«

Has anyone else noticed that Vodafone's service is up to crap? I work
for 'New Zealand's number one Vodafone dealer' (no need to mention the
specific name) and when we ring Channel Support we can never get a
straight answer. Most times when I ring up to get technical support I
spend the best part of 20 minutes on hold (totally unacceptable) then
when you do speak to someone they are TOTALLY of no help at all. Most
times they tell you to go to a Vodafone store- the problem with that
is "mate I WORK in a Vodafone store!" And the information that we
should know as retailers we don't, due to the fact that Vodafone
provide little to no training for their retail staff. Something has
to change~


CM

"CM" <> wrote in message
news: oups.com...
> Has anyone else noticed that Vodafone's service is up to crap? I work
> for 'New Zealand's number one Vodafone dealer' (no need to mention the
> specific name) and when we ring Channel Support we can never get a
> straight answer. Most times when I ring up to get technical support I
> spend the best part of 20 minutes on hold (totally unacceptable) then
> when you do speak to someone they are TOTALLY of no help at all. Most
> times they tell you to go to a Vodafone store- the problem with that
> is "mate I WORK in a Vodafone store!" And the information that we
> should know as retailers we don't, due to the fact that Vodafone
> provide little to no training for their retail staff. Something has
> to change~
>
>
> CM
>\

And that has what to do with computers?

On Sat, 17 Feb 2007 22:52:20 +1300, Rob wrote:

> And that has what to do with computers?

A cellphone has a CPU in it.


--
Dianthus Mimulus

Microsoft's business practises exposed in court:
http://www.maxframe.com/DR/Info/full...#_Toc447960918

On 17 Feb 2007 01:11:36 -0800, "CM" <> exclaimed:

>Has anyone else noticed that Vodafone's service is up to crap? I work
>for 'New Zealand's number one Vodafone dealer' (no need to mention the
>specific name) and when we ring Channel Support we can never get a
>straight answer. Most times when I ring up to get technical support I
>spend the best part of 20 minutes on hold (totally unacceptable) then
>when you do speak to someone they are TOTALLY of no help at all. Most
>times they tell you to go to a Vodafone store- the problem with that
>is "mate I WORK in a Vodafone store!" And the information that we
>should know as retailers we don't, due to the fact that Vodafone
>provide little to no training for their retail staff. Something has
>to change~

Yup, agree 100%. All dealings I've had with them over the last year,
both as an individual and in business dealings, has been totally crap.


--
Stupidest Comment of the Year Award:

"People should take responsibility for their actions"

- (Leftist) Matty F (7/1/2007), when explaining it was actually the quadbiker's fault that he was brutally murdered by Graeme Burton. According to Matty F, it was his fault that he was in the wrong place at the wrong time...

CM wrote:
> Has anyone else noticed that Vodafone's service is up to crap? I work
> for 'New Zealand's number one Vodafone dealer' (no need to mention the
> specific name) and when we ring Channel Support we can never get a
> straight answer. Most times when I ring up to get technical support I
> spend the best part of 20 minutes on hold (totally unacceptable) then
> when you do speak to someone they are TOTALLY of no help at all. Most
> times they tell you to go to a Vodafone store- the problem with that
> is "mate I WORK in a Vodafone store!" And the information that we
> should know as retailers we don't, due to the fact that Vodafone
> provide little to no training for their retail staff. Something has
> to change~

I was in your store on Saturday morning and it was heaving. I could only
see three staff, although there may have been more at the back of the
shop. The poor guy I eventually spoke to at the checkout (for all of
about 2 minutes) was rushed off his feet. The noise and congestion made
it very difficult for us both as I needed to explain important details
regarding a subtle fault with some PC memory I was returning.

How you guys find the time to spend 20 minutes on the phone is beyond me.

On 18 Feb, 11:59, joe_90 <joe_90_remove@nospam_myhttpmail.com> wrote:
> CM wrote:
> > Has anyone else noticed that Vodafone's service is up to crap? I work
> > for 'New Zealand's number one Vodafone dealer' (no need to mention the
> > specific name) and when we ring Channel Support we can never get a
> > straight answer. Most times when I ring up to get technical support I
> > spend the best part of 20 minutes on hold (totally unacceptable) then
> > when you do speak to someone they are TOTALLY of no help at all. Most
> > times they tell you to go to a Vodafone store- the problem with that
> > is "mate I WORK in a Vodafone store!" And the information that we
> > should know as retailers we don't, due to the fact that Vodafone
> > provide little to no training for their retail staff. Something has
> > to change~
>
> I was in your store on Saturday morning and it was heaving. I could only
> see three staff, although there may have been more at the back of the
> shop. The poor guy I eventually spoke to at the checkout (for all of
> about 2 minutes) was rushed off his feet. The noise and congestion made
> it very difficult for us both as I needed to explain important details
> regarding a subtle fault with some PC memory I was returning.
>
> How you guys find the time to spend 20 minutes on the phone is beyond me.

