«

Thank you for all the feedback on this issue.

Below is a copy of an email sent to Paul Johnston, Managing Director of
Renaissance. I have edited out my person deatils for privacy. Your comments
to me here or to Apple or Renaissance are encouraged

Dear Paul

My name is E***** S******* and I live in ***********.

I spent a the greater part of Wednesday on the phone to Trina on 03-377 3388
in Christchurch and then "James" in India after Trina fobbed me off with the
Apple 00800 7666 7666 free call number, who after a lengthy conversation
redirected my call to "Ryan" in Sydney who basically turned into a broken
record and would not directly answer my questions. The case # is 71755100
with Apple.

I then went back to Trina who put me onto Blake and the same response to my
problem was given and that is quite simply after you cut back all the double
talk and smoke screens, if you have an iPod problem out of warranty then
you, the consumer, have no recourse other than the Consumer Guarantees Act
which as a consumer you can take up with the retailer who supplied you or
their supplier:

http://www.consumeraffairs.govt.nz/c...ultygoods.html - look
here if you wish.

NOW as an iPod is classed as a sealed unit by Apple, "Apple" and by default
"Renaissance" do not offer the consumer the required guarantees as defined
in the CGA.

To do some research and gauge public opinion on a small scale I posted a
post on a couple of New Zealand news groups. You would be amazed at the
wealth of information that has been posted back and even more amazed at how
much your company and Apple are mistrusted by informed New Zealanders
posting to those groups.

I also went to the retailer I purchased the iPod from and explained the
whole situation to them. Now that was an interesting conversation because
they had dropped Creative products for this very reason. They didn't believe
what I had to say so rang 03-377 3388 and was gobsmacked to find out that
despite all the double talk about replacing broken iPods with repaired ones
at a greater cost than new, and offering a repair service at a greater cost
than new, I WAS RIGHT. At the end of the day you are in breach of the CGA.

My next step is to write to you in the hope that you may address my problems
which I will not go into here because I have already expelled sufficient air
out of my lungs to your network for you to find out what my problem
specifically is.

Blake did tell me he would escalate my issues further up the ladder but
could not guarantee I would hear any more from your company.

The next step is up to you.

You can reply to me, satisfy me, or make changes to your iPod support for
consumers to come into line with the CGA. Or some, all or none of the above.

Me? Well I'll wait a little longer I told Blake I'd wait 48 hours before
taking steps which would include writing to Fair Go. I waited 25 to write
this and only a few hours to post on Usenet. Next? I'm not sure but the
kitchen has lots of steam coming out of it as this gains momentum,
especially as Christmas is right on the door step and I may feel that I need
to tell as many consumers as possible of the problems that could arise from
buying a major consumer branded product such as the iPod, when the suppliers
are blatantly prepared to ignore the CGA.

What would you do if you were me?

Cheers and have a nice day.

I'll keep looking from time to time out of the corner of my eye to see if
you can be bothered to reply.

VERY sincerely

E***** S******

PS - Just an after thought that came to me as I write this, I may offer
myself to Microsoft to appear in advertisements telling consumers of my
plight. I'm sure that would help the Zune take off here.

"Rasputinnz666" <> wrote in message
news:el7uki$dsg$...
> Thank you for all the feedback on this issue.
>
> Below is a copy of an email sent to Paul Johnston, Managing Director of
> Renaissance. I have edited out my person deatils for privacy. Your
> comments to me here or to Apple or Renaissance are encouraged
>
>
(snip)

> Me? Well I'll wait a little longer I told Blake I'd wait 48 hours before
> taking steps which would include writing to Fair Go. I waited 25 to write
> this and only a few hours to post on Usenet. Next? I'm not sure but the
> kitchen has lots of steam coming out of it as this gains momentum,
> especially as Christmas is right on the door step and I may feel that I
> need to tell as many consumers as possible of the problems that could
> arise from buying a major consumer branded product such as the iPod, when
> the suppliers are blatantly prepared to ignore the CGA.

