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Ralph Fox wrote:
> Here the MUA has been unable to open the connection, so the actual
> SMTP transcript will be empty.

He's waiting for the OP to say "Outlook Express" so he can rant on about
Dimdows and how much better life would be if the customer was using Pine
or Telnet for mail.

On Mon, 20 Aug 2007 08:06:12 +1200, SimonB <>
magnanimously proffered:

>Donchano wrote:
>> Can receive email (including lots of spam still being missed by Xtra's
>> filter). But cannot send via pop3. I am asked for my password when I
>> try to send and, after entering my password, get an error message
>> telling me that Xtra's pop3 server is unavailable. Checked all my
>> settings and they're just fine ...
>
>I had that same problem on one of my family's computers yesterday, and
>resolved it by changing the SMTP send settings to no longer "Use name
>and password" (in Thunderbird). Would have been nice if Xtra had
>mentioned something ...

I'm using Thunderbird v2.0.0.6 and have gone into both my server
settings and SMTP settings but can't find any setting option for this
so I can try it. Where did you make the changes? Thanks, b

On Mon, 20 Aug 2007 10:40:51 +1200, Donchano
<> magnanimously proffered:

>On Mon, 20 Aug 2007 08:06:12 +1200, SimonB <>
>magnanimously proffered:
>
>>Donchano wrote:
>>> Can receive email (including lots of spam still being missed by Xtra's
>>> filter). But cannot send via pop3. I am asked for my password when I
>>> try to send and, after entering my password, get an error message
>>> telling me that Xtra's pop3 server is unavailable. Checked all my
>>> settings and they're just fine ...
>>
>>I had that same problem on one of my family's computers yesterday, and
>>resolved it by changing the SMTP send settings to no longer "Use name
>>and password" (in Thunderbird). Would have been nice if Xtra had
>>mentioned something ...
>
>I'm using Thunderbird v2.0.0.6 and have gone into both my server
>settings and SMTP settings but can't find any setting option for this
>so I can try it. Where did you make the changes? Thanks, b

Never mind. I finally found it although it's well hidden in
Thunderbird under Outgoing Server Settings/edit. And for some strange
reason, Thunderbird had reset my original settings to ask for
authentication (eg: username and password).

Speaking of strange ... strange this happened the very day Xtra
started migrating its email to Yahoo's server. But stranger things can
happened and software can be and obviously is unpredictable.

Thanks for your help.

And Ralph ... you were right in the first place. Damnit!

On Sun, 19 Aug 2007 07:17:32 +0000, Ralph Fox <-@-.invalid>
magnanimously proffered:

>> Besides, I was told by the Xtra helpdesk that other customers were
>> having the same problem. But for some strange Xtra-ish type reason,
>> they aren't fessing up to in on their status report. Thanks, b
>
>
>They hardly ever 'fess up to errors.
>
>
>--
>Cheers,
>Ralph

Speaking of which ... I have to 'fess up to having not thoroughly
checking my settings. Otherwise, I would have found that Thunderbird
(on its own and independent of me) had to change the SMTP settings to
ask for authentication (username and password). All fixed now.

SimonB wrote:
> Donchano wrote:
>> Can receive email (including lots of spam still being missed by Xtra's
>> filter). But cannot send via pop3. I am asked for my password when I
>> try to send and, after entering my password, get an error message
>> telling me that Xtra's pop3 server is unavailable. Checked all my
>> settings and they're just fine ...
>
> I had that same problem on one of my family's computers yesterday, and
> resolved it by changing the SMTP send settings to no longer "Use name
> and password" (in Thunderbird). Would have been nice if Xtra had
> mentioned something ...
>
> Simon B


Found it and it works....but what are the implications of not using "Use
name and password" ?

I've spent hours since Saturday, listening to xtra music and talking to
"Indians" and each one assured me it was related to their upgrade (?)
and would be cured by 'tomorrow' morning.

Bugalugs wrote:
> SimonB wrote:
>> Donchano wrote:
>>> Can receive email (including lots of spam still being missed by Xtra's
>>> filter). But cannot send via pop3. I am asked for my password when I
>>> try to send and, after entering my password, get an error message
>>> telling me that Xtra's pop3 server is unavailable. Checked all my
>>> settings and they're just fine ...
>> I had that same problem on one of my family's computers yesterday, and
>> resolved it by changing the SMTP send settings to no longer "Use name
>> and password" (in Thunderbird). Would have been nice if Xtra had
>> mentioned something ...
>
> Found it and it works....but what are the implications of not using "Use
> name and password" ?

Disabling the login means that all mail from computers on Xtra's network is
accepted by the bauble mail servers.

This makes it easier for infected machines to get their spam out.

