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On Jul 7, 2004 "Tom MacIntyre" blathered:

> Not always. Sometimes it's a quick and dirty way to save having to
> restore your backups, if you have them. If it's a configuration
> problem it may not have the desired effect, but if it's a corrupted
> file or files it'll usually work fine.

If it were anything but Windows Me, I would agree with you.

--
TechGeekPro - MCSA, A+, Net+, i-Net+
"Not only am I certified, I'm certifiable!"

Hi - My A+ CDROM has the question: How do you solve Kernel32.dll errors:
Answer: Delete it and re-boot and the system will create a new one. Hope
that helps - Alan.

"Geoff" <> wrote in message
news:...
> Tony wrote:
> > I was able to re-install Windows ME over the original installation,
> > ran a Dos based antivirus and now everthing is fixed except for the
> > following error:
> >
> > "Explorer has caused an error in Kernel32.dll. Explorere will now
> > close"
> >
> > This happens when I open Internet Explorer 6.0 and Windows Explorer.
> > When I click OK, the programs function normally. I do not want to
> > give this back to the customer like this. What is causing this?
> > Thanks for any help anyone can give me.
> >
> > Tony
>
> basicly if you have tryed everything to fix this just do a fresh install
and
> put all their settings back yourself
> for all you know it could be duff hardware, like bad ram bad sectors on
hdd
> etc
> windows could simple be screwed by all the spyware that was on it, crap
> programs install the wrong files etc
>
>

After getting nowhere with this problem, I backed up all of the customers documents, OE settings
addresses and folders and restored the computer using his Dell restore cds.

It works fine now. Thanks for the useful posts (there were one or two in the thread somewhere.

Tony




On Mon, 05 Jul 2004 16:25:19 GMT, Tony < > wrote:

