Linksys tech support live chat transcript - enjoy!!!!

I had a PC come across my desk that had Linksys drivers for a WUSB54G
installed - but the install somehow failed. If you tried to uninstall the
Linksys app pops up and fails to uninstall saying that some file (it doesn;t
say which) is missing and the uninstall aborts. If you try and re-install,
it says you can't reinstall until you untinstall. This would not be a
problem except that the Linksys software is interfering with another adapter
also that I tried to install to get away from Linksys hell.

I even deleted all WUSB* from the Windows directories and all WUSB* registry
entries that I could. The uninstall and reinstall both still fail.
Frustrated as hell (isn't that how we all are when we contact technical
support?) I went online to get some help from Linksys, and this is what I
got.

--------------------------------------------------------------------------------------
Sunmay Jagtap (40437): Hi, my name is Sunmay Jagtap (40437). How may I help
you?

Jim: I have a WUSB54G v1 that I installed - something went wrong with the
install and I tried to uninstall - it then said a file was missing and
aborted the uninstall - when I try and reinstall it says I have to uninstall
first - what the hell?

Sunmay Jagtap (40437): I can understand your concern's. May I please know
the model number and version number with the serial number ( S/N no ) of all
the linksys product you are using .

Jim: I don't have it - I left work already - its at work - do you mean to
tell me that you don;t have a simple uninstall for your products?

Sunmay Jagtap (40437): Well, if you uninstall it from the all program or
add or remove program , it should get uninstalled .

Jim: ARE YOU READING THI+

Jim: THIS

Jim: PAY ATTENTION

Jim: If I try and unsinstall it says there is a missing file

Jim: If I try and re-install to replace whatever file is missing it says I
have to uninstall first

Sunmay Jagtap (40437): That's the only option to have it uninstalled . If
you are not able to do that , you can get back to us from the work place ,
so that we can try to troubleshoot that adapter .

Jim: But I CANT FKING UNINSTALL because the file is missing

Jim: I WILL NEVER EVER BUY ANOTHE LINKSYS PRODUCT

Sunmay Jagtap (40437): Do you know the file name you were missing ?

Jim: NO - your beautiful software sdoesn;t tell me what file is missing

Sunmay Jagtap (40437): It seem's you are very frustrated , I do understand.
Please let me know if you are not having that adapter with you as of now,
how I could help.

Sunmay Jagtap (40437): I am there to resolve your issue , however there
might be many reasons , behind it as it is not getting uninstalled .

Jim: You must have a simple uninstall app that cleans a system of all
Linksys WUSB files....Norton has stuff like that for their products. I
really dont get why you would put out an uninstall that will not uninstall
if a file is missing - WHY DOES THAT MATER? Youre uninstalling it

Sunmay Jagtap (40437): It will be very difficulty for me to assume the error
and resolve it or give you a proper resolution on it .

Jim: Why?

Sunmay Jagtap (40437): If the operating system is not giving you any
resources to uninstall it like a .sys file is corrupted or missing , you
can face this issue .
Jim: Its not the OS!!!! YOUR SOFTWARE UNINSTALL APPLICATION FAILS saying a
file is missing and it does not tell me what file is missing\

Sunmay Jagtap (40437): If you fill that the Uninstall wizard on the adapter
CD is not working , you can try it in some other computer . I am sure you
should get to a proper conclusion .

Jim: Then, as if that wasn't stupid enough, your software will not
re-install without uninstalling - which your software won;t do because some
phantom file is missing that it will not tell me what file that is....

Jim: They'll love reading this in the newsgroups.....

Sunmay Jagtap (40437): It also happen's that the software even after
uninstalling , remain's in your registry , so you might need to clean up
from that registry .

Jim: So your software doesn't clean up its own mess?

Jim: If your software puts in a registry entry, when it is removed (WHICH I
CANNOT DO) it should remove ALL registry entries

Sunmay Jagtap (40437): Well, registry belong's to your operating system not
any device .