Mark Robinson wrote:
> Bugalugs wrote:
>> SimonB wrote:
>>> Donchano wrote:
>>>> Can receive email (including lots of spam still being missed by Xtra's
>>>> filter). But cannot send via pop3. I am asked for my password when I
>>>> try to send and, after entering my password, get an error message
>>>> telling me that Xtra's pop3 server is unavailable. Checked all my
>>>> settings and they're just fine ...
>>> I had that same problem on one of my family's computers yesterday,
>>> and resolved it by changing the SMTP send settings to no longer "Use
>>> name and password" (in Thunderbird). Would have been nice if Xtra
>>> had mentioned something ...
>>
>> Found it and it works....but what are the implications of not using
>> "Use name and password" ?
>
> Disabling the login means that all mail from computers on Xtra's network
> is accepted by the bauble mail servers.
>
> This makes it easier for infected machines to get their spam out.



From what I can see xtra have not yet fixed the problem wich allows the
sending of mail and before I wind them up again am I able to edit/check
my password manager and where do I find it.

I'm using Thunderbird and have not signed up for this bubble thing. I am
still able to get my mail and would expect that that same program would
use the same user ID and password to receive as well as to send mail.

Just want to make sure there is no problem my end before I tackle
them.......again.


Thanks

On Mon, 20 Aug 2007 08:06:12 +1200, SimonB <>
magnanimously proffered:

>Donchano wrote:
>> Can receive email (including lots of spam still being missed by Xtra's
>> filter). But cannot send via pop3. I am asked for my password when I
>> try to send and, after entering my password, get an error message
>> telling me that Xtra's pop3 server is unavailable. Checked all my
>> settings and they're just fine ...
>
>I had that same problem on one of my family's computers yesterday, and
>resolved it by changing the SMTP send settings to no longer "Use name
>and password" (in Thunderbird). Would have been nice if Xtra had
>mentioned something ...

I have now spoken to three other people who have encountered the exact
same problem as I did with Thunderbird & Xtra.

Could this be some sort of wild coincidence? Or could it be that
something strange occurred during Xtra's so-called "improvement" to
its email service - aka migration to Yahoo???

If the latter, then something occurred during the migration that
changed our settings without our knowledge or permission. Me thinks
that Xtra has ****ed-up big time this time.

On 2007-08-19, Mark Robinson <> wrote:

> I can't trace a route to smtp.xtra.co.nz :

try tcptraceroute, standard UDP traceroutes often stop at the firewall.

the ping times below are inflated by other traffic.

$ tcptraceroute smtp.xtra.co.nz smtp
Selected device ppp1, address 203.152.126.123, port 49212 for outgoing packets
Tracing the path to smtp.xtra.co.nz (210.54.141.2) on TCP port 25 (smtp), 30 hops max
1 lns01-ppp.network.compass.net.nz (203.152.96.59) 824.945 ms 1607.441 ms 1823.744 ms
2 domesticedge7200-ibgp.network.compass.net.nz (203.152.101.130) 2443.842 ms * *
3 * domesticedge7200-bcl-them.network.compass.net.nz (203.152.101.6) 1036.069 ms 2635.552 ms
4 124.157.95.2 1839.690 ms 2523.731 ms 2039.882 ms
5 vlan-2777.aksw7.global-gateway.net.nz (202.50.235.61) 1475.325 ms 1783.325 ms 1879.619 ms
6 g0-1-0-4.akcr8.global-gateway.net.nz (210.55.202.49) 1315.746 ms 1647.566 ms 1691.769 ms
7 xtra-mta-dom.akcr8.global-gateway.net.nz (203.96.65.19 1655.718 ms 371.744 ms 399.670 ms
8 202.50.231.52 327.981 ms 299.715 ms 195.869 ms
9 * * *
10 * * *
11 * * *
12 smtp.xtra.co.nz (210.54.141.2) [open] 235.923 ms 167.858 ms 271.371 ms

Bye.
Jasen

On 2007-08-19, Lawrence D'Oliveiro <_zealand> wrote:
> In message <>, Donchano wrote:
>
>> On Sun, 19 Aug 2007 06:44:42 +0000, Ralph Fox <-@-.invalid>
>> magnanimously proffered:
>>
>>>Do you actually see "pop3" in the error message when you try to *send*
>>>email?
>>
>> No ... I see an SMTP error message that reads:
>>
>> Sending of message failed.
>> The message could not be sent because connecting to SMTP server
>> smtp.xtra.co.nz failed. The server may be unavailable or is refusing
>> SMTP connections. Please verify that your SMTP server setting is
>> correct and try again, or else contact your network administrator.
>
> That's not really an SMTP error message, that's pablum from your MUA. It
> would be helpful to see the actual SMTP transcript. Any chance your MUA can
> report that?

it sounds like he's geitting "connection refused" when he tries to
connect to the smtp port. there's nothing to give a transcript of.

Bye.
Jasen