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Back in December 2006 there was a thread about digital cameras in which one
poster experienced failure of his Canon camera and was looking for advice
on a replacement.

I had a Canon S1IS at the time and experienced a sensor failure with the
same symptoms. I went to Canon site and read their service bulletin about
this failure.

My problem was that I bought my camera from ETown in Auckland - a parallel
importer. I felt that Canon could rightfully decline to help with a camera
they had not imported.

When I asked ETown to repair my camera without charge they just pointed out
that I had the camera for 2.5 years, and their warranty was only 12 months.

There was some exchange of correspondence in which I pointed out their
obligations under the Consumer Guarantees Act, and that their warranty
period was irrelevant.

To cut a long story short, I stuck to my guns and ETown eventually agreed
to take my camera back and to take up the matter with Canon. At that stage
they still didn't accept any liability to do more than this.

Anyway, it all ended happily for me. Canon supplied a brand new S3IS in
exchange for the faulty one, and I'm delighted with the new camera.

I wasn't very impressed with ETown's attitude, but am highly impressed with
Canon's approach.

Cheers,

John S

"John S" <> wrote in message
news:182umfmgo0hkr.12mrcn6d8zurn$... .
> Back in December 2006 there was a thread about digital cameras in which
> one
> poster experienced failure of his Canon camera and was looking for advice
> on a replacement.
>
> I had a Canon S1IS at the time and experienced a sensor failure with the
> same symptoms. I went to Canon site and read their service bulletin about
> this failure.
>
> My problem was that I bought my camera from ETown in Auckland - a
> parallel
> importer. I felt that Canon could rightfully decline to help with a
> camera
> they had not imported.
>
> When I asked ETown to repair my camera without charge they just pointed
> out
> that I had the camera for 2.5 years, and their warranty was only 12
> months.
>
> There was some exchange of correspondence in which I pointed out their
> obligations under the Consumer Guarantees Act, and that their warranty
> period was irrelevant.
>
> To cut a long story short, I stuck to my guns and ETown eventually agreed
> to take my camera back and to take up the matter with Canon. At that
> stage
> they still didn't accept any liability to do more than this.
>
> Anyway, it all ended happily for me. Canon supplied a brand new S3IS in
> exchange for the faulty one, and I'm delighted with the new camera.
>
> I wasn't very impressed with ETown's attitude, but am highly impressed
> with
> Canon's approach.
>
> Cheers,
>
> John S

That's a big step up from what you had. What was the point in ETown arguing
the toss when the decision with what to do about it was up to Canon and
would've been at Canon's expense?
Great how some bastard in the middle likes to speak for the manufacturer
when they don't even work for the manufacturer.
You would've had less hassle through a proper camera retailer.

E. Scrooge

On Mon, 5 Mar 2007 13:33:26 +1300, "E. Scrooge" <scrooge@*shot.co.nz (*sling)> wrote:

>
>"John S" <> wrote in message
>news:182umfmgo0hkr.12mrcn6d8zurn$.. ..
>> Back in December 2006 there was a thread about digital cameras in which
>> one
>> poster experienced failure of his Canon camera and was looking for advice
>> on a replacement.
>>
>> I had a Canon S1IS at the time and experienced a sensor failure with the
>> same symptoms. I went to Canon site and read their service bulletin about
>> this failure.
>>
>> My problem was that I bought my camera from ETown in Auckland - a
>> parallel
>> importer. I felt that Canon could rightfully decline to help with a
>> camera
>> they had not imported.
>>
>> When I asked ETown to repair my camera without charge they just pointed
>> out
>> that I had the camera for 2.5 years, and their warranty was only 12
>> months.
>>
>> There was some exchange of correspondence in which I pointed out their
>> obligations under the Consumer Guarantees Act, and that their warranty
>> period was irrelevant.
>>
>> To cut a long story short, I stuck to my guns and ETown eventually agreed
>> to take my camera back and to take up the matter with Canon. At that
>> stage
>> they still didn't accept any liability to do more than this.
>>
>> Anyway, it all ended happily for me. Canon supplied a brand new S3IS in
>> exchange for the faulty one, and I'm delighted with the new camera.
>>
>> I wasn't very impressed with ETown's attitude, but am highly impressed
>> with
>> Canon's approach.
>>
>> Cheers,
>>
>> John S
>
>That's a big step up from what you had. What was the point in ETown arguing
>the toss when the decision with what to do about it was up to Canon and
>would've been at Canon's expense?
>Great how some bastard in the middle likes to speak for the manufacturer
>when they don't even work for the manufacturer.
>You would've had less hassle through a proper camera retailer.
>
>E. Scrooge
>



Yes it was all Sony's fault, they made the bad sensors.

