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Vista or incompatible hardware?

 
 
Kenny
Guest
Posts: n/a
 
      03-30-2009
Also posted this to a Vista group.

New Toshiba A300 laptop with Vista Business pre-installed.
Wlan drivers were not installed or supplied which I thought odd but went to
Toshiba site and downloaded and installed driver for:
"wlan-intel-3945-4965-v1200730-vista32.zip"
From the start connection was very hit and miss, if I persevered and kept
trying diagnosing and repairing the connection it might connect or might
not.
Now it won't connect at all.
From previous experience I knew that a misconfigured firewall could cause
problems so I uninstalled the trial version of McAfee and turned off Windows
firewall, I intended to install Zone Alarm anyway. Also disabled router
firewall.
No difference at all.
I should add that laptop can see the modem/router and signal strength is
maximum.
Downloaded and installed the drivers again in case of a corrupt or damaged
file, again no difference.
The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
and installed the most recent firmware for that which is dated 26Apr2007.
Could it be that the modem/router is incompatible with Vista?
Still think it's odd that WLAN was not pre-installed when everything else
was.
1 XP PC hard wired and 2 XP PC's wireless connected to same router no
problem at all.
Replies appreciated.

--
Kenny Cargill


 
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Pavel A.
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Posts: n/a
 
      03-30-2009
It's hard to tell without some more technical details provided:
the kind of security set on the router (WPA2, WPA/PSK?),
a log obtained by "netsh wlan set tracing" can be useful.

regards,
--pa



Kenny wrote:
> Also posted this to a Vista group.
>
> New Toshiba A300 laptop with Vista Business pre-installed.
> Wlan drivers were not installed or supplied which I thought odd but went to
> Toshiba site and downloaded and installed driver for:
> "wlan-intel-3945-4965-v1200730-vista32.zip"
> From the start connection was very hit and miss, if I persevered and kept
> trying diagnosing and repairing the connection it might connect or might
> not.
> Now it won't connect at all.
> From previous experience I knew that a misconfigured firewall could cause
> problems so I uninstalled the trial version of McAfee and turned off Windows
> firewall, I intended to install Zone Alarm anyway. Also disabled router
> firewall.
> No difference at all.
> I should add that laptop can see the modem/router and signal strength is
> maximum.
> Downloaded and installed the drivers again in case of a corrupt or damaged
> file, again no difference.
> The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
> and installed the most recent firmware for that which is dated 26Apr2007.
> Could it be that the modem/router is incompatible with Vista?
> Still think it's odd that WLAN was not pre-installed when everything else
> was.
> 1 XP PC hard wired and 2 XP PC's wireless connected to same router no
> problem at all.
> Replies appreciated.
>

 
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Kenny
Guest
Posts: n/a
 
      03-30-2009
No access to laptop till later this afternoon but accessing router from
desktop:

General Information
3C number 3CRWDR100A-72
Software version 2.06T13 (Apr 25 2007 17:06:30)
Boot loader version 0.67.3
Wireless version 0.8.0.40
ADSL modem version 07.00.04.00A
Hardware version 01
Serial number M8SA6GEB71F6A

Access From The Internet
Firewall Disabled
Universal Plug & Play Enabled
Discard ping from the Internet Yes

Internet Settings
WAN Connection Type PPPOA
Status CONNECTED
Internet IP address 80.189.64.136
Subnet Mask 255.0.0.0
ISP Gateway Address 195.166.128.31
Primary DNS 212.159.13.50
Secondary DNS 212.159.13.49
WAN MAC Address 00-14-7C-B7-1F-6B


LAN Settings
LAN IP address 192.168.1.1
LAN Subnet Mask 255.255.255.0
DHCP Server Enabled
DHCP Range 192.168.1.2 - 192.168.1.254
LAN MAC Address 00-14-7C-B7-1F-6A

Wireless Settings
Wireless Networking Enabled
Wireless Encryption WPA-PSK (no server)
Channel 11
SSID 3Com
WLAN MAC Address 00-14-7C-B7-1F-6C


If it was a misconfiguration it would never have connected at all, or would
it?

