«

Reinstall is a world of difference from reformatting the hard drive
which is definitely the recommendations of tyros or a crual joke.

Never have I had to re-install even a Win9x machine though; they are have
always been recoverable.

Telling someone to "reformat the drive" is almost certainly STUPID or EVIL.

--
Herb Martin
"Patrick Jones" <> wrote in message
news:7B8A6E99-C936-4591-B53C-...
> Herb apparently has not dealt with Windows 98 (which he plainly admitted).
Unless you would like to go line by line through the Windows Registry, a
reinstall is the only logical fix. If the user reinstalls over top of his
current installation, he should not loose any data files. He will need to
reinstall his programs, but the data will be saved.
>
> Unfortunately, this is common for Windows 98. It also is not the
"immoral" solution you make it out to be. He will be fine.

> Telling someone to "reformat the drive" is almost certainly STUPID or
EVIL.

It should not be the FIRST or SECOND solution but it is not EVIL?!. It
depends
on the clients use of the computer. Some people don't store data or it is
data that is
easily backed up and restored. To try to fix a difficult problem with trial
and error
can be time consuming - which costs money. If the client can be fixed and
made
whole again does it matter that it was done with a reformat/reinstall (that
works out
to be cheaper for the client?) A novice that asks advice should not be told
to reformat
without first making sure that they understand what is at stake. Before
making the
suggestion the questions should be asked: "Have you tried other solutions?"
"How
important is your data?". "Do you have your data backed up?" "Do you have
the
OS disk?" "Do you have all the software disks?" Difficult Windows problems
sometimes require a tech to sit in front of the machine and poke around.
Doing it
"long distance" is hit or miss at best.

The best advice for the OP is to get a local tech to come out and look at
the machine.

KP "don't talk to strangers" G

>-----Original Message-----
>Have a Dell PC with windows 98, purchased apprx 3 years
>ago. Worked pretty well until a few months ago. Then it
>all began to fall apart. Now when I start up I get a
>message "This program has performed an illegal operation
>and will be shut down. If problem persists, contact the
>program vendor." Two action buttons follow. If I click
>on "Close" another message appears: "Microsoft Visual C++
>Runtime error. Pure Visual Memory R6025."
>If I click on the Details Button, a list of the technical
>faults appears; i.e. "LSASS caused an invalid page fault
>in module LSASS.EXE at 015f:004440eabb.
>Register
>EAX=00000000 cs=015f EIP=0040eabb EFLGGS=0001110202
>EBX=00f10280 SS=0167 ESP=0067f7c4 EBP=0000000a
>ECX=ffffffff DS=0167 ESI=00000000FS= 3757
>EDX=7efeff33 ES=0167 EDI=-00000000 GS=40
>Bytes at CS:EIp
>f2 ae f7 dl w9 ba 01 8b 09 8d 4c 24 20 55 e8 f2
>Stack Dump:0667fbeo 0067fac8 0067fac8 00000000 00f105b0
>0043737c 00e04240 0040bb00 00f10231 00000014 0000001f
>0067f818 0067f804 0067fbf4 0067fbfc 0067fac8."
>When I sign on it takes about 3 or 4 minutes to establish
>conact with thr web via my service prrovider, Earthlink.
>When I do, the computer has a tendency to "freeze" and
all
>too often, the only way I can shut down is with the power
>buton. The Ctrl-Alt-DEL shut down merthod works about
half
>the time. The rest of the time I get another Windows
>mwssage "A fatal exception )E gas occurred at
>0028:CD366610 in VXD in modem(01)= 00019290. The current
>application will be terminated.
>Press any key to terminate the current applicaion.
>Press CTRL=ALT=DEL again to restart your computer. You
>will lose any unsaved information in all applications.
>Press any key to continue."
>I have absolutely no idea as to what it all means except
>perhaps I should shoot the PC to terminate its misery but
>I can't afford a new one aaand even if I coul, I'm
pushing
>80 and am reluctsnt to buy another that I may use only
>weeks or days. I'd rather leave the money to my widow and
>grandchildren.
>Can anyone suggest how I can extend the useul life of my
>Deell PC?
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>.
>Format hard drive and install new os

I just searched a Windows 98 installation and found no lsass.exe file.
You may have Windows 2000.
In any case, first thing to do is follow the second part of Matt's
advice.

If you are running Norton software, disable or uninstall it and see if
that solves the problem.
Ditto if you are running MacAfee software.

If the problem still exists, try removing everything from the startup
folder. Find it by clicking the start button, then choosing search,
then in the search for files or folders dialogue box, type startup and
hit enter.

When it finds the folder, open it and delete everything in there.

If that the problem still exists, time to call a tech. Unless you've
done it before, I wouldn't try doing either a reinstall of windows
over the current installation or a format and rebuild by yourself.

good luck

Mike


"N. Camarda" <> wrote in message
news:7d5701c3e835$d25607b0$...
> Have a Dell PC with windows 98, purchased apprx 3 years
> ago. Worked pretty well until a few months ago. Then it
> all began to fall apart. Now when I start up I get a
> message "This program has performed an illegal operation
> and will be shut down. If problem persists, contact the
> program vendor." Two action buttons follow. If I click
> on "Close" another message appears: "Microsoft Visual C++
> Runtime error. Pure Visual Memory R6025."
> If I click on the Details Button, a list of the technical
> faults appears; i.e. "LSASS caused an invalid page fault
> in module LSASS.EXE at 015f:004440eabb.
> Register
> EAX=00000000 cs=015f EIP=0040eabb EFLGGS=0001110202
> EBX=00f10280 SS=0167 ESP=0067f7c4 EBP=0000000a
> ECX=ffffffff DS=0167 ESI=00000000FS= 3757
> EDX=7efeff33 ES=0167 EDI=-00000000 GS=40
> Bytes at CS:EIp
> f2 ae f7 dl w9 ba 01 8b 09 8d 4c 24 20 55 e8 f2
> Stack Dump:0667fbeo 0067fac8 0067fac8 00000000 00f105b0
> 0043737c 00e04240 0040bb00 00f10231 00000014 0000001f
> 0067f818 0067f804 0067fbf4 0067fbfc 0067fac8."
> When I sign on it takes about 3 or 4 minutes to establish
> conact with thr web via my service prrovider, Earthlink.
> When I do, the computer has a tendency to "freeze" and all
> too often, the only way I can shut down is with the power
> buton. The Ctrl-Alt-DEL shut down merthod works about half
> the time. The rest of the time I get another Windows
> mwssage "A fatal exception )E gas occurred at
> 0028:CD366610 in VXD in modem(01)= 00019290. The current
> application will be terminated.
> Press any key to terminate the current applicaion.
> Press CTRL=ALT=DEL again to restart your computer. You
> will lose any unsaved information in all applications.
> Press any key to continue."
> I have absolutely no idea as to what it all means except
> perhaps I should shoot the PC to terminate its misery but
> I can't afford a new one aaand even if I coul, I'm pushing
> 80 and am reluctsnt to buy another that I may use only
> weeks or days. I'd rather leave the money to my widow and
> grandchildren.
> Can anyone suggest how I can extend the useul life of my
> Deell PC?
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>