Jim: YOUR SOFTWARE WROTE TO IT IT CAN DAMN WELL CLEAN UP AFTER ITSELF

Jim: Unless your coders arent that bright

Sunmay Jagtap (40437): Is the adapter more than 3 years old or less than
that ?

Jim: Less

Sunmay Jagtap (40437): You can try to download the latest driver's for your
adapter and in that you will get the setup wizard as well, you can try to
use the new one .

Jim: You have to be the worst rep ever!!!! I have told you time and time
again that the software install fails because it says it is missing a file
and you can't overwrite it with another install because it makes you try to
uninstall first - WHICH I CANT ****ING DO!

Sunmay Jagtap (40437): I appreciate you high technical skill you are
possessing , and getting to a conclusion that it is the software issue.
Being I a technical representative , I am afraid I will not be able to
assume thing's and give you a solution as they will be improper and wrong
on my part .

Jim: Really? Well, I am not as technically proficient as you. I only
taight my first programming class 25 years ago. I only own a small computer
company and I only write programs for attorneys and banking institutions.
Sp forgive me if I fail to see how you can screw up an installation so
completely that it will neither install OR uninstall.

Jim: I'm off to post this in the newsgroups - maybe I can save other
unsuspecting people from Linksys hell.....

Sunmay Jagtap (40437): That's great! to know you are doing very well on your
part . However , you do not have any product detail's and the device with
you , so it will not be possible for me to have it troubleshooted . Please
let me know if you have any option's or what resolution should you like from
my end , that can help you to resolve this issue ?

Jim: It is a WUSB54G version 1. I fail to see why a serial number is needed
when you know the model and version of the product. I also fail to see how
programmers could be so stupid as to code an app that will not uninstall
because it is missing a file that will be deleted anyway during the
uninatall AND to also fail to allow the reinstallation of the application -
forcing an unistall which is not possible due to a missing file - which they
are also too dimwitted to give you any clue as to the name of the missing
file so that it could be replaced. You'd never make it a week at my company.

Sunmay Jagtap (40437): I will suggest you to try to install and install the
adapter in some other computer . If you face the same issue even with some
other computer , you can have the adapter replaced as per the warranty
status from our end , if your adapter is in warranty .

Jim: Why would I screw up a second PC with your software when you can't tell
me how to get it off the first one? You must be out of your mind.

Sunmay Jagtap (40437): On what basic should I assume that it is the software
and not the computer or the registry or the OS?

Jim: When your software will not uninstall because it is missing a file and
it does not say what that ffile is - that is a problem with your software.

Jim: When your software will not overwrite the old install and forces an
uninstall - that is a problem with your software coded by your coders.

Sunmay Jagtap (40437): Well, what un installation Wizard does it use while
uninstalling it ?

Jim: Yours.

Sunmay Jagtap (40437): Are you using windows xp on that adapter computer or
any other operating system ?

Jim: XP Home

Sunmay Jagtap (40437): Have you tried to uninstall the adapter from the
device manager ?

Jim: The device was unplugged. It did not show in the device manager.

Sunmay Jagtap (40437): So have you tried uninstalling the software when the
device is plugged in ?

Jim: No. Is that where it keeps this phantom missing file?

Jim: And why would it delete a file from teh device to unistall from my pc?

Sunmay Jagtap (40437): Well, that might be the case . If the device is not
there in the computer , how can the software get un installed if that
software is not
in use , as it will not respond properly .

Jim: Because the damned files are still on the hard drive. Without the
device pugged in, they should have no reason to be in use and could easily
be deleted - IF your coders knew what the hell they were doing.

Sunmay Jagtap (40437): When you install the linksys software , does it ask
you in between the installation to plug the adapter In ?

Jim: I didn't install the adapter.

Jim: The device does not have to be plugged in to uninstall - at least not
with uninstall software that works.

Sunmay Jagtap (40437): So if the adapter is not installed properly using the
software , I am sure, there might be some issue uninstalling it . Linksys
software needs to be plugged the adapter in the computer in between the
installation and un installation .

