On Sat, 04 Feb 2006 13:26:40 +1300, -=rjh=- wrote:
> And so what if Seeby isn't around? Things change, people's priorities
> change, get over it.
*I* do not care what their priorities are; *I* want decent service.
*YOU* can throw your money away however you want, but do not think to tell
me what *I* want out of an ISP!
> That isn't relevant to the service they provide, it is just warm fuzzies.
No, it is not. It is a demonstration of their commitment to service and
customer satisfaction.
Given the low quality of their helpdesk staff, it is essential. The upper
management should always be readily accessible if they want the customers
happy.
Your outdated business school ideology is not worth ****.
> They still have a competent presence in this ng, which is more than other
> ISPs will admit to.
I doubt he is allowed to make any real decisions.
> I'm not happy that P2P may be deprioritised, but in practical terms the
> effect isn't noticeable.
I do not know what planet YOU are on, but here on earth when we get MAYBE
30k/sec on a torrent everyone else on other NZ ISP's are getting 200k/sec
on, you bet your arse it's noticeable!
*I* am paying for 2mbit/sec access to the internet. Not 2mbit access to
Orcon's web caches or email servers.
IF p2p is using the bulk of there bandwidth, then either buy more or stop
advertising it as 2mbit access.
It's bait-and-switch otherwise.
> The shortcomings of the service are due to the Telecom monopoly and the
> CC apparently gutless management of the situation, and I'm not expecting
> that to change.
Of course it is. But Orcon advertise it as 2mbit access to the internet.
But that is not what they give you!
At best you get 2mbit access to there servers.
> Within those parameters, I think Orcon are doing OK - not great, could do
> better, but OK.
I do not think they are doing great. And neither do a lot of other people.
And it's not as if we have not had a lot of patience: we have been having
trouble with the quality of service for literally over a YEAR now.
Sure, some at Orcon might think it's great we are going - they don't want
they heavy users anyway.
But we advise many others, most of them light users, either professionally
or casually. And all of them are increasingly heavy users - they all want
to download music and films, stream video and radio. And the Web is
changing: more multimedia, streaming content. Files are bigger, applets
are bigger.
All this means we are all becoming heavier users. Read the news sites
lately ? Companies such as IBM, Microsoft, Apple, and others cannot offer
there services here due to the poor perforamnce of our 'broadband'. Sure,
it's mostly Telecom's fault, but what about the p2p filtering ? What
happens when streaming video starts to be the norm ? They deprioritise
that too ?
E.g. just when are they going to recognise p2p is only the beginning ? p2p
is the MAJOR reason to HAVE broadband; 256kbit connect is more than fast
enough for web browsing and email.
> They fixed their news server (as they said they would);
They did not! It took nearly a YEAR for them to get around to it.
> they seem to have email sorted;
It should never have BEEN faulty in the first place.
> streaming radio works fine now;
Should not have needed fixing.
> P2P is OK.
It is not.
> All major problems as recently as a year ago.
Bullshit. Gaming is still ****ed up. And the 'Helpdesk' still has 40
minute + waiting times and is staffed by obstructive incompetents. The free
web page server took long enough to fix too, and is still probably not up
to scratch.
Look, you obviously do not know what the hell you are talking about so
stop confusing the issue.
--
.... Brendan
#207373 +(8140)- [X]
<anamexis> oh man
<anamexis> I was opening a coke, right
--> Beefpile (~) has joined #themacmind
<anamexis> and it exploded
<anamexis> ALMOST all over my keyboard
<anamexis> but I got it away just in time
<-- Beefpile has quit (sick ****ers)
<anamexis> :<
Note: All my comments are copyright 4/02/2006 3:51:14 p.m. and are opinion only where not otherwise stated and always "to the best of my recollection".
www.computerman.orcon.net.nz.