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bjc-2000 cartridge detect error

 
 
eponymous1212 eponymous1212 is offline
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Join Date: Apr 2009
Posts: 1
 
      04-04-2009
Seem to be going round in circles on this one and would welcome your help.

Symptoms:

1) Printer working fine.
2) During large print run notice machine going through motions but no ink coming through.
3) Change both cartridges (Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
4) Following this, get "unsupported cartridge (BC-23) detected".

Actions so far [to no avail]:
a) Re-install drivers
b) Install later version drivers (1.62 from velocityreviews)
c) Clean print head.
d) Swap cartridge with bjc-4300 (also Genuine BC21 Black & BCI Colour tanks in BC21e Cartridge)
- bjc-2000 cartridge works fine in bjc-4300
- bjc-4300 cartridge does not work in bjc-2000 (again unsupported cartridge (BC-23) detected prompt.)

Is this a known problem? ... any advice most welcome?

Many thanks,
Eponymous1212
 
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jbuyers jbuyers is offline
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Join Date: Jun 2009
Posts: 47
 
      06-22-2009
looks like you may have to send her back to the factory.
 
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