A week ago, on Wednesday the 27th September, I decided that I wanted a
new MP3 player. I contacted a range of NZ retailers electronically
(some by email, some by posting messages through their websites) and
presented my requirements, asking whether they stocked anything
suitable.
Some retailers were better than others; some failed to respond
entirely, while others responded promptly & with helpful advice.
Ultimately, it turned out that none of the retailers stocked a suitable
product, as my requirements were very demanding. That's fine, though -
what bothered me was the level of service I received from some of them.
In a nutshell:
- Elive and Ascent were excellent
- Dick Smith Electronics was good
- PCTronix was not very helpful
- Bond and Bond, QMB and GamePlanet didn't bother responding to my
inquiry
- Noel Leeming did respond, and the result was actually worse than if
they hadn't bothered
- QMB chucked a hissy fit because I said I was annoyed by their lack
of response
I have written up the responses I received from the various retailers,
as well as their responses to my roundup, on my blog:
http://www.fluidscape.co.nz/?q=node/32