John S wrote:
> Back in December 2006 there was a thread about digital cameras in
> which one poster experienced failure of his Canon camera and was
> looking for advice on a replacement.
>
> I had a Canon S1IS at the time and experienced a sensor failure with
> the same symptoms. I went to Canon site and read their service
> bulletin about this failure.
>
> My problem was that I bought my camera from ETown in Auckland - a
> parallel importer. I felt that Canon could rightfully decline to
> help with a camera they had not imported.
>
> When I asked ETown to repair my camera without charge they just
> pointed out that I had the camera for 2.5 years, and their warranty
> was only 12 months.
>
> There was some exchange of correspondence in which I pointed out their
> obligations under the Consumer Guarantees Act, and that their warranty
> period was irrelevant.
>
> To cut a long story short, I stuck to my guns and ETown eventually
> agreed to take my camera back and to take up the matter with Canon.
> At that stage they still didn't accept any liability to do more than
> this.
>
> Anyway, it all ended happily for me. Canon supplied a brand new S3IS
> in exchange for the faulty one, and I'm delighted with the new camera.
>
> I wasn't very impressed with ETown's attitude, but am highly
> impressed with Canon's approach.
>
> Cheers,
>
> John S

Cool. Well done John, thanks for the update.
--
Shaun.

Mathew Good wrote:
> On Mon, 5 Mar 2007 13:33:26 +1300, "E. Scrooge" <scrooge@*shot.co.nz
> (*sling)> wrote:
>
>>
>> "John S" <> wrote in message
>> news:182umfmgo0hkr.12mrcn6d8zurn$... .
>>> Back in December 2006 there was a thread about digital cameras in
>>> which one
>>> poster experienced failure of his Canon camera and was looking for
>>> advice on a replacement.
>>>
>>> I had a Canon S1IS at the time and experienced a sensor failure
>>> with the same symptoms. I went to Canon site and read their service
>>> bulletin about this failure.
>>>
>>> My problem was that I bought my camera from ETown in Auckland - a
>>> parallel
>>> importer. I felt that Canon could rightfully decline to help with a
>>> camera
>>> they had not imported.
>>>
>>> When I asked ETown to repair my camera without charge they just
>>> pointed out
>>> that I had the camera for 2.5 years, and their warranty was only 12
>>> months.
>>>
>>> There was some exchange of correspondence in which I pointed out
>>> their obligations under the Consumer Guarantees Act, and that their
>>> warranty period was irrelevant.
>>>
>>> To cut a long story short, I stuck to my guns and ETown eventually
>>> agreed to take my camera back and to take up the matter with Canon.
>>> At that stage
>>> they still didn't accept any liability to do more than this.
>>>
>>> Anyway, it all ended happily for me. Canon supplied a brand new
>>> S3IS in exchange for the faulty one, and I'm delighted with the new
>>> camera.
>>>
>>> I wasn't very impressed with ETown's attitude, but am highly
>>> impressed with
>>> Canon's approach.
>>>
>>> Cheers,
>>>
>>> John S
>>
>> That's a big step up from what you had. What was the point in ETown
>> arguing the toss when the decision with what to do about it was up
>> to Canon and would've been at Canon's expense?
>> Great how some bastard in the middle likes to speak for the
>> manufacturer when they don't even work for the manufacturer.
>> You would've had less hassle through a proper camera retailer.
>>
> Yes it was all Sony's fault, they made the bad sensors.

From what I remember of this problem, it was a recall wasn't it? It
shouldn't matter whether it was under warrenty or not.


-KENT

"John S" <> wrote in message
news:182umfmgo0hkr.12mrcn6d8zurn$... .
> Back in December 2006 there was a thread about digital cameras in which
> one
> poster experienced failure of his Canon camera and was looking for advice
> on a replacement.
>
> I had a Canon S1IS at the time and experienced a sensor failure with the
> same symptoms. I went to Canon site and read their service bulletin about
> this failure.
>
> My problem was that I bought my camera from ETown in Auckland - a
> parallel
> importer. I felt that Canon could rightfully decline to help with a
> camera
> they had not imported.
>
> When I asked ETown to repair my camera without charge they just pointed
> out
> that I had the camera for 2.5 years, and their warranty was only 12
> months.
>
> There was some exchange of correspondence in which I pointed out their
> obligations under the Consumer Guarantees Act, and that their warranty
> period was irrelevant.
>
> To cut a long story short, I stuck to my guns and ETown eventually agreed
> to take my camera back and to take up the matter with Canon. At that
> stage
> they still didn't accept any liability to do more than this.
>
> Anyway, it all ended happily for me. Canon supplied a brand new S3IS in
> exchange for the faulty one, and I'm delighted with the new camera.
>
> I wasn't very impressed with ETown's attitude, but am highly impressed
> with
> Canon's approach.
>
> Cheers,
>
> John S

John

Saw the same thread here and advised my Son to send his Sony DSP72 in for
replacement.
Pleased to say the retailer was up to speed on the recall, took the camera
without question (it was purchased there) and the repaired Camera was back
within a few weeks.

Best
Paul.