>A customer brought a PC in to me after getting off the phone and being told that Dell does not help
>with software problems). They told me that everyone they talked to or brought it to could not do
>anything and the machine would not boot up.
>
>I started in safe mode, took out a bunch of stuff in the startup menu, rebooted, installed spybot
>and adaware (and removed around 150 bad files between the two). Now that most of the spyware files
>are gone, it seemed to be running ok except that whenever I open IE, I get this message:
>
>Explorer has caused an error in Kernel32.dll. Explorere will now close. When I click ok, it works
>fine, but it happens every time I open it. I know the customers are not going to want to see that. I
>installed the latest IE 6.0 from MS website but the problem is still there.
>
>Also, the home page keeps going back to about: blank. I ran Hijack This and ticked all of the about
>blank entries and the problem is still there.
>
>On the most recent boot, I get the following message when trying to open IE:
>
>This program is incompatible with this version of Windows.
>
>
>I rebooted and got the following messages as windows was loading:
>
>The L232.dll file cannot start. Check the file to determine the problem
>The Version.dll file cannot start.Check the file to determine the problem
>
>
>So, there are 4 issues here. Anyone with any suggestions?
>
>Here is the most recent Hijack this log:
>
>Logfile of HijackThis v1.97.7
>Scan saved at 11:54:55 AM, on 7/5/2004
>Platform: Windows ME (Win9x 4.90.3000)
>MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
>Running processes:
>C:\WINDOWS\SYSTEM\KERNEL32.DLL
>C:\WINDOWS\SYSTEM\MSGSRV32.EXE
>C:\WINDOWS\SYSTEM\mmtask.tsk
>C:\WINDOWS\SYSTEM\MPREXE.EXE
>C:\WINDOWS\SYSTEM\DEVLDR16.EXE
>C:\WINDOWS\EXPLORER.EXE
>C:\WINDOWS\TASKMON.EXE
>C:\WINDOWS\SYSTEM\SYSTRAY.EXE
>C:\WINDOWS\RUNDLL32.EXE
>C:\WINDOWS\SYSTEM\NDRV.EXE
>C:\WINDOWS\SYSTEM\WMIEXE.EXE
>C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
>C:\WINDOWS\SYSTEM\DDHELP.EXE
>C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
>C:\WINDOWS\SYSTEM\STIMON.EXE
>C:\HIJACKTHIS\1\HIJACKTHIS.EXE
>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM/left.html
>R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\WINDOWS\TEMP\sp.html
>R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
>file://C:\WINDOWS\TEMP\sp.html
>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\TEMP\sp.html
>R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\WINDOWS\TEMP\sp.html
>R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
>file://C:\WINDOWS\TEMP\sp.html
>O2 - BHO: Curl - {A78CC2FF-6E4E-4556-B27C-D7C3A70D7A50} - C:\WINDOWS\SYSTEM\NDRV.DLL
>O2 - BHO: (no name) - {1B7D753B-1981-4bd2-91F3-6D055EE113A0} - C:\WINDOWS\SYSTEM\NDRV.DLL
>O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search &
>Destroy\SDHelper.dll
>O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program
>files\google\googletoolbar1.dll
>O2 - BHO: (no name) - {087173EF-9829-4F49-8340-A524177D3F60} - C:\WINDOWS\SYSTEM\INETP60.DLL
>O2 - BHO: (no name) - {35844D4A-C4FB-4007-A13D-D3A08F0DCE20} - C:\WINDOWS\SYSTEM\BDGMBA.DLL
>O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
>files\google\googletoolbar1.dll
>O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
>O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
>O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
>O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
>O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
>O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
>O4 - HKLM\..\Run: [Rundll32_8] rundll32.exe C:\WINDOWS\SYSTEM\INETP60.DLL,DllRunServer
>O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
>O4 - HKCU\..\Run: [NDrv] C:\WINDOWS\SYSTEM\NDrv.exe
>O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference
>2001\A\ERS_DEF.HTM
>O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft
>Shared\Reference 2001\A\ERS_ENC.HTM
>O8 - Extra context menu item: &Google Search - res://C:\PROGRAM
>FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
>O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM
>FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
>O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM
>FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
>O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM
>FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
>O8 - Extra context menu item: Translate into English - res://C:\PROGRAM
>FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
>O9 - Extra button: Messenger (HKLM)
>O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
>O9 - Extra button: Encarta Encyclopedia (HKLM)
>O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
>O9 - Extra button: Define (HKLM)
>O9 - Extra 'Tools' menuitem: Define (HKLM)
>O9 - Extra button: Microsoft® _JavaScript® Console (HKLM)
>
>
>Thanks
>
>Tony
>O9 - Extra 'Tools' menuitem: _JavaScript Console (HKLM)
>O9 - Extra button: TREND MICRO HouseCall (HKLM)
>O9 - Extra button: Microsoft® _JavaScript® Console (HKCU)
>O9 - Extra 'Tools' menuitem: _JavaScript Console (HKCU)
>O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -
>https://www-secure.symantec.com/tech...ActiveData.cab
>O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
>https://www-secure.symantec.com/tech...a/SymAData.cab
>O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
>http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
>O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) -
>http://de.trendmicro-europe.com/file...CallButton.CAB

On Wed, 07 Jul 2004 18:45:57 -0500, TechGeekPro <%username%@yahoo.com>
wrote:

>On Jul 7, 2004 "Tom MacIntyre" blathered:
>
>> Not always. Sometimes it's a quick and dirty way to save having to
>> restore your backups, if you have them. If it's a configuration
>> problem it may not have the desired effect, but if it's a corrupted
>> file or files it'll usually work fine.
>
>If it were anything but Windows Me, I would agree with you.

Well...I am not a fan of ME either. I do like RG (Real Good) though.


Seriously, one very big problem with ME is the problem with ghost
drivers, but that doesn't seem to apply here.

Tom

mhaase-at-springmind.com wrote:
> On Mon, 5 Jul 2004 23:33:14 -0700 , Tony < >
> wrote:
>
>
>>"Explorer has caused an error in Kernel32.dll. Explorere will now close"
>
>
>
> I'm betting it's a Spyware thing. Specifically a BHO (Browser help
> Object).
>
> Go to "Tools. Internet Options, Advanced", and uncheck "Enable third
> party Browser Extensions". Do a restart and see if that stops the
> error. If so, , run the traditional Ad-aware, Spybot, Hijaak This
> Combo, plus, Search for somethinbg called "BHO Demon". This will show
> you specifically what BHO's are loading, and allow you to control
> them.
>
>
>


Try installing this.. http://tinyurl.com/357or
Graham A+