Jim: That does not explain why I cannot uninstall the damned software, tell
me what file is missing that prevents me from uninstalling nor does it tell
me why I can't reinstall the software without uninstalling it first which _
and I may have mentioned this before -- I CANT ****ING DO!!!!

Sunmay Jagtap (40437): Please click on the link below :
URL Received: http://kb.linksys.com/3847

Sunmay Jagtap (40437): Also in windows xp you do not need the linksys
software as linksys has a built in wireless utility called as easy link
advisor .

Jim: How the hell does a link teeling me how to install the device help this
situation?.

Jim: Have fun explaining this little conversation.....if I wanted to waste
my time, I wouldn't waste it with Linksys.

Sunmay Jagtap (40437): If the software can be loaded as you assume without
plugging the adapter , then it should get uninstalled as well , correct?

Jim: What?

Jim: I never said it could be loaded without the adapter!

Jim: Damned off-shore help desks.....

--------------------------------------------------------------------------------------

Have a great day! And smile......after all, we don't *have* to use Linksys,
do we?

Jim

jim

"jim" <> wrote in message
news:35hak.24959$. ..
>I had a PC come across my desk that had Linksys drivers for a WUSB54G
> installed - but the install somehow failed. If you tried to uninstall the
> Linksys app pops up and fails to uninstall saying that some file (it
> doesn;t
> say which) is missing and the uninstall aborts. If you try and
> re-install,
> it says you can't reinstall until you untinstall. This would not be a
> problem except that the Linksys software is interfering with another
> adapter
> also that I tried to install to get away from Linksys hell.
>
> I even deleted all WUSB* from the Windows directories and all WUSB*
> registry
> entries that I could. The uninstall and reinstall both still fail.
> Frustrated as hell (isn't that how we all are when we contact technical
> support?) I went online to get some help from Linksys, and this is what I
> got.
>
> --------------------------------------------------------------------------------------
> Sunmay Jagtap (40437): Hi, my name is Sunmay Jagtap (40437). How may I
> help
> you?
>
> Jim: I have a WUSB54G v1 that I installed - something went wrong with the
> install and I tried to uninstall - it then said a file was missing and
> aborted the uninstall - when I try and reinstall it says I have to
> uninstall
> first - what the hell?
>
> Sunmay Jagtap (40437): I can understand your concern's. May I please know
> the model number and version number with the serial number ( S/N no ) of
> all
> the linksys product you are using .
>
> Jim: I don't have it - I left work already - its at work - do you mean to
> tell me that you don;t have a simple uninstall for your products?
>
> Sunmay Jagtap (40437): Well, if you uninstall it from the all program or
> add or remove program , it should get uninstalled .
>
> Jim: ARE YOU READING THI+
>
> Jim: THIS
>
> Jim: PAY ATTENTION
>
> Jim: If I try and unsinstall it says there is a missing file
>
> Jim: If I try and re-install to replace whatever file is missing it says I
> have to uninstall first
>
> Sunmay Jagtap (40437): That's the only option to have it uninstalled .
> If
> you are not able to do that , you can get back to us from the work place ,
> so that we can try to troubleshoot that adapter .
>
> Jim: But I CANT FKING UNINSTALL because the file is missing
>
> Jim: I WILL NEVER EVER BUY ANOTHE LINKSYS PRODUCT
>
> Sunmay Jagtap (40437): Do you know the file name you were missing ?
>
> Jim: NO - your beautiful software sdoesn;t tell me what file is missing
>
> Sunmay Jagtap (40437): It seem's you are very frustrated , I do
> understand.
> Please let me know if you are not having that adapter with you as of now,
> how I could help.
>
> Sunmay Jagtap (40437): I am there to resolve your issue , however there
> might be many reasons , behind it as it is not getting uninstalled .
