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Calls to an extension result in fast-busy when rolling to UnityExpress voicemail

 
 
ttripp
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Posts: n/a
 
      10-28-2008
CME/CUE newbie warning...

I'm working in a test environment. I have a Cisco 2691 running C2691-
ADVIPSERVICESK9-M, Version 12.4(21) and CME 3.4, with an AIM module
running CUE 3.2.2. I have two phones registered, a 7940 and a 7960.

I can call from one phone to the other. I can also call from a phone
to the voice-mail system, where I've successfully setup two voice
mailboxes, and recorded my greetings for two test users. The test
environment is completely isolated, so there's no PSTN connectivity to
worry with at this point.

When I call from one phone to the other and wait for the voice-mail
system to kick in, I get a fast-busy signal. The Cisco docs I've
found suggest this can be caused by an incorrect codec, but I've
double-checked my settings there and found nothing wrong.

If anyone has any ideas on this, thanks in advance.

Since there's nothing sacred on either the router or the AIM, here are
the configs:

---------- ROUTER ----------

Current configuration : 4850 bytes
!
! No configuration change since last restart
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CME-Test-Router
!
boot-start-marker
boot system flash c2691-advipservicesk9-mz.124-21.bin
boot-end-marker
!
enable secret 5 $1$7otI$hiAt2p2G4AzoZoRtm.UWm.
enable password none
!
no aaa new-model
ip cef
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.1.1 192.168.1.10
ip dhcp excluded-address 192.168.10.1 192.168.10.10
ip dhcp excluded-address 192.168.11.1 192.168.11.10
!
ip dhcp pool WAN
network 192.168.1.0 255.255.255.0
default-router 192.168.1.1
!
ip dhcp pool DATA
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
option 150 ip 192.168.10.1
domain-name domain.test
dns-server 192.168.10.1
!
ip dhcp pool VOICE
network 192.168.11.0 255.255.255.0
default-router 192.168.11.1
option 150 ip 192.168.11.1
domain-name domain.test
dns-server 192.168.10.1
!
!
ip host ns.manh.com 192.168.1.1
ip host CME-Test-Router.domain.test 192.168.10.1
ip host CME-Test-Switch.domain.test 192.168.10.2
ip host CME-Test-Router-VM.domain.test 192.168.11.3
ip auth-proxy max-nodata-conns 3
ip admission max-nodata-conns 3
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
interface FastEthernet0/0
no ip address
duplex auto
speed auto
no mop enabled
!
interface FastEthernet0/0.1
encapsulation dot1Q 1 native
ip address 192.168.1.1 255.255.255.0
no cdp enable
!
interface Service-Engine0/0
ip unnumbered FastEthernet0/1.2
service-module ip address 192.168.11.3 255.255.255.0
service-module ip default-gateway 192.168.11.1
!
interface FastEthernet0/1
no ip address
speed 100
full-duplex
!
interface FastEthernet0/1.1
encapsulation dot1Q 1 native
ip address 192.168.10.1 255.255.255.0
!
interface FastEthernet0/1.2
encapsulation dot1Q 2
ip address 192.168.11.1 255.255.255.0
!
ip forward-protocol nd
ip route 192.168.11.3 255.255.255.255 Service-Engine0/0
!
!
ip http server
no ip http secure-server
!
!
!
!
tftp-server flash00403020214.bin
tftp-server flash00307020200.bin
tftp-server flash00307020200.loads
tftp-server flash00307020200.sb2
tftp-server flash00307020200.sbn
tftp-server flash003-07-4-00.bin
tftp-server flash003-07-4-00.sbn
!
control-plane
!
!
!
!
!
!
!
dial-peer voice 1999 voip
destination-pattern 1999
session protocol sipv2
session target ipv4:192.168.11.3
incoming called-number .
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 1998 voip
destination-pattern 1998
session protocol sipv2
session target ipv4:192.168.11.3
incoming called-number .
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 1997 voip
destination-pattern 1997
session protocol sipv2
session target ipv4:192.168.11.3
incoming called-number .
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
!
!
telephony-service
load 7960-7940 P00307020200
max-ephones 10
max-dn 10
ip source-address 192.168.11.1 port 2000
auto assign 1 to 10
url services http://192.168.11.3/voiceview/common/login.do
url authentication http://192.168.11.3/voiceview/authen...uthenticate.do
create cnf-files version-stamp 7960 Oct 27 2008 05:25:07
dialplan-pattern 1 4045551... extension-length 4
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
transfer-system full-consult
!
!
ephone-dn 1 dual-line
number 1000
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 2 dual-line
number 1001
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 3 dual-line
number 1002
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 4 dual-line
number 1003
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 5 dual-line
number 1004
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 6 dual-line
number 1005
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 7 dual-line
number 1006
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 8 dual-line
number 1007
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 9 dual-line
number 1008
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 10 dual-line
number 1009
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone 1
mac-address 000D.284C.E9C0
type 7940
button 1:1
!
!
!
ephone 2
mac-address 0003.E363.0B90
type 7960
button 1:2
!
!
!
ephone 3
!
!
!
ephone 4
!
!
!
ephone 5
!
!
!
ephone 6
!
!
!
ephone 7
!
!
!
ephone 8
!
!
!
ephone 9
!
!
!
ephone 10
!
!
!
line con 0
line 26
no activation-character
no exec
transport preferred none
transport input all
transport output all
line aux 0
line vty 0 4
password cisco
login
!
ntp master 1
ntp server 192.168.10.1
!
end

