Bruce Simpson wrote:
> On Tue, 19 Oct 2004 09:53:50 +1300, will <> wrote:
>
>
>>i hope this is not a common practice as most busy people just don't
>>check every line on the receipt, and there's always an easy "opps, must
>>be the system error" excuse.
>
>
> I'm afraid that it's a very common practice on Telecom's part.
>
> When I signed up for DSL I installed the filters myself and they
> billed me for a full install -- I had to complain to get the charge
> reduced.
>
> What's more, they kept also charging me for my dial-up account even
> though I'd changed it to DSL -- that took two months to get sorted.
>
> In fact, I know of *nobody* who's not been mis-billed (either by
> accident or intentionally) by Telecom in respect to their DSL/internet
> services.
>
> I wonder how much they earn by virtue of the fact that many people
> simply pay the "amount due" figure without checking the intemised
> account?
>
> --
> Yes it's true, I really am crazy! Look what I'm doing now
> http://www.interestingprojects.com/jetspeed/
>
> you can contact me via http://aardvark.co.nz/contact/
When I left Telecom ADSL trial to go to Clear the month in advance for
phone & ADSL was never credited back to me, even though I had asked for
it. It took me three months to get a cheque, their excuse was "we
thought we'd leave it in your old account in case you ever wanted other
services off us". "We only write cheques once per month". etc etc.
In a word Assholes....
TelstraClear are as bad.
When I first took cable I also had TV and a phone as well, as a "special
package, I later cancelled the TV because it sucked. 9 months later they
back billed me for the TV bit because the special had finished and they
had "forgotten to put me back up to the normal rate", so my bill was
huge, even though I had cancelled the TV bit before the special had
finished, that resulted in a huge argument, with me also threatening the
bank to take my account elsewhere because they would not cancel the
direct debit (National Bank) to Clear because of the dispute. Clear
stated they were going to bill me and credit me back once it was sorted,
nuts to that. Then later I dropped my speed from 1 Meg to 512k as the
performance just was not upto it, sure enough the speed dropped but the
bill did not.
Then I let my dad use my old flat rate dialup Clear account to see if he
liked the Internet, when he did I got him his own and set my account
from the flat rate to per hour. I double checked this before the roll
over date to make sure it was set. And you guessed it Clear charged me
again at flat rate, so I complained, they tried to claim I was too late,
I told them I had done it on such and such a date and then checked some
days before the roll over by ringing thier helpdesk to confirm, which
thier helpdesk did....
The next month was a zero bill, great I thought sorted. 2 months later I
had a double bill because they had omitted to bill me from the month
before, all this while also billing my father...and of course they
wanted evidence in writing, kinda like the IRD without a bit of paper
they will not believe you....
So, I cannot really tell which is better......the NZ monopoly or the OZ
one......
regards
Thing
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