«

I have a user that when he selects multiple .docs inside a folder by
highliting them and then right clicking and selecting print gets prompted to
move then copy the files before they start printing.

Does anyone know a way to disable this?

Hi there Matt,

I tried duplicating it on my machine and here's what I found.

If you select multiple items on the desktop, sometimes what happens is as
you move to another object, you'll still have the mouse button held down for
a second. If it is, you actually start to drag the objects to another spot
on the folder or desktop, causing both XP and Vista to prompt you if you want
to Move or Copy the files.

Try this. Exaggerate your moves. Hold the CTRL key, click and release on a
document, then move your mouse to another document, and do the exaggerated
click and release again. Try to print and see what happens.

Let me know if it works!

Best Regards,

Will

"Matt "Curly" Heslop USAF" wrote:

> I have a user that when he selects multiple .docs inside a folder by
> highliting them and then right clicking and selecting print gets prompted to
> move then copy the files before they start printing.
>
> Does anyone know a way to disable this?

William, you're my hero. That was it!

Thank you.

"Curly"



"William Anderson" wrote:

> Hi there Matt,
>
> I tried duplicating it on my machine and here's what I found.
>
> If you select multiple items on the desktop, sometimes what happens is as
> you move to another object, you'll still have the mouse button held down for
> a second. If it is, you actually start to drag the objects to another spot
> on the folder or desktop, causing both XP and Vista to prompt you if you want
> to Move or Copy the files.
>
> Try this. Exaggerate your moves. Hold the CTRL key, click and release on a
> document, then move your mouse to another document, and do the exaggerated
> click and release again. Try to print and see what happens.
>
> Let me know if it works!
>
> Best Regards,
>
> Will
>
> "Matt "Curly" Heslop USAF" wrote:
>
> > I have a user that when he selects multiple .docs inside a folder by
> > highliting them and then right clicking and selecting print gets prompted to
> > move then copy the files before they start printing.
> >
> > Does anyone know a way to disable this?

Anytime Matt

"Matt "Curly" Heslop USAF" wrote:

> William, you're my hero. That was it!
>
> Thank you.
>
> "Curly"
>
>
>
> "William Anderson" wrote:
>
> > Hi there Matt,
> >
> > I tried duplicating it on my machine and here's what I found.
> >
> > If you select multiple items on the desktop, sometimes what happens is as
> > you move to another object, you'll still have the mouse button held down for
> > a second. If it is, you actually start to drag the objects to another spot
> > on the folder or desktop, causing both XP and Vista to prompt you if you want
> > to Move or Copy the files.
> >
> > Try this. Exaggerate your moves. Hold the CTRL key, click and release on a
> > document, then move your mouse to another document, and do the exaggerated
> > click and release again. Try to print and see what happens.
> >
> > Let me know if it works!
> >
> > Best Regards,
> >
> > Will
> >
> > "Matt "Curly" Heslop USAF" wrote:
> >
> > > I have a user that when he selects multiple .docs inside a folder by
> > > highliting them and then right clicking and selecting print gets prompted to
> > > move then copy the files before they start printing.
> > >
> > > Does anyone know a way to disable this?

Oops seems I spoke too soon. That worked for me but not the user.

User is still having the same problem even when being careful to click one
item at a time or by using Shift+click to select a series.

"William Anderson" wrote:

> Anytime Matt
>
> "Matt "Curly" Heslop USAF" wrote:
>
> > William, you're my hero. That was it!
> >
> > Thank you.
> >
> > "Curly"
> >
> >
> >
> > "William Anderson" wrote:
> >
> > > Hi there Matt,
> > >
> > > I tried duplicating it on my machine and here's what I found.
> > >
> > > If you select multiple items on the desktop, sometimes what happens is as
> > > you move to another object, you'll still have the mouse button held down for
> > > a second. If it is, you actually start to drag the objects to another spot
> > > on the folder or desktop, causing both XP and Vista to prompt you if you want
> > > to Move or Copy the files.
> > >
> > > Try this. Exaggerate your moves. Hold the CTRL key, click and release on a
> > > document, then move your mouse to another document, and do the exaggerated
> > > click and release again. Try to print and see what happens.
> > >
> > > Let me know if it works!
> > >
> > > Best Regards,
> > >
> > > Will
> > >
> > > "Matt "Curly" Heslop USAF" wrote:
> > >
> > > > I have a user that when he selects multiple .docs inside a folder by
> > > > highliting them and then right clicking and selecting print gets prompted to
> > > > move then copy the files before they start printing.
> > > >
> > > > Does anyone know a way to disable this?

Try swapping mice and see if that resolves it. Might be a stuck button issue.

"Matt "Curly" Heslop USAF" wrote:

> Oops seems I spoke too soon. That worked for me but not the user.
>
> User is still having the same problem even when being careful to click one
> item at a time or by using Shift+click to select a series.
>
> "William Anderson" wrote:
>
> > Anytime Matt
> >
> > "Matt "Curly" Heslop USAF" wrote:
> >
> > > William, you're my hero. That was it!
> > >
> > > Thank you.
> > >
> > > "Curly"
> > >
> > >
> > >
> > > "William Anderson" wrote:
> > >
> > > > Hi there Matt,
> > > >
> > > > I tried duplicating it on my machine and here's what I found.
> > > >
> > > > If you select multiple items on the desktop, sometimes what happens is as
> > > > you move to another object, you'll still have the mouse button held down for
> > > > a second. If it is, you actually start to drag the objects to another spot
> > > > on the folder or desktop, causing both XP and Vista to prompt you if you want
> > > > to Move or Copy the files.
> > > >
> > > > Try this. Exaggerate your moves. Hold the CTRL key, click and release on a
> > > > document, then move your mouse to another document, and do the exaggerated
> > > > click and release again. Try to print and see what happens.
> > > >
> > > > Let me know if it works!
> > > >
> > > > Best Regards,
> > > >
> > > > Will
> > > >
> > > > "Matt "Curly" Heslop USAF" wrote:
> > > >
> > > > > I have a user that when he selects multiple .docs inside a folder by
> > > > > highliting them and then right clicking and selecting print gets prompted to
> > > > > move then copy the files before they start printing.
> > > > >
> > > > > Does anyone know a way to disable this?

Nope wasn't the mouse either.
I'm to the point that I think nothing will fix this.
I've removed printers updated print drivers etc with no resolution.

Lets not give up yet.

If you're logged into the users machine as yourself, do you have the same
issue? If not, it may be a profile thing. If so, I'm still leaning towards
hardware.

"Matt "Curly" Heslop USAF" wrote:

> Nope wasn't the mouse either.
> I'm to the point that I think nothing will fix this.
> I've removed printers updated print drivers etc with no resolution.
>
>

After much searching I found this.
Delete the "copy to" and "sent to" reg keys from
HKEY_CLASSES_ROOT\AllFilesSystemObjects\shellex\Co ntextMenuHandlers

This fixed it on every machine I was having this issue on.

"William Anderson" wrote:

> Lets not give up yet.
>
> If you're logged into the users machine as yourself, do you have the same
> issue? If not, it may be a profile thing. If so, I'm still leaning towards
> hardware.
>
> "Matt "Curly" Heslop USAF" wrote:
>
> > Nope wasn't the mouse either.
> > I'm to the point that I think nothing will fix this.
> > I've removed printers updated print drivers etc with no resolution.
> >
> >