>
> Jim: You must have a simple uninstall app that cleans a system of all
> Linksys WUSB files....Norton has stuff like that for their products. I
> really dont get why you would put out an uninstall that will not uninstall
> if a file is missing - WHY DOES THAT MATER? Youre uninstalling it
>
> Sunmay Jagtap (40437): It will be very difficulty for me to assume the
> error
> and resolve it or give you a proper resolution on it .
>
> Jim: Why?
>
> Sunmay Jagtap (40437): If the operating system is not giving you any
> resources to uninstall it like a .sys file is corrupted or missing , you
> can face this issue .
> Jim: Its not the OS!!!! YOUR SOFTWARE UNINSTALL APPLICATION FAILS saying
> a
> file is missing and it does not tell me what file is missing\
>
> Sunmay Jagtap (40437): If you fill that the Uninstall wizard on the
> adapter
> CD is not working , you can try it in some other computer . I am sure you
> should get to a proper conclusion .
>
> Jim: Then, as if that wasn't stupid enough, your software will not
> re-install without uninstalling - which your software won;t do because
> some
> phantom file is missing that it will not tell me what file that is....
>
> Jim: They'll love reading this in the newsgroups.....
>
> Sunmay Jagtap (40437): It also happen's that the software even after
> uninstalling , remain's in your registry , so you might need to clean up
> from that registry .
>
> Jim: So your software doesn't clean up its own mess?
>
> Jim: If your software puts in a registry entry, when it is removed (WHICH
> I
> CANNOT DO) it should remove ALL registry entries
>
> Sunmay Jagtap (40437): Well, registry belong's to your operating system
> not
> any device .
>
> Jim: YOUR SOFTWARE WROTE TO IT IT CAN DAMN WELL CLEAN UP AFTER ITSELF
>
> Jim: Unless your coders arent that bright
>
> Sunmay Jagtap (40437): Is the adapter more than 3 years old or less than
> that ?
>
> Jim: Less
>
> Sunmay Jagtap (40437): You can try to download the latest driver's for
> your
> adapter and in that you will get the setup wizard as well, you can try to
> use the new one .
>
> Jim: You have to be the worst rep ever!!!! I have told you time and time
> again that the software install fails because it says it is missing a file
> and you can't overwrite it with another install because it makes you try
> to
> uninstall first - WHICH I CANT ****ING DO!
>
> Sunmay Jagtap (40437): I appreciate you high technical skill you are
> possessing , and getting to a conclusion that it is the software issue.
> Being I a technical representative , I am afraid I will not be able to
> assume thing's and give you a solution as they will be improper and
> wrong
> on my part .
>
> Jim: Really? Well, I am not as technically proficient as you. I only
> taight my first programming class 25 years ago. I only own a small
> computer
> company and I only write programs for attorneys and banking institutions.
> Sp forgive me if I fail to see how you can screw up an installation so
> completely that it will neither install OR uninstall.
>
> Jim: I'm off to post this in the newsgroups - maybe I can save other
> unsuspecting people from Linksys hell.....
>
> Sunmay Jagtap (40437): That's great! to know you are doing very well on
> your
> part . However , you do not have any product detail's and the device with
> you , so it will not be possible for me to have it troubleshooted .
> Please
> let me know if you have any option's or what resolution should you like
> from
> my end , that can help you to resolve this issue ?
>
> Jim: It is a WUSB54G version 1. I fail to see why a serial number is
> needed
> when you know the model and version of the product. I also fail to see
> how
> programmers could be so stupid as to code an app that will not uninstall
> because it is missing a file that will be deleted anyway during the
> uninatall AND to also fail to allow the reinstallation of the
> application -
> forcing an unistall which is not possible due to a missing file - which
