"Dave - Dave.net.nz" <> wrote in message
news:...
> E. Scrooge wrote:
>> Emails are a **** poor form of communication compared to a direct phone
>> call.
>
> and here I was thinking that I've been using email for the last 4 years
> withough calling a call centre unless I absolutly needed to(they didn't
> have email).
When you were on the Helpdesk for Xtra the little phone in front of you was
the main part of the job. If managed to reply to a few emails out of the
hundreds of emails as well that Telecom get each day then well and good.
If I want action and answers then nothing beats the phone... apart from
face to face of course. If the person on the phone at the other end has any
questions or needs any info, it's taken care of right there and then.
People that email ihug seem to think they're the only customer that ihug
has, and haven't got a clue how many others are also trying to get there
emails answered.
If the 0800 number means a long wait, that's when I use the 0900 to then
bypass all the other idiots.
When it comes to businesses snail mail probably has a better chance of
getting through compared to hundreds of emails each day.
E. Scrooge