---------- AIM MODULE ----------

clock timezone America/New_York

hostname CME-Test-VM

ip domain-name domain.test

system language preferred "en_US"

ntp server 192.168.11.1 prefer

software download server url "ftp://127.0.0.1/ftp" credentials hidden
"6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd
+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGW TYHfmPSd8ZZNgd
+Y9J3xlk2B35j0nfGWTYHfmP"
site name local
site-hostname 192.168.11.1
web credentials hidden "c9yem6kD1vJqrOHVxftjAknfGWTYHfmPSd8ZZNgd
+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGW TYHfmPSd8ZZNgd
+Y9J3xlk2B35j0nfGWTYHfmP"
end site

groupname Administrators create
groupname Broadcasters create

username admin create
username uone create
username utwo create
username uone phonenumber "1000"
username utwo phonenumber "1001"

groupname Administrators member admin
groupname Administrators privilege ManagePrompts
groupname Administrators privilege broadcast
groupname Administrators privilege local-broadcast
groupname Administrators privilege ManagePublicList
groupname Administrators privilege ViewPrivateList
groupname Administrators privilege vm-imap
groupname Administrators privilege ViewHistoricalReports
groupname Administrators privilege ViewRealTimeReports
groupname Administrators privilege superuser
groupname Broadcasters privilege broadcast

restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern *
allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden
"EWlTygcMhYmjazXhE/
VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8Z ZNgd
+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGW TYHfmP"

calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule

ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "systemschedule"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "0"
end application

ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application

ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/
mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application

ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application

ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/
mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application

ccn engine
end engine

ccn reporting historical
database local
description "CME-Test-VM"
end reporting

ccn subsystem sip
gateway address "192.168.11.1"
end subsystem

ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger

ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger

ccn trigger sip phonenumber 1997
application "promptmgmt"
enabled
locale "en_US"
maxsessions 1
end trigger

ccn trigger sip phonenumber 1998
application "autoattendant"
enabled
locale "en_US"
maxsessions 6
end trigger

ccn trigger sip phonenumber 1999
application "voicemail"
enabled
maxsessions 6
end trigger

network location id "1"
email domain domain.test
end location

network local location id 1

security password lockout policy temp-lock
security pin lockout policy temp-lock
service phone-authentication
end phone-authentication

service voiceview
enable
end voiceview

voicemail callerid
voicemail broadcast recording time 300
voicemail default messagesize 30
voicemail notification restriction msg-notification
voicemail mailbox owner "uone" size 120
description "uone mailbox"
end mailbox

voicemail mailbox owner "utwo" size 120
description "utwo mailbox"
end mailbox

end

---------- END OF CONFIGS ----------

I also have a 3500 switch, but there's no problem there so I'm
skipping its config.

Everything's basically left at its default settings.
 
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ttripp
Guest
Posts: n/a
 
      10-28-2008
BTW, I noticed the bad DNS entry for the AIM and corrected it, but
that didn't change anything.
 
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