> they
> are also too dimwitted to give you any clue as to the name of the missing
> file so that it could be replaced. You'd never make it a week at my
> company.
>
> Sunmay Jagtap (40437): I will suggest you to try to install and install
> the
> adapter in some other computer . If you face the same issue even with some
> other computer , you can have the adapter replaced as per the warranty
> status from our end , if your adapter is in warranty .
>
> Jim: Why would I screw up a second PC with your software when you can't
> tell
> me how to get it off the first one? You must be out of your mind.
>
> Sunmay Jagtap (40437): On what basic should I assume that it is the
> software
> and not the computer or the registry or the OS?
>
> Jim: When your software will not uninstall because it is missing a file
> and
> it does not say what that ffile is - that is a problem with your software.
>
> Jim: When your software will not overwrite the old install and forces an
> uninstall - that is a problem with your software coded by your coders.
>
> Sunmay Jagtap (40437): Well, what un installation Wizard does it use while
> uninstalling it ?
>
> Jim: Yours.
>
> Sunmay Jagtap (40437): Are you using windows xp on that adapter computer
> or
> any other operating system ?
>
> Jim: XP Home
>
> Sunmay Jagtap (40437): Have you tried to uninstall the adapter from the
> device manager ?
>
> Jim: The device was unplugged. It did not show in the device manager.
>
> Sunmay Jagtap (40437): So have you tried uninstalling the software when
> the
> device is plugged in ?
>
> Jim: No. Is that where it keeps this phantom missing file?
>
> Jim: And why would it delete a file from teh device to unistall from my
> pc?
>
> Sunmay Jagtap (40437): Well, that might be the case . If the device is not
> there in the computer , how can the software get un installed if that
> software is not
> in use , as it will not respond properly .
>
> Jim: Because the damned files are still on the hard drive. Without the
> device pugged in, they should have no reason to be in use and could easily
> be deleted - IF your coders knew what the hell they were doing.
>
> Sunmay Jagtap (40437): When you install the linksys software , does it ask
> you in between the installation to plug the adapter In ?
>
> Jim: I didn't install the adapter.
>
> Jim: The device does not have to be plugged in to uninstall - at least not
> with uninstall software that works.
>
> Sunmay Jagtap (40437): So if the adapter is not installed properly using
> the
> software , I am sure, there might be some issue uninstalling it . Linksys
> software needs to be plugged the adapter in the computer in between the
> installation and un installation .
>
> Jim: That does not explain why I cannot uninstall the damned software,
> tell
> me what file is missing that prevents me from uninstalling nor does it
> tell
> me why I can't reinstall the software without uninstalling it first which
> _
> and I may have mentioned this before -- I CANT ****ING DO!!!!
>
> Sunmay Jagtap (40437): Please click on the link below :
> URL Received: http://kb.linksys.com/3847
>
> Sunmay Jagtap (40437): Also in windows xp you do not need the linksys
> software as linksys has a built in wireless utility called as easy link
> advisor .
>
> Jim: How the hell does a link teeling me how to install the device help
> this
> situation?.
>
> Jim: Have fun explaining this little conversation.....if I wanted to waste
> my time, I wouldn't waste it with Linksys.
>
> Sunmay Jagtap (40437): If the software can be loaded as you assume without
> plugging the adapter , then it should get uninstalled as well , correct?
>
> Jim: What?
>
> Jim: I never said it could be loaded without the adapter!
>
> Jim: Damned off-shore help desks.....
>
> --------------------------------------------------------------------------------------
>
> Have a great day! And smile......after all, we don't *have* to use
> Linksys,
> do we?
>
> Jim

