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>"Kathy" <> wrote in message
>news:...
>You see, she said that this connection problem just recently started, even
though the Fax machine has been >connected through the same line for
probably about six months, so this is why I am thinking why she is being
>sooo negative about my answer. I am going to tell her, AGAIN, to unplug the
Fax machine first and then >connect to the Internet and see what
happens....If she doesn't listen this time, she can let the person she
>knows who is "good with computers" mess with her problem....I am just fed
up with it....after all, "they" >know it all, and I know nothing . She
better not come to me again with a problem because my next >answer will be
"I dunno!" This is the second time she's pulled this crap with me....and oh
yeah, I have also >gotten the one's that insist they did nothing when I know
they did! And don't you love the ones that try to tell >you what the problem
is? *LOL*

I recently had one where the person told me their computer was freezing. I
walked through all the normal steps of screensaver and shut off monitor and
hard drive. She assured me she didn't have a screensaver or hard drive
installed. I had another computer company go and look at it, because it was
in another town, and I just couldn't get away. The called back and said the
battery on the motherboard was dead, and that was what was causing it. I
raised my eyebrows a little, but said, OK, and we replaced the computer. I
got the old one back to my office, turned it on, and the first thing I
noticed was a screensaver, and turn off monitor after 2 hours. I took them
both off, and the computer ran for weeks on my desk.


--
Kendal R. Emery, MCSE, Network+, A+, MCNGP #19
Systems Administrator
Coordinated Home Care

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Kathy
A+