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Hello there ,

I have a a slight problem in that my Laptop is not even loading and
going straight to the blue screen of death .

Here's the details :

Message from windows saying I'd been infected with spyware.

Ran adaware - it found a trojan of some kind butwas unable to delete
the file.

Would not let me connect to the internet to update adaware files or
windows

Restarted and it blue screened with the following message.

PAGE_FAULT_IN_NONPAGED_AREA

***STOP: 0X0000008E(0XC0000005,0X00000000,0XF818CC9C,0X0000 0000)
Also tried starting in safe mode but same happened

Also tried 'last known working configuration' it lasted a few seconds
then crashed.


Thanks in anticiaption for you time and help.

Julia18

Thank you.




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wrote:
> Hello there ,
>
> I have a a slight problem in that my Laptop is not even loading and
> going straight to the blue screen of death .
>
> Here's the details :
>
> Message from windows saying I'd been infected with spyware.
>

Windows does not have a built-in spyware detector. Did this message also
direct you to download software to clean your system and did you follow up?

> Ran adaware - it found a trojan of some kind butwas unable to delete
> the file.
>

Scan your system in safe mode first. It can be virtually impossible to
remove or quarantine processes while they are running.

> Would not let me connect to the internet to update adaware files or
> windows
>
> Restarted and it blue screened with the following message.
>
> PAGE_FAULT_IN_NONPAGED_AREA
>
> ***STOP: 0X0000008E(0XC0000005,0X00000000,0XF818CC9C,0X0000 0000)
> Also tried starting in safe mode but same happened
>
> Also tried 'last known working configuration' it lasted a few seconds
> then crashed.
>

You can try a recovery or repair install from the Windows CD. Check the
MS Knowledge base for info on this. However, your best bet is probably
to erase everything and do a new install. I assume you religiously back
up your important files


jc

When all else fails, download a copy of HiJackThis - it is a tool that can
stop running viruses - BUT YOU REALLY NEED TO KNOW WHAT YOU ARE DOING unless
you are ready to reload the system as someone has suggested then if you
lunch it it won't matter.

It is too late, but when it is all fixed, get a copy of Norton Ghost and
back up the C Drive. Put in a second drive in for data and back it up
separately to keep C: relatively small

"jc" <> wrote in message news:g2eqp0$adv$...
> wrote:
>> Hello there ,
>>
>> I have a a slight problem in that my Laptop is not even loading and
>> going straight to the blue screen of death .
>>
>> Here's the details :
>>
>> Message from windows saying I'd been infected with spyware.
>>
>
> Windows does not have a built-in spyware detector. Did this message also
> direct you to download software to clean your system and did you follow
> up?
>
>> Ran adaware - it found a trojan of some kind butwas unable to delete
>> the file.
>>
>
> Scan your system in safe mode first. It can be virtually impossible to
> remove or quarantine processes while they are running.
>
>> Would not let me connect to the internet to update adaware files or
>> windows
>>
>> Restarted and it blue screened with the following message.
>>
>> PAGE_FAULT_IN_NONPAGED_AREA
>>
>> ***STOP: 0X0000008E(0XC0000005,0X00000000,0XF818CC9C,0X0000 0000)
>> Also tried starting in safe mode but same happened
>>
>> Also tried 'last known working configuration' it lasted a few seconds
>> then crashed.
>>
>
> You can try a recovery or repair install from the Windows CD. Check the
> MS Knowledge base for info on this. However, your best bet is probably
> to erase everything and do a new install. I assume you religiously back
> up your important files
>
>
> jc

From: "Bob Drake" <>

| When all else fails, download a copy of HiJackThis - it is a tool that can
| stop running viruses - BUT YOU REALLY NEED TO KNOW WHAT YOU ARE DOING unless
| you are ready to reload the system as someone has suggested then if you
| lunch it it won't matter.
|
| It is too late, but when it is all fixed, get a copy of Norton Ghost and
| back up the C Drive. Put in a second drive in for data and back it up
| separately to keep C: relatively small
|

HJT does NOT "stop running viruses".
It is a diagnostic tool that takes a snaphot of startup and running processes.
HJT needs OS experience and interpretation before the user can manually take action.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

On Sat, 07 Jun 2008 13:24:09 -0700, jc <> wrote:

>You can try a recovery or repair install from the Windows CD

It rather depends on what version of windows you
are running.

reloading from Windows 2000 is not the best idea as
there are now 300Mb of updates to pull off the net
and an original disk may cause more harm than good.

So the first question is what verison of windows?
--
Jim Watt
http://www.gibnet.com

Jim Watt wrote:

>
>> You can try a recovery or repair install from the Windows CD
>
> It rather depends on what version of windows you
> are running.
>
> reloading from Windows 2000 is not the best idea as
> there are now 300Mb of updates to pull off the net
> and an original disk may cause more harm than good.
>

At this point the OP can't even boot into safe mode. I suspect that what
she has found is just the surface. As I mentioned previously she would
be best to clean and rebuild.


jc