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I have read somewhere about keeping a log of each call, all information,
what was tried what changes were made, what worked/didn't work...this seems
to
be a lot of information.

And to be able to refer back for solutions. How would one go about keeping
and searching
all this info? Are there 3rd party software solutions?

Would like to here others experience with this.

Richard

I would imagine that there is 3rd party software out there; but I have
not found any that I particular enjoy. I continue to use a 3 ring binder
and tabs -- but I have been doing it this way for a while. However, I am
always open to go technical with my log.

Great question btw.

--
Michael D. Alligood
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor

http://www.yetanotherblog.typepad.com/theclassroom



"Richard" <> wrote in message
news:uRXNGh$:

> I have read somewhere about keeping a log of each call, all information,
> what was tried what changes were made, what worked/didn't work...this seems
> to
> be a lot of information.
>
> And to be able to refer back for solutions. How would one go about keeping
> and searching
> all this info? Are there 3rd party software solutions?
>
> Would like to here others experience with this.
>
> Richard

Wow, I can't imagine trying to look through written information, and
finding a call you remember, but just can't seem to find.

I would imagine someone has made an Access database.That would
be nice to have.

Richard


"Michael D. Alligood" <> wrote in message
news:%23ZYu1k$...
>I would imagine that there is 3rd party software out there; but I have not
>found any that I particular enjoy. I continue to use a 3 ring binder and
>tabs -- but I have been doing it this way for a while. However, I am always
>open to go technical with my log.
>
> Great question btw.
>
> --
> Michael D. Alligood
> MCSA, MCDST, MCP, A+,
> Network+, i-Net+, CIW Assoc.,
> CIW Certified Instructor
>
> http://www.yetanotherblog.typepad.com/theclassroom
>
>
>
> "Richard" <> wrote in message
> news:uRXNGh$:
>
>> I have read somewhere about keeping a log of each call, all information,
>> what was tried what changes were made, what worked/didn't work...this
>> seems
>> to
>> be a lot of information.
>>
>> And to be able to refer back for solutions. How would one go about
>> keeping
>> and searching
>> all this info? Are there 3rd party software solutions?
>>
>> Would like to here others experience with this.
>>
>> Richard
>

i am so busy at work i dont record everything.. only significant things i do
in a "Work Log" in an Excel spreadsheet. I have 3 years worth of data in it.



"Richard" <> wrote in message
news:eyCR7%23$...
> Wow, I can't imagine trying to look through written information, and
> finding a call you remember, but just can't seem to find.
>
> I would imagine someone has made an Access database.That would
> be nice to have.
>
> Richard
>
>
> "Michael D. Alligood" <> wrote in message
> news:%23ZYu1k$...
>>I would imagine that there is 3rd party software out there; but I have not
>>found any that I particular enjoy. I continue to use a 3 ring binder and
>>tabs -- but I have been doing it this way for a while. However, I am
>>always open to go technical with my log.
>>
>> Great question btw.
>>
>> --
>> Michael D. Alligood
>> MCSA, MCDST, MCP, A+,
>> Network+, i-Net+, CIW Assoc.,
>> CIW Certified Instructor
>>
>> http://www.yetanotherblog.typepad.com/theclassroom
>>
>>
>>
>> "Richard" <> wrote in message
>> news:uRXNGh$:
>>
>>> I have read somewhere about keeping a log of each call, all information,
>>> what was tried what changes were made, what worked/didn't work...this
>>> seems
>>> to
>>> be a lot of information.
>>>
>>> And to be able to refer back for solutions. How would one go about
>>> keeping
>>> and searching
>>> all this info? Are there 3rd party software solutions?
>>>
>>> Would like to here others experience with this.
>>>
>>> Richard
>>
>
>

I also use Excel

You can run various Pivot Tables to quickly pull up any sorted data.
Use table 1 format if you need more fields of data to view etc..


"Keith Chilton" wrote:

> i am so busy at work i dont record everything.. only significant things i do
> in a "Work Log" in an Excel spreadsheet. I have 3 years worth of data in it.
>
>
>
> "Richard" <> wrote in message
> news:eyCR7%23$...
> > Wow, I can't imagine trying to look through written information, and
> > finding a call you remember, but just can't seem to find.
> >
> > I would imagine someone has made an Access database.That would
> > be nice to have.
> >
> > Richard
> >
> >
> > "Michael D. Alligood" <> wrote in message
> > news:%23ZYu1k$...
> >>I would imagine that there is 3rd party software out there; but I have not
> >>found any that I particular enjoy. I continue to use a 3 ring binder and
> >>tabs -- but I have been doing it this way for a while. However, I am
> >>always open to go technical with my log.
> >>
> >> Great question btw.
> >>
> >> --
> >> Michael D. Alligood
> >> MCSA, MCDST, MCP, A+,
> >> Network+, i-Net+, CIW Assoc.,
> >> CIW Certified Instructor
> >>
> >> http://www.yetanotherblog.typepad.com/theclassroom
> >>
> >>
> >>
> >> "Richard" <> wrote in message
> >> news:uRXNGh$:
> >>
> >>> I have read somewhere about keeping a log of each call, all information,
> >>> what was tried what changes were made, what worked/didn't work...this
> >>> seems
> >>> to
> >>> be a lot of information.
> >>>
> >>> And to be able to refer back for solutions. How would one go about
> >>> keeping
> >>> and searching
> >>> all this info? Are there 3rd party software solutions?
> >>>
> >>> Would like to here others experience with this.
> >>>
> >>> Richard
> >>
> >
> >
>
>
>