Re: Strange E-mail Problem

Seen this several times, twice on my own account! There is an e-mail that
is causing this. (Corrupt) Log in via a web based interface and delete all
the mail then it whould work fine.


"Dave Hardenbrook" <> wrote in message
news:5DlVe.9177$ ink.net...
> I'm dealing with this very strange problem a client is having with E-mail.
> First of all,
> I should mention that she lives in a third-world Central-American country
> (You think
> diagnosing PCs is hard? Try doing it from 5,000 miles away!), and I
cannot
> physically
> examine her system --- Remote Assistance is the best we can do, but I'm
> trying to help
> her as best I can.
>
> My client has a DSL connection with a local ISP over there, and she's been
> having
> this intermittant problem where she will check her E-mail, and Outlook
> Express will
> stall during the download, at one of the E-mails, and only cancelling the
> download
> will stop it, only to have the problem recur the next time she checks
mail.
>
> This has happened a number of times, and my remedy up until now has been
to
> download her E-mails myself from my own PC (which I can do just fine) and
> sending them to her as a text file using Yahoo!Messanger. But this most
> recent
> instance, even after downloading her mail myself, her Outlook continues to
> stall
> at message #2, even though when I check at my end, her ISP's POP server
> reports
> that her mailbox is *empty*! Curiouser and curiouser.
>
> Does anyone have any idea might cause one person to access an E-mail box
and
> have it report that it's empty, while another PC says that there *are*
> E-mails,
> but it hangs while downloading them? Is it trying to download "phantom"
> E-mails? Is there any way to stop this behavior so she can access her
> E-mail
> without my assistance?
>
> Here are the systems in question:
>
> Hers:
> Sys: Intel Celeron, 256MB, 40GB HD
> OS: Windows XP Pro
> E-mail: Outlook Express
> Internet: DSL -- External modem connected via USB
>
> Mine:
> Sys: AMD Duron, 320MB, 40GB HD
> OS: Windows XP Home SP2
> E-mail: TheBat! v. 1.62
> Internet: Dial-up -- Internal modem
>
> As I mentioned, this is a third-world country she lives in, so the core
> problem
> may be a flaky ISP, but any possible suggestions would be appreciated.
>
> Thanks,
>
> Dave
>
>
>



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