--
Kenny Cargill

"Pavel A." <> wrote in message
news:O9$...
> It's hard to tell without some more technical details provided:
> the kind of security set on the router (WPA2, WPA/PSK?),
> a log obtained by "netsh wlan set tracing" can be useful.
>
> regards,
> --pa
>
>
>
> Kenny wrote:
>> Also posted this to a Vista group.
>>
>> New Toshiba A300 laptop with Vista Business pre-installed.
>> Wlan drivers were not installed or supplied which I thought odd but went
>> to
>> Toshiba site and downloaded and installed driver for:
>> "wlan-intel-3945-4965-v1200730-vista32.zip"
>> From the start connection was very hit and miss, if I persevered and kept
>> trying diagnosing and repairing the connection it might connect or might
>> not.
>> Now it won't connect at all.
>> From previous experience I knew that a misconfigured firewall could cause
>> problems so I uninstalled the trial version of McAfee and turned off
>> Windows
>> firewall, I intended to install Zone Alarm anyway. Also disabled router
>> firewall.
>> No difference at all.
>> I should add that laptop can see the modem/router and signal strength is
>> maximum.
>> Downloaded and installed the drivers again in case of a corrupt or
>> damaged
>> file, again no difference.
>> The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also
>> downloaded
>> and installed the most recent firmware for that which is dated 26Apr2007.
>> Could it be that the modem/router is incompatible with Vista?
>> Still think it's odd that WLAN was not pre-installed when everything else
>> was.
>> 1 XP PC hard wired and 2 XP PC's wireless connected to same router no
>> problem at all.
>> Replies appreciated.
>>



 
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Pavel A.
Guest
Posts: n/a
 
      03-30-2009
Kenny wrote:
> No access to laptop till later this afternoon but accessing router from
> desktop:
>
> General Information
> 3C number 3CRWDR100A-72
> Software version 2.06T13 (Apr 25 2007 17:06:30)
> Boot loader version 0.67.3
> Wireless version 0.8.0.40
> ADSL modem version 07.00.04.00A
> Hardware version 01
> Serial number M8SA6GEB71F6A
>
> Access From The Internet
> Firewall Disabled
> Universal Plug & Play Enabled
> Discard ping from the Internet Yes
>
> Internet Settings
> WAN Connection Type PPPOA
> Status CONNECTED
> Internet IP address 80.189.64.136
> Subnet Mask 255.0.0.0
> ISP Gateway Address 195.166.128.31
> Primary DNS 212.159.13.50
> Secondary DNS 212.159.13.49
> WAN MAC Address 00-14-7C-B7-1F-6B
>
>
> LAN Settings
> LAN IP address 192.168.1.1
> LAN Subnet Mask 255.255.255.0
> DHCP Server Enabled
> DHCP Range 192.168.1.2 - 192.168.1.254
> LAN MAC Address 00-14-7C-B7-1F-6A
>
> Wireless Settings
> Wireless Networking Enabled
> Wireless Encryption WPA-PSK (no server)
> Channel 11
> SSID 3Com
> WLAN MAC Address 00-14-7C-B7-1F-6C
>
>
> If it was a misconfiguration it would never have connected at all, or would
> it?


It would. So you use WPA/PSK. Well.
Then maybe this is because of wireless interference, try to move to
another channel. Try channels 1 or 6.

