«

Aspiringpsychopath wrote:
> On Tue, 7 Dec 2004 22:33:36 +1300, "nick" <> wrote:
>
>> Newsman wrote:
>>> On Tue, 7 Dec 2004 21:59:59 +1300, "Max Burke"
>>> <> wrote:
>>>
>>>> At 05:20pm it was due to a power failure (that had happened 2 hours
>>>> earlier) at one of their telecom suppliers but would be fixed by
>>>> 05:30pm....
>>>>
>>>> At 07:16pm (according to a supervisor because the CSO didn't know
>>>> anything about the power failure or when it would be fixed) it was
>>>> due to a failure their power company and they had no idea when
>>>> service would be restored......
>>>>
>>>> Here we have a MAJOR Telco that doesn't even have backup power
>>>> supplies for their PRIMARY product they ask customers to pay
>>>> for!!!!!
>>>>
>>>> Complaint lodged about the POOR quality of service from the call
>>>> centre, their BROKEN voice menu system that is impossible to use,
>>>> cuts off announcements, telephone numbers and customers in mid
>>>> call, and puts you through to a service you didn't ask for and who
>>>> cant help, but would you like to sign up for our new telephone
>>>> service (even though I'm already using their telephone service)
>>>> and the inability of the company itself to ensure their customers
>>>> have an uninterrupted service....
>>>>
>>>> I have had to watch FTA TV all NIGHT!!!!!
>>>>
>>> Dearie me!
>>>
>>> Up The Valley, all is coming through loud, bright and clear.
>>
>> Its still dead as a dodo in Island Bay.
>> Max did better than me getting through to the useless bastards on
>> the phone
>>
>> A six + hour (and counting) outage is bloody pathetic, what sort of
>> half arse two bob outfit are these bloody Australians running ?
>>
>
>
>
> They do not supply the Power, blame that on the Gov.

Who said anything about power you stupid old git, its the cable thats not
working

nick said the following on 7/12/2004 10:54 p.m.:
> Collector»NZ wrote:
>
>>nick said the following on 7/12/2004 10:43 p.m.:
>>
>>>Aspiringpsychopath wrote:
>>>
>>>
>>>>On Tue, 7 Dec 2004 21:59:59 +1300, "Max Burke"
>>>><> wrote:
>>>>
>>>>
>>>>
>>>>>At 05:20pm it was due to a power failure (that had happened 2 hours
>>>>>earlier) at one of their telecom suppliers but would be fixed by
>>>>>05:30pm....
>>>>>
>>>>>At 07:16pm (according to a supervisor because the CSO didn't know
>>>>>anything about the power failure or when it would be fixed) it was
>>>>>due to a failure their power company and they had no idea when
>>>>>service would be restored......
>>>>>
>>>>>Here we have a MAJOR Telco that doesn't even have backup power
>>>>>supplies for their PRIMARY product they ask customers to pay
>>>>>for!!!!!
>>>>>
>>>>>Complaint lodged about the POOR quality of service from the call
>>>>>centre, their BROKEN voice menu system that is impossible to use,
>>>>>cuts off announcements, telephone numbers and customers in mid
>>>>>call, and puts you through to a service you didn't ask for and who
>>>>>cant help, but would you like to sign up for our new telephone
>>>>>service (even though I'm already using their telephone service)
>>>>>and the inability of the company itself to ensure their customers
>>>>>have an uninterrupted service....
>>>>>
>>>>>I have had to watch FTA TV all NIGHT!!!!!
>>>>
>>>>
>>>>
>>>>Gee what a Dick head you are, you just don't have a clue and slag
>>>>off a firm as well, well I hope the sue you..
>>>
>>>
>>>Its all true, they can't communicate with their customers and the
>>>bloody thing has been broken since four thirty this afternoon.
>>>Thats just absolutely bloody ridiculous mate.
>>>
>>>
>>
>>What is really ridiculous is your posting this to three groups without
>>creating a follow up to one group. It is just mindless drivel when you
>>do that since it becomes a collection of separated posts
>
>
> Blame the OP, I'm just responding
>
>
My humble nick
Yes i was aiming badly, sorry

--
>>Follow ups may be set to a single group when appropriate!
================================================== ====================
| Local 40.9000°S, 174.9830°E |
================================================== ====================
"I used to jog, but the ice kept bouncing out of my glass."
There's nothing like a girl with a plunging neckline to keep a man on
his toes.