I think iPod has already been on Fair Go. It seems a very poor product, from
what so many people have found.

What mystifies me is why so many people want a contraption like that anyway!

Geopelia

"Geopelia" <> wrote in message
news:el7vre$gkq$...
>
> "Rasputinnz666" <> wrote in message
> news:el7uki$dsg$...
>> Thank you for all the feedback on this issue.
>>
>> Below is a copy of an email sent to Paul Johnston, Managing Director of
>> Renaissance. I have edited out my person deatils for privacy. Your
>> comments to me here or to Apple or Renaissance are encouraged
>>
>>
> (snip)
>
>> Me? Well I'll wait a little longer I told Blake I'd wait 48 hours before
>> taking steps which would include writing to Fair Go. I waited 25 to write
>> this and only a few hours to post on Usenet. Next? I'm not sure but the
>> kitchen has lots of steam coming out of it as this gains momentum,
>> especially as Christmas is right on the door step and I may feel that I
>> need to tell as many consumers as possible of the problems that could
>> arise from buying a major consumer branded product such as the iPod, when
>> the suppliers are blatantly prepared to ignore the CGA.
>
> I think iPod has already been on Fair Go. It seems a very poor product,
> from what so many people have found.
>
> What mystifies me is why so many people want a contraption like that
> anyway!
>
> Geopelia
>
>

music dude!! what else.

In your day did you buy records? CD's? Well, today, you could put your
entire collection onto a single ipod - simply awesome really.

Put on your ipod, jump on the tube (if in london) or bus, and disappear into
your own world.

whome wrote:
> "Geopelia" <> wrote in message
> news:el7vre$gkq$...
> >
> >
> > I think iPod has already been on Fair Go. It seems a very poor product,
> > from what so many people have found.
> >
> > What mystifies me is why so many people want a contraption like that
> > anyway!
>
> music dude!! what else.
>
> In your day did you buy records? CD's? Well, today, you could put your
> entire collection onto a single ipod - simply awesome really.
>
> Put on your ipod, jump on the tube (if in london) or bus, and disappear into
> your own world.

I get the impression that putting music onto one of these gadgets is
quite a performance. How do you do it?

Say I have a bunch of CDs that I want to transfer to an ipod-like
device, what do I do? Presumably I need a CD drive on my PC, something
for the player to plug into (USB port?) and some software on the PC -
is that correct?

How long would it take to transfer one CD to the player, using a 256MHZ
PC (1999 specs)? Could you do anything else on the PC while it's
transferring the music? How many 70-minute CDs would a 1-gig player
hold?

I guess you can get some decent alternative to the dreaded ear-buds
these days.

"Sue Bilstein" <> wrote in message
news: oups.com...
> whome wrote:
>> "Geopelia" <> wrote in message
>> news:el7vre$gkq$...
>> >
>> >
>> > I think iPod has already been on Fair Go. It seems a very poor product,
>> > from what so many people have found.
>> >
>> > What mystifies me is why so many people want a contraption like that
>> > anyway!
>>
>> music dude!! what else.
>>
>> In your day did you buy records? CD's? Well, today, you could put your
>> entire collection onto a single ipod - simply awesome really.
>>
>> Put on your ipod, jump on the tube (if in london) or bus, and disappear
>> into
>> your own world.
>
> I get the impression that putting music onto one of these gadgets is
> quite a performance. How do you do it?
>
> Say I have a bunch of CDs that I want to transfer to an ipod-like
> device, what do I do? Presumably I need a CD drive on my PC, something
> for the player to plug into (USB port?) and some software on the PC -
> is that correct?
>
> How long would it take to transfer one CD to the player, using a 256MHZ
> PC (1999 specs)? Could you do anything else on the PC while it's
> transferring the music? How many 70-minute CDs would a 1-gig player
> hold?
>
> I guess you can get some decent alternative to the dreaded ear-buds
> these days.