Which store in particular?

On 17 Feb, 22:52, "Rob" <r...@hottmail.com> wrote:
> "CM" <mahe...@gmail.com> wrote in message
>
> news: oups.com...
>
> > Has anyone else noticed that Vodafone's service is up to crap? I work
> > for 'New Zealand's number one Vodafone dealer' (no need to mention the
> > specific name) and when we ring Channel Support we can never get a
> > straight answer. Most times when I ring up to get technical support I
> > spend the best part of 20 minutes on hold (totally unacceptable) then
> > when you do speak to someone they are TOTALLY of no help at all. Most
> > times they tell you to go to a Vodafone store- the problem with that
> > is "mate I WORK in a Vodafone store!" And the information that we
> > should know as retailers we don't, due to the fact that Vodafone
> > provide little to no training for their retail staff. Something has
> > to change~
>
> > CM
> >\
>
> And that has what to do with computers?

You fool- telecommunications, computers...see the link?

"Rob" <> wrote in news:1171705662.136210@ftpsrv1:

>
> "CM" <> wrote in message
> news: oups.com...
>> Has anyone else noticed that Vodafone's service is up to crap?

Well no, since you ask.

I was in a vodaphone store in Johnsonville on saturday. I got
excellent service from a polite, efficient and knowledgable young
man. I'd recommend the store to anyone. In my experience, vodaphone's
service has always been excellent.

--
-Alan Robson

In article <Xns98DC12867CCD9triffidparadisenetnz@203.97.37.6> ,
Alan <> wrote:

> "Rob" <> wrote in news:1171705662.136210@ftpsrv1:
>
> >
> > "CM" <> wrote in message
> > news: oups.com...
> >> Has anyone else noticed that Vodafone's service is up to crap?
>
> Well no, since you ask.
>
> I was in a vodaphone store in Johnsonville on saturday. I got
> excellent service from a polite, efficient and knowledgable young
> man. I'd recommend the store to anyone. In my experience, vodaphone's
> service has always been excellent.

Well my experience is VERY different.

My handicapped child had his phone stolen at school, we rung ti a few
times and even the mother of the theif told us to **** off, so off to
the police who tried to no avail.

With the police report, copy of phone purchase etc we went to vodaphone
and had the phone disabled.

My son was then given and old phone and we bought a new pre pay pack for
it and me thinking it would make life easy asked if he could get his old
number back.... not a problem says the vodaphone rep who makes the
change right there and then.

And this is where it all goes to hell.

My son misplaced the phone...we found it a couple of weeks later where
he then says he can't send any txts, I then tried to put money of the
phone via the bank and could not so back into the vodaphone store where
we buy $20 and the person at the store puts it on.

Couple of days later the phone will not send txts, I try all sorts of
things. Turns out the phone has been locked. We try to unlock it but
can't, I call vodaphone who asks me the pin number.... none of the ones
we would use work, no idea why.

I go back into the store with the original police report, the new prepay
pack, etc etc, ie all the information that was requested by vodaphone to
lock the old phone PERMANENTLY.... and guess what, that information,
proof of purchace etc is NOT ****ING GOOD ENOUGH. Because there were no
txts ever sent on the new card we could not use that information.

So Vodaphone effective has $55 of mine and will get to keep 100% of it
for free because there will be no more money added to it so it all
eventually goes to them. However the did say I could buy a new prepay
pack and get the phone working again.

WTF, its the prepay that is important not the phone ???

So... he now has a Telecom phone, and my next phone change will be going
that way too.

"CM" <> wrote in message
news: ups.com...
> On 17 Feb, 22:52, "Rob" <r...@hottmail.com> wrote:
>> "CM" <mahe...@gmail.com> wrote in message
>>
>> news: oups.com...
>>
>> > Has anyone else noticed that Vodafone's service is up to crap? I work
>> > for 'New Zealand's number one Vodafone dealer' (no need to mention the
>> > specific name) and when we ring Channel Support we can never get a
>> > straight answer. Most times when I ring up to get technical support I
>> > spend the best part of 20 minutes on hold (totally unacceptable) then
>> > when you do speak to someone they are TOTALLY of no help at all. Most
>> > times they tell you to go to a Vodafone store- the problem with that
>> > is "mate I WORK in a Vodafone store!" And the information that we
>> > should know as retailers we don't, due to the fact that Vodafone
>> > provide little to no training for their retail staff. Something has
>> > to change~
>>
>> > CM
>> >\
>>
>> And that has what to do with computers?
>
> You fool- telecommunications, computers...see the link?
>
>

Maybe nz.tech then. But if you are calling people fools, maybe they know who
you are and a intentionally being difficult. That attitude never gets you
anywhere.