Collector»NZ wrote:
> nick said the following on 7/12/2004 10:43 p.m.:
>> Aspiringpsychopath wrote:
>>
>>> On Tue, 7 Dec 2004 21:59:59 +1300, "Max Burke"
>>> <> wrote:
>>>
>>>
>>>> At 05:20pm it was due to a power failure (that had happened 2 hours
>>>> earlier) at one of their telecom suppliers but would be fixed by
>>>> 05:30pm....
>>>>
>>>> At 07:16pm (according to a supervisor because the CSO didn't know
>>>> anything about the power failure or when it would be fixed) it was
>>>> due to a failure their power company and they had no idea when
>>>> service would be restored......
>>>>
>>>> Here we have a MAJOR Telco that doesn't even have backup power
>>>> supplies for their PRIMARY product they ask customers to pay
>>>> for!!!!!
>>>>
>>>> Complaint lodged about the POOR quality of service from the call
>>>> centre, their BROKEN voice menu system that is impossible to use,
>>>> cuts off announcements, telephone numbers and customers in mid
>>>> call, and puts you through to a service you didn't ask for and who
>>>> cant help, but would you like to sign up for our new telephone
>>>> service (even though I'm already using their telephone service)
>>>> and the inability of the company itself to ensure their customers
>>>> have an uninterrupted service....
>>>>
>>>> I have had to watch FTA TV all NIGHT!!!!!
>>>
>>>
>>>
>>> Gee what a Dick head you are, you just don't have a clue and slag
>>> off a firm as well, well I hope the sue you..
>>
>>
>> Its all true, they can't communicate with their customers and the
>> bloody thing has been broken since four thirty this afternoon.
>> Thats just absolutely bloody ridiculous mate.
>>
>>
> What is really ridiculous is your posting this to three groups without
> creating a follow up to one group. It is just mindless drivel when you
> do that since it becomes a collection of separated posts

Blame the OP, I'm just responding

> nick wrote:
> Its still dead as a dodo in Island Bay.
> Max did better than me getting through to the useless bastards on the
> phone
> A six + hour (and counting) outage is bloody pathetic, what sort of
> half arse two bob outfit are these bloody Australians running ?

10:45pm and they still have no idea when service will be restored....

Call to head office tomorrow followed up by a letter about the Call staff
attitudes from the cso's right up to their supervisor.

--

Replace the obvious with paradise.net to email me
Found Images
http://homepages.paradise.net.nz/~mlvburke

On Tue, 7 Dec 2004 22:51:06 +1300, "nick" <> wrote:

>Aspiringpsychopath wrote:
>> On Tue, 7 Dec 2004 22:33:36 +1300, "nick" <> wrote:
>>
>>> Newsman wrote:
>>>> On Tue, 7 Dec 2004 21:59:59 +1300, "Max Burke"
>>>> <> wrote:
>>>>
>>>>> At 05:20pm it was due to a power failure (that had happened 2 hours
>>>>> earlier) at one of their telecom suppliers but would be fixed by
>>>>> 05:30pm....
>>>>>
>>>>> At 07:16pm (according to a supervisor because the CSO didn't know
>>>>> anything about the power failure or when it would be fixed) it was
>>>>> due to a failure their power company and they had no idea when
>>>>> service would be restored......
>>>>>
>>>>> Here we have a MAJOR Telco that doesn't even have backup power
>>>>> supplies for their PRIMARY product they ask customers to pay
>>>>> for!!!!!
>>>>>
>>>>> Complaint lodged about the POOR quality of service from the call
>>>>> centre, their BROKEN voice menu system that is impossible to use,
>>>>> cuts off announcements, telephone numbers and customers in mid
>>>>> call, and puts you through to a service you didn't ask for and who
>>>>> cant help, but would you like to sign up for our new telephone
>>>>> service (even though I'm already using their telephone service)
>>>>> and the inability of the company itself to ensure their customers
>>>>> have an uninterrupted service....
>>>>>
>>>>> I have had to watch FTA TV all NIGHT!!!!!
>>>>>
>>>> Dearie me!
>>>>
>>>> Up The Valley, all is coming through loud, bright and clear.
>>>
>>> Its still dead as a dodo in Island Bay.
>>> Max did better than me getting through to the useless bastards on
>>> the phone
>>>
>>> A six + hour (and counting) outage is bloody pathetic, what sort of
>>> half arse two bob outfit are these bloody Australians running ?
>>>
>>
>>
>>
>> They do not supply the Power, blame that on the Gov.
>
>Who said anything about power you stupid old git, its the cable thats not
>working
>



And what drives the Cable repeaters and street driver boxes..?

Collector»NZ wrote:

> My humble nick
> Yes i was aiming badly, sorry

Nah, I would have trimmed the groups if I noticed
I got through on the phone and the helpdesk says it won' t be fixed till the
morning.