And due to daikunzeon (a moderator in the Linksys forums) deleting (without
addressing the ****-poor customer support contained therein, of course) a
cleaned up copy that I posted there to show the problems with tech support,
tomorrow we hit the consumer reporting sites!

Weeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!

This is gonna be all kinds of fun.

Keep up if you can daikunzeon!

jim

jim

"jim" <> wrote in message
news:L5iak.24989$.. .
>
> "jim" <> wrote in message
> news:35hak.24959$. ..
>>I had a PC come across my desk that had Linksys drivers for a WUSB54G
>> installed - but the install somehow failed. If you tried to uninstall
>> the
>> Linksys app pops up and fails to uninstall saying that some file (it
>> doesn;t
>> say which) is missing and the uninstall aborts. If you try and
>> re-install,
>> it says you can't reinstall until you untinstall. This would not be a
>> problem except that the Linksys software is interfering with another
>> adapter
>> also that I tried to install to get away from Linksys hell.
>>
>> I even deleted all WUSB* from the Windows directories and all WUSB*
>> registry
>> entries that I could. The uninstall and reinstall both still fail.
>> Frustrated as hell (isn't that how we all are when we contact technical
>> support?) I went online to get some help from Linksys, and this is what I
>> got.
>>
>> --------------------------------------------------------------------------------------
>> Sunmay Jagtap (40437): Hi, my name is Sunmay Jagtap (40437). How may I
>> help
>> you?
>>
>> Jim: I have a WUSB54G v1 that I installed - something went wrong with the
>> install and I tried to uninstall - it then said a file was missing and
>> aborted the uninstall - when I try and reinstall it says I have to
>> uninstall
>> first - what the hell?
>>
>> Sunmay Jagtap (40437): I can understand your concern's. May I please
>> know
>> the model number and version number with the serial number ( S/N no ) of
>> all
>> the linksys product you are using .
>>
>> Jim: I don't have it - I left work already - its at work - do you mean to
>> tell me that you don;t have a simple uninstall for your products?
>>
>> Sunmay Jagtap (40437): Well, if you uninstall it from the all program or
>> add or remove program , it should get uninstalled .
>>
>> Jim: ARE YOU READING THI+
>>
>> Jim: THIS
>>
>> Jim: PAY ATTENTION
>>
>> Jim: If I try and unsinstall it says there is a missing file
>>
>> Jim: If I try and re-install to replace whatever file is missing it says
>> I
>> have to uninstall first
>>
>> Sunmay Jagtap (40437): That's the only option to have it uninstalled . If
>> you are not able to do that , you can get back to us from the work place
>> ,
>> so that we can try to troubleshoot that adapter .
>>
>> Jim: But I CANT FKING UNINSTALL because the file is missing
>>
>> Jim: I WILL NEVER EVER BUY ANOTHE LINKSYS PRODUCT
>>
>> Sunmay Jagtap (40437): Do you know the file name you were missing ?
>>
>> Jim: NO - your beautiful software sdoesn;t tell me what file is missing
>>
>> Sunmay Jagtap (40437): It seem's you are very frustrated , I do
>> understand.
>> Please let me know if you are not having that adapter with you as of now,
>> how I could help.
>>
>> Sunmay Jagtap (40437): I am there to resolve your issue , however there
>> might be many reasons , behind it as it is not getting uninstalled .
>>
>> Jim: You must have a simple uninstall app that cleans a system of all
>> Linksys WUSB files....Norton has stuff like that for their products. I
>> really dont get why you would put out an uninstall that will not
>> uninstall
>> if a file is missing - WHY DOES THAT MATER? Youre uninstalling it
>>
>> Sunmay Jagtap (40437): It will be very difficulty for me to assume the
>> error
>> and resolve it or give you a proper resolution on it .
>>
>> Jim: Why?
>>
>> Sunmay Jagtap (40437): If the operating system is not giving you any
>> resources to uninstall it like a .sys file is corrupted or missing ,
>> you
>> can face this issue .
>> Jim: Its not the OS!!!! YOUR SOFTWARE UNINSTALL APPLICATION FAILS saying
>> a
>> file is missing and it does not tell me what file is missing\
>>
>> Sunmay Jagtap (40437): If you fill that the Uninstall wizard on the
>> adapter
>> CD is not working , you can try it in some other computer . I am sure you
