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Bloody telecom...my jetsurf bill cycle changed over today so i was supposed
to be upgraded to fullspeed.

But, still on slow 256 Kbps...phoned them, waited for nearly 2 hours on
hold (2 calls)...then, they said there was a technical problem with the
upgrade so I would have to wait another month until the billcycle rolled
over again.

The CSR said it was impossible to increase my speed until the next billing
cycle - so they gave me this months jetsurf for free. But I didn't want it
free, i wanted the high speed - the CSR said there was no way to do this,
and the speed upgrades are like a lottery as to who gets them.

I told them this sounds like a dodgy system and they agreed. I tried to get
them to change my billcycle but they would not do that either.

Jed Meisterdude said the following on 14/11/2004 22:16:
> Bloody telecom...my jetsurf bill cycle changed over today so i was supposed
> to be upgraded to fullspeed.
>
> But, still on slow 256 Kbps...phoned them, waited for nearly 2 hours on
> hold (2 calls)...then, they said there was a technical problem with the
> upgrade so I would have to wait another month until the billcycle rolled
> over again.
>
> The CSR said it was impossible to increase my speed until the next billing
> cycle - so they gave me this months jetsurf for free. But I didn't want it
> free, i wanted the high speed - the CSR said there was no way to do this,
> and the speed upgrades are like a lottery as to who gets them.
>
> I told them this sounds like a dodgy system and they agreed. I tried to get
> them to change my billcycle but they would not do that either.
>
>
>
And people wonder why third party providers like Orcon have issues at
the moment and run rabid at the mouth about it.


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Collector»NZ wrote:
> Jed Meisterdude said the following on 14/11/2004 22:16:
>
>> Bloody telecom...my jetsurf bill cycle changed over today so i was
>> supposed to be upgraded to fullspeed.
>>
>> But, still on slow 256 Kbps...phoned them, waited for nearly 2 hours
>> on hold (2 calls)...then, they said there was a technical problem with
>> the upgrade so I would have to wait another month until the billcycle
>> rolled over again.
>>
>> The CSR said it was impossible to increase my speed until the next
>> billing cycle - so they gave me this months jetsurf for free. But I
>> didn't want it free, i wanted the high speed - the CSR said there was
>> no way to do this, and the speed upgrades are like a lottery as to who
>> gets them.
>>
>> I told them this sounds like a dodgy system and they agreed. I tried
>> to get them to change my billcycle but they would not do that either.
>>
>>
>>
> And people wonder why third party providers like Orcon have issues at
> the moment and run rabid at the mouth about it.
>
>
So how is it that Telecom are pretty much ignoring billing cycles when
"upgrading" people to UBS?

In some cases this must be costing people quite a significant amount, on
average about $15.00 I guess.