In article <zjKdncbVFIaQtYmiU->, "techshare"
<> wrote:
> Oh, and I always charge more for businesses. There are very good reasons for
> this that are too numerous to list in this post.
> <> wrote in message
> news
...
> > Can I ask what you guys charge for an hourly rate
> > both in the shop and onsite. I'm in CT and am looking into starting my
> > own businnes.
> >
> > Thanks ,
> >
> > Gary
Actually, I am the opposite- for several reasons.
First, I am a business, and I am sick of paying higher prices for the same
product or service just because I am a business. Why should I have to pay
a higher rate for things like a telephone line than for my residential
line. Since I do not like being treated this way, I will not treat my
clients this way.
Plus, service calls for residences is more a convenience to the customer.
Well, then the customer can pay for that convenience. For businesses, you
cannot just pick up a network and bring it in to the shop- therefore a
service call is more a requirement than a convenience.
Now, since I live in an area where older people are the norm, I also
realize that many of the customers do not know who to plug all the parts
in, or they just cannot pick up heavy computers or whatever. So, this
being the case, I also offer a pickup and delivery service. My
technicians will come to the house, unplug everything, and bring in what
we need. After the repairs are completed, then one of the techs will
bring it all back, plug it all in, and turn it on for you.
Why dont I want to do home service calls? Well, first of all, the
computers are usually relegated to some dark, dank corner of a room
somewhere with poor lighting, cheap wobbly desks with no room to work,
with an uncomfortable kitchen chair to sit on. As I mentioned before,
most of the population here is elderly so they generally cannot afford to
run the AC, so the homes are very hot. So here I sit, sweating over some
nasty little cobwebbed desk, with the cabling a total mess under the desk,
and all the time the home-owner wont even offer you a glass of water.
Then, after being on site for several hours doing whatever needs to be
done, the customer then balks at the bill because for a good amount of
time I might have been twiddling my thumbs waiting for an OS to load or
waiting to DL a 20MB driver set of their 33.6k modem. They do not seem to
feel like they need to pay me for time just sitting around.
Now, while I am on site, I cannot take care of any other business like
phone calls, quotes, working on multiple computers at once, etc. So, for
the most part, you really cannot make effective use of your time on a
residential service call.