>> should get to a proper conclusion .
>>
>> Jim: Then, as if that wasn't stupid enough, your software will not
>> re-install without uninstalling - which your software won;t do because
>> some
>> phantom file is missing that it will not tell me what file that is....
>>
>> Jim: They'll love reading this in the newsgroups.....
>>
>> Sunmay Jagtap (40437): It also happen's that the software even after
>> uninstalling , remain's in your registry , so you might need to clean up
>> from that registry .
>>
>> Jim: So your software doesn't clean up its own mess?
>>
>> Jim: If your software puts in a registry entry, when it is removed (WHICH
>> I
>> CANNOT DO) it should remove ALL registry entries
>>
>> Sunmay Jagtap (40437): Well, registry belong's to your operating system
>> not
>> any device .
>>
>> Jim: YOUR SOFTWARE WROTE TO IT IT CAN DAMN WELL CLEAN UP AFTER ITSELF
>>
>> Jim: Unless your coders arent that bright
>>
>> Sunmay Jagtap (40437): Is the adapter more than 3 years old or less than
>> that ?
>>
>> Jim: Less
>>
>> Sunmay Jagtap (40437): You can try to download the latest driver's for
>> your
>> adapter and in that you will get the setup wizard as well, you can try to
>> use the new one .
>>
>> Jim: You have to be the worst rep ever!!!! I have told you time and time
>> again that the software install fails because it says it is missing a
>> file
>> and you can't overwrite it with another install because it makes you try
>> to
>> uninstall first - WHICH I CANT ****ING DO!
>>
>> Sunmay Jagtap (40437): I appreciate you high technical skill you are
>> possessing , and getting to a conclusion that it is the software issue.
>> Being I a technical representative , I am afraid I will not be able to
>> assume thing's and give you a solution as they will be improper and
>> wrong
>> on my part .
>>
>> Jim: Really? Well, I am not as technically proficient as you. I only
>> taight my first programming class 25 years ago. I only own a small
>> computer
>> company and I only write programs for attorneys and banking institutions.
>> Sp forgive me if I fail to see how you can screw up an installation so
>> completely that it will neither install OR uninstall.
>>
>> Jim: I'm off to post this in the newsgroups - maybe I can save other
>> unsuspecting people from Linksys hell.....
>>
>> Sunmay Jagtap (40437): That's great! to know you are doing very well on
>> your
>> part . However , you do not have any product detail's and the device
>> with
>> you , so it will not be possible for me to have it troubleshooted .
>> Please
>> let me know if you have any option's or what resolution should you like
>> from
>> my end , that can help you to resolve this issue ?
>>
>> Jim: It is a WUSB54G version 1. I fail to see why a serial number is
>> needed
>> when you know the model and version of the product. I also fail to see
>> how
>> programmers could be so stupid as to code an app that will not uninstall
>> because it is missing a file that will be deleted anyway during the
>> uninatall AND to also fail to allow the reinstallation of the
>> application -
>> forcing an unistall which is not possible due to a missing file - which
>> they
>> are also too dimwitted to give you any clue as to the name of the missing
>> file so that it could be replaced. You'd never make it a week at my
>> company.
>>
>> Sunmay Jagtap (40437): I will suggest you to try to install and install
>> the
>> adapter in some other computer . If you face the same issue even with
>> some
>> other computer , you can have the adapter replaced as per the warranty
>> status from our end , if your adapter is in warranty .
>>
>> Jim: Why would I screw up a second PC with your software when you can't
>> tell
>> me how to get it off the first one? You must be out of your mind.
>>
>> Sunmay Jagtap (40437): On what basic should I assume that it is the
>> software
>> and not the computer or the registry or the OS?
>>
>> Jim: When your software will not uninstall because it is missing a file
>> and
>> it does not say what that ffile is - that is a problem with your
>> software.
>>
>> Jim: When your software will not overwrite the old install and forces an
>> uninstall - that is a problem with your software coded by your coders.
>>
>> Sunmay Jagtap (40437): Well, what un installation Wizard does it use