-- pa

 
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Chuck [MVP]
Guest
Posts: n/a
 
      03-30-2009
On Mon, 30 Mar 2009 08:37:44 +0100, "Kenny" <> wrote:

>Also posted this to a Vista group.
>
>New Toshiba A300 laptop with Vista Business pre-installed.
>Wlan drivers were not installed or supplied which I thought odd but went to
>Toshiba site and downloaded and installed driver for:
>"wlan-intel-3945-4965-v1200730-vista32.zip"
>From the start connection was very hit and miss, if I persevered and kept
>trying diagnosing and repairing the connection it might connect or might
>not.
>Now it won't connect at all.
>From previous experience I knew that a misconfigured firewall could cause
>problems so I uninstalled the trial version of McAfee and turned off Windows
>firewall, I intended to install Zone Alarm anyway. Also disabled router
>firewall.
>No difference at all.
>I should add that laptop can see the modem/router and signal strength is
>maximum.
>Downloaded and installed the drivers again in case of a corrupt or damaged
>file, again no difference.
>The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
>and installed the most recent firmware for that which is dated 26Apr2007.
>Could it be that the modem/router is incompatible with Vista?
>Still think it's odd that WLAN was not pre-installed when everything else
>was.
>1 XP PC hard wired and 2 XP PC's wireless connected to same router no
>problem at all.
>Replies appreciated.


Kenny,

If at all possible, connect both computers using Ethernet, and remove WiFi from
the list of possible problems.

http://networking.nitecruzr.net/2005...-tutorial.html

And look at the Vista Scalable Networking options. Several of them could
involve the router, and cause intermittent local connectivity problems.

http://networking.nitecruzr.net/2008...etworking.html

--
Cheers,
Chuck, MS-MVP 2005-2008 [Windows - Desktop Experience]
http://networking.nitecruzr.net/
 
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Kenny
Guest
Posts: n/a
 
      03-30-2009
Thanks to all for the help.
Eventually figured it was the wrong drivers.
My particular model, Satellite Pro A300-1E7, wasn't listed on Toshiba
support.
There were 3 other drivers listed for A300 so I tried them all, the only
ones which appeared to work, albeit sporadically, were the Intel ones.
There was nothing in the documentation or on the PC to correctly identify
the WLAN chipset, I only realised it when looking at a website advertising
it which gave the full specifications.
Eventually got the right drivers from the Intel site, not Toshiba!
I'm still very annoyed that these drivers weren't pre-installed like they
should have been and that I had to go to all this trouble to get it working.
It was coming very close to the point where it was going back in the box and
being sent back to eBuyer for a refund.

--
Kenny Cargill


"Chuck [MVP]" <> wrote in message
news:...
> On Mon, 30 Mar 2009 08:37:44 +0100, "Kenny" <> wrote:
>
>>Also posted this to a Vista group.
>>
>>New Toshiba A300 laptop with Vista Business pre-installed.
>>Wlan drivers were not installed or supplied which I thought odd but went
>>to
>>Toshiba site and downloaded and installed driver for:
>>"wlan-intel-3945-4965-v1200730-vista32.zip"
>>From the start connection was very hit and miss, if I persevered and kept
>>trying diagnosing and repairing the connection it might connect or might
>>not.
>>Now it won't connect at all.
>>From previous experience I knew that a misconfigured firewall could cause
>>problems so I uninstalled the trial version of McAfee and turned off
>>Windows
>>firewall, I intended to install Zone Alarm anyway. Also disabled router
>>firewall.
>>No difference at all.
>>I should add that laptop can see the modem/router and signal strength is
>>maximum.
>>Downloaded and installed the drivers again in case of a corrupt or damaged
>>file, again no difference.
>>The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
>>and installed the most recent firmware for that which is dated 26Apr2007.
>>Could it be that the modem/router is incompatible with Vista?
>>Still think it's odd that WLAN was not pre-installed when everything else
>>was.
>>1 XP PC hard wired and 2 XP PC's wireless connected to same router no
>>problem at all.
>>Replies appreciated.

>
> Kenny,
>
> If at all possible, connect both computers using Ethernet, and remove WiFi
> from
> the list of possible problems.
>
> http://networking.nitecruzr.net/2005...-tutorial.html
>
> And look at the Vista Scalable Networking options. Several of them could
> involve the router, and cause intermittent local connectivity problems.
>
> http://networking.nitecruzr.net/2008...etworking.html
>
> --
> Cheers,
> Chuck, MS-MVP 2005-2008 [Windows - Desktop Experience]
> http://networking.nitecruzr.net/



 
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