«

Anyone had dealings with this crowd?
A relative is struggling with after sales service and I'm trying to find if
it's a trend or a one off before I poke my nose in.

--�
Cheers
Southern Kiwi
southern_kiwi@*spamsucks*hotmail.com
Word of wisdom from high in the mountains....you know...like a Guru...but
not as old....or mystic......or wise....or high...

On Fri, 9 Sep 2005 18:34:27 +1200, "Southern Kiwi"
<southern_kiwi@*spamsucks*hotmail.com> spoke these fine words:

>Anyone had dealings with this crowd?
>A relative is struggling with after sales service and I'm trying to find if
>it's a trend or a one off before I poke my nose in.
>
Aren't they a distributor? Now you see the added value a good reseller
provides, and why you pay the extra.

I've dealt with them a couple of times, and both times their service
was outstanding, for a distributor.

T'was the Fri, 9 Sep 2005 18:34:27 +1200 when I remembered "Southern
Kiwi" <southern_kiwi@*spamsucks*hotmail.com> saying something like
this:

>Anyone had dealings with this crowd?
>A relative is struggling with after sales service and I'm trying to find if
>it's a trend or a one off before I poke my nose in.

A friend of mine used to work there. What's the problem?
--
Cheers,

Waylon Kenning.

"Southern Kiwi" <southern_kiwi@*spamsucks*hotmail.com> wrote in message
news:43212d17$...
> Anyone had dealings with this crowd?
> A relative is struggling with after sales service and I'm trying to find
> if it's a trend or a one off before I poke my nose in.
>

APT is quite active in our forums and they do give some good after sales
support - at least for what I've seem.

Is your friend dealing directly with APT or with a reseller?

--
Mauricio Freitas, Microsoft MVP Mobile Devices
http://www.geekzone.co.nz

Waylon Kenning wrote:
> T'was the Fri, 9 Sep 2005 18:34:27 +1200 when I remembered "Southern
> Kiwi" <southern_kiwi@*spamsucks*hotmail.com> saying something like
> this:
>
>> Anyone had dealings with this crowd?
>> A relative is struggling with after sales service and I'm trying to
>> find if it's a trend or a one off before I poke my nose in.
>
> A friend of mine used to work there. What's the problem?

Someone is in the throes of an email tiff over a phone they got (direct)
that went kaput and the hassel over sorting who owes who what.

--�
Cheers
Southern Kiwi
southern_kiwi@*spamsucks*hotmail.com
Word of wisdom from high in the mountains....you know...like a
Guru...but not as old....or mystic......or wise....or high...

T'was the Sat, 10 Sep 2005 19:24:01 +1200 when I remembered "Southern
Kiwi" <southern_kiwi@*spamsucks*hotmail.com> saying something like
this:

>> A friend of mine used to work there. What's the problem?
>
>Someone is in the throes of an email tiff over a phone they got (direct)
>that went kaput and the hassel over sorting who owes who what.

Is it a fairly open and shut case, or is there some complications?
--
Cheers,

Waylon Kenning.

Waylon Kenning wrote:
> T'was the Sat, 10 Sep 2005 19:24:01 +1200 when I remembered "Southern
> Kiwi" <southern_kiwi@*spamsucks*hotmail.com> saying something like
> this:
>
>>> A friend of mine used to work there. What's the problem?
>>
>> Someone is in the throes of an email tiff over a phone they got
>> (direct) that went kaput and the hassel over sorting who owes who
>> what.
>
> Is it a fairly open and shut case, or is there some complications?

A tad complicated, brought phone, when it arrived it would power up (but
wasn't connected, or expected to be).
Took it to a Telecon dealer to connect, they said the phone was damaged
internally and they couldn't connect it, sent phone back to APT, APT offered
an exchange with a different phone, customer wanted the same model (it's a
woman thing) now they are debating the full/partial refund part of the deal,
delivery costs etc

--�
Cheers
Southern Kiwi
southern_kiwi@*spamsucks*hotmail.com
Word of wisdom from high in the mountains....you know...like a
Guru...but not as old....or mystic......or wise....or high...