>> while
>> uninstalling it ?
>>
>> Jim: Yours.
>>
>> Sunmay Jagtap (40437): Are you using windows xp on that adapter computer
>> or
>> any other operating system ?
>>
>> Jim: XP Home
>>
>> Sunmay Jagtap (40437): Have you tried to uninstall the adapter from the
>> device manager ?
>>
>> Jim: The device was unplugged. It did not show in the device manager.
>>
>> Sunmay Jagtap (40437): So have you tried uninstalling the software when
>> the
>> device is plugged in ?
>>
>> Jim: No. Is that where it keeps this phantom missing file?
>>
>> Jim: And why would it delete a file from teh device to unistall from my
>> pc?
>>
>> Sunmay Jagtap (40437): Well, that might be the case . If the device is
>> not
>> there in the computer , how can the software get un installed if that
>> software is not
>> in use , as it will not respond properly .
>>
>> Jim: Because the damned files are still on the hard drive. Without the
>> device pugged in, they should have no reason to be in use and could
>> easily
>> be deleted - IF your coders knew what the hell they were doing.
>>
>> Sunmay Jagtap (40437): When you install the linksys software , does it
>> ask
>> you in between the installation to plug the adapter In ?
>>
>> Jim: I didn't install the adapter.
>>
>> Jim: The device does not have to be plugged in to uninstall - at least
>> not
>> with uninstall software that works.
>>
>> Sunmay Jagtap (40437): So if the adapter is not installed properly using
>> the
>> software , I am sure, there might be some issue uninstalling it .
>> Linksys
>> software needs to be plugged the adapter in the computer in between the
>> installation and un installation .
>>
>> Jim: That does not explain why I cannot uninstall the damned software,
>> tell
>> me what file is missing that prevents me from uninstalling nor does it
>> tell
>> me why I can't reinstall the software without uninstalling it first which
>> _
>> and I may have mentioned this before -- I CANT ****ING DO!!!!
>>
>> Sunmay Jagtap (40437): Please click on the link below :
>> URL Received: http://kb.linksys.com/3847
>>
>> Sunmay Jagtap (40437): Also in windows xp you do not need the linksys
>> software as linksys has a built in wireless utility called as easy link
>> advisor .
>>
>> Jim: How the hell does a link teeling me how to install the device help
>> this
>> situation?.
>>
>> Jim: Have fun explaining this little conversation.....if I wanted to
>> waste
>> my time, I wouldn't waste it with Linksys.
>>
>> Sunmay Jagtap (40437): If the software can be loaded as you assume
>> without
>> plugging the adapter , then it should get uninstalled as well , correct?
>>
>> Jim: What?
>>
>> Jim: I never said it could be loaded without the adapter!
>>
>> Jim: Damned off-shore help desks.....
>>
>> --------------------------------------------------------------------------------------
>>
>> Have a great day! And smile......after all, we don't *have* to use
>> Linksys,
>> do we?
>>
>> Jim
>
> And due to daikunzeon (a moderator in the Linksys forums) deleting
> (without
> addressing the ****-poor customer support contained therein, of course) a
> cleaned up copy that I posted there to show the problems with tech
> support,
> tomorrow we hit the consumer reporting sites!
>
> Weeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!
>
> This is gonna be all kinds of fun.
>
> Keep up if you can daikunzeon!
>
> jim

By request, here is the post by daikunzeon notifying me of my post ebing
deleted.

-----------------------------------------------
We apologize for deleting your post on
(URL:http://forums.linksys.com/linksys/bo...ad.id=15898 ).
Upon further review of your post, we assessed that it is not in line with
the discussion board's guidelines.

We understand your frustrations but please keep your comments on Linksys
products and support, courteous and productive. Also posting chat transcript
is not allowed. Thanks.

daikunzeon
Linksys Forum Moderator
-----------------------------------------------

How sweet! And not a damned thing mentioned about the problems with the
software or the **** poor customer support.

Just goes to show you that Linksys is more concerned with image control that
customer support.

Dr. Paul Joseph Goebbels would be proud!
(http://en.wikipedia.org/wiki/Joseph_Goebbels)

jim

jim