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bjc-2000 cartridge detect error

eponymous1212 eponymous1212 is offline
Junior Member
Join Date: Apr 2009
Posts: 1
Seem to be going round in circles on this one and would welcome your help.


1) Printer working fine.
2) During large print run notice machine going through motions but no ink coming through.
3) Change both cartridges (Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
4) Following this, get "unsupported cartridge (BC-23) detected".

Actions so far [to no avail]:
a) Re-install drivers
b) Install later version drivers (1.62 from velocityreviews)
c) Clean print head.
d) Swap cartridge with bjc-4300 (also Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
- bjc-2000 cartridge works fine in bjc-4300
- bjc-4300 cartridge does not work in bjc-2000 (again unsupported cartridge (BC-23) detected prompt.)

Is this a known problem? ... any advice most welcome?

Many thanks,
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jbuyers jbuyers is offline
Join Date: Jun 2009
Posts: 47
looks like you may have to send her back to the factory.
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