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Cisco Contact Manager/ Cicso CRA - "Place Call"

mohan_pl mohan_pl is offline
Junior Member
Join Date: Aug 2008
Posts: 1
Can i use the "Place call" object in Cisco CRA & connect the caller & the dialled outside extn. I seem to place the object & apart from a prompt/music i am not able to connect the caller & the dialled extn.

The dialled extn ring & as soon as the other side person picks up the call, the caller hears a "I am sorry..." message, the line gets disconnected.

Place Call
- Sucessfull
On Exception(ContactInactiveException Goto Label0)
Label 0
Clear Exception(Contactinactiveexception)
Call Unhold
-Goto EndLabel

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