It will take you about the same time as it takes to load the CD on to your
computer - not long at all. Forget about playing back through earphones if
you don't want to. Play back through any stereo, or powered speakers, or
some will play through your radio by selecting the right frequency. Don't
knock these machines - they're brilliant, although I don't know much about
the ipod brand.
>

On Thu, 7 Dec 2006 15:34:42 +1300, "Rasputinnz666" <>
wrote:

>Thank you for all the feedback on this issue.
>
>Below is a copy of an email sent to Paul Johnston, Managing Director of
>Renaissance. I have edited out my person deatils for privacy. Your comments
>to me here or to Apple or Renaissance are encouraged

snip

Well done, keep us posted.

Fred wrote:
> "Sue Bilstein" <> wrote in message
> news: oups.com...
> >
> > I get the impression that putting music onto one of these gadgets is
> > quite a performance. How do you do it?
> >
> > Say I have a bunch of CDs that I want to transfer to an ipod-like
> > device, what do I do? Presumably I need a CD drive on my PC, something
> > for the player to plug into (USB port?) and some software on the PC -
> > is that correct?
> >
> > How long would it take to transfer one CD to the player, using a 256MHZ
> > PC (1999 specs)? Could you do anything else on the PC while it's
> > transferring the music? How many 70-minute CDs would a 1-gig player
> > hold?
> >
> > I guess you can get some decent alternative to the dreaded ear-buds
> > these days.
>
> It will take you about the same time as it takes to load the CD on to your
> computer - not long at all.

A friend bought an ipod, then bought an Ibook to load songs with - he
already had a PC, but it was too slow to load the music. That's why I
wondered.

So how does the player plug into the PC? Cable to USB?

How many minutes of music per megabyte of storage on one of these
gadgets?

And how does it work if you want to change some of the music on the
player? Do you have to wipe & reload the whole thing, or can you do a
partial replace?

> Forget about playing back through earphones if
> you don't want to. Play back through any stereo, or powered speakers, or
> some will play through your radio by selecting the right frequency. Don't
> knock these machines - they're brilliant, although I don't know much about
> the ipod brand.
> >

If you're at home or in your car, why play from the walk-around device?
You already have audio equipment and CDs.

How good is the sound quality from these players?

Sue Bilstein wrote:
> Say I have a bunch of CDs that I want to transfer to an ipod-like
> device, what do I do?

No no no - this is against the law in NZ. It is called format shifting, and
is unlawful under the copyright act.
Do you think it is a silly law that makes it unlawful for people to make a
useful copy of music they have legally paid for? Then I hope you made a
submission to the recent review of this act.


Peter

In article <el7uki$dsg$>, Rasputinnz666 <> wrote:

> I then went back to Trina who put me onto Blake and the same response to my
> problem was given and that is quite simply after you cut back all the double
> talk and smoke screens, if you have an iPod problem out of warranty then
> you, the consumer, have no recourse other than the Consumer Guarantees Act
> which as a consumer you can take up with the retailer who supplied you or
> their supplier:

Don't take them at their word. When I worked at Renaissance I had this
argument internally. The law is quite clear - Renaissance have
liability as well and they can't hide behind the reseller.

Lodge a claim against both the reseller AND Renaissance. Renaissance
relies on people giving up.

John

On 2006-12-07, Sue Bilstein <> wrote:

> A friend bought an ipod, then bought an Ibook to load songs with - he
> already had a PC, but it was too slow to load the music. That's why I
> wondered.
>
> So how does the player plug into the PC? Cable to USB?

yeah, usually.

> How many minutes of music per megabyte of storage on one of these
> gadgets?

typical data rates are 64kb/s to 196kb/s depending on how golden
your ears are. A 128M device can hold enough music for days.

> And how does it work if you want to change some of the music on the
> player? Do you have to wipe & reload the whole thing, or can you do a
> partial replace?

usually partial. often they have a FAT filesystem and behave like a disk
drive when attached to the computer.

> If you're at home or in your car, why play from the walk-around device?

convenience.

Bye.
Jasen