The cable modem works great, but they have had long outages before and they
really appear to have no contingency plans when something breaks.
Its worth bearing in mind if you are considering using telstra cable

Aspiringpsychopath wrote:
> On Tue, 7 Dec 2004 22:51:06 +1300, "nick" <> wrote:
>
>> Aspiringpsychopath wrote:
>>> On Tue, 7 Dec 2004 22:33:36 +1300, "nick" <> wrote:
>>>
>>>> Newsman wrote:
>>>>> On Tue, 7 Dec 2004 21:59:59 +1300, "Max Burke"
>>>>> <> wrote:
>>>>>
>>>>>> At 05:20pm it was due to a power failure (that had happened 2
>>>>>> hours earlier) at one of their telecom suppliers but would be
>>>>>> fixed by 05:30pm....
>>>>>>
>>>>>> At 07:16pm (according to a supervisor because the CSO didn't know
>>>>>> anything about the power failure or when it would be fixed) it
>>>>>> was due to a failure their power company and they had no idea
>>>>>> when service would be restored......
>>>>>>
>>>>>> Here we have a MAJOR Telco that doesn't even have backup power
>>>>>> supplies for their PRIMARY product they ask customers to pay
>>>>>> for!!!!!
>>>>>>
>>>>>> Complaint lodged about the POOR quality of service from the call
>>>>>> centre, their BROKEN voice menu system that is impossible to use,
>>>>>> cuts off announcements, telephone numbers and customers in mid
>>>>>> call, and puts you through to a service you didn't ask for and
>>>>>> who cant help, but would you like to sign up for our new
>>>>>> telephone service (even though I'm already using their telephone
>>>>>> service) and the inability of the company itself to ensure their
>>>>>> customers have an uninterrupted service....
>>>>>>
>>>>>> I have had to watch FTA TV all NIGHT!!!!!
>>>>>>
>>>>> Dearie me!
>>>>>
>>>>> Up The Valley, all is coming through loud, bright and clear.
>>>>
>>>> Its still dead as a dodo in Island Bay.
>>>> Max did better than me getting through to the useless bastards on
>>>> the phone
>>>>
>>>> A six + hour (and counting) outage is bloody pathetic, what sort of
>>>> half arse two bob outfit are these bloody Australians running ?
>>>>
>>>
>>>
>>>
>>> They do not supply the Power, blame that on the Gov.
>>
>> Who said anything about power you stupid old git, its the cable
>> thats not working
>>
>
>
>
> And what drives the Cable repeaters and street driver boxes..?

Are you terminally bewildered for gods sake man.
The power is all on, its some other fault.

On Tue, 7 Dec 2004 23:32:01 +1300, "nick" <> wrote:

>Aspiringpsychopath wrote:
>> On Tue, 7 Dec 2004 22:51:06 +1300, "nick" <> wrote:

>> And what drives the Cable repeaters and street driver boxes..?
>
>Are you terminally bewildered for gods sake man.
>The power is all on, its some other fault.

The cable went down in Island Bay at 15:58:37 (or thereabouts) which
coincided with a major power disturbance (not a complete outage) which
caused at least one local business to have computers crash. The power
came right again fairly quickly but telstras cable didn't come up
again until 23:10:47 (or thereabouts).

--
Regards
Malcolm
Remove sharp objects to get a valid e-mail address

Max Burke wrote:
> At 05:20pm it was due to a power failure (that had happened 2 hours
> earlier)
> at one of their telecom suppliers but would be fixed by 05:30pm....
>
> At 07:16pm (according to a supervisor because the CSO didn't know anything
> about the power failure or when it would be fixed) it was due to a failure
> their power company and they had no idea when service would be
> restored......
>
> Here we have a MAJOR Telco that doesn't even have backup power supplies
> for
> their PRIMARY product they ask customers to pay for!!!!!
>
> Complaint lodged about the POOR quality of service from the call centre,
> their BROKEN voice menu system that is impossible to use, cuts off
> announcements, telephone numbers and customers in mid call, and puts you
> through to a service you didn't ask for and who cant help, but would you
> like to sign up for our new telephone service (even though I'm already
> using
> their telephone service) and the inability of the company itself to ensure
> their customers have an uninterrupted service....
>
> I have had to watch FTA TV all NIGHT!!!!!
>

Go outside, get a life outside the 4 walls.

One would think YOU would've had a back up life for such occasions.

Paul

Max Burke wrote:
> Here we have a MAJOR Telco that doesn't even have backup power supplies
> for
> their PRIMARY product they ask customers to pay for!!!!!

I could be wrong, but wouldn't their primary product be Telephone
service, or Internet?