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Email puzzle

 
 
Wyn
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      10-03-2003
OS - XP, email client - OE 6.2

I am unable to contact my cousin in the UK because somewhere along the
line a letter is being stripped from his address.

The correct address is candm@ etc. Three attempts have resulted in the
email being bounced "Unknown user" with the address being shown as canm@
etc.

I have never had this problem before with this address - or with any
other address for that matter.

Anyone got any idea why this might happen?

Cheers,

Wyn

p.s. The address is correct in my address book.





 
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Peter
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      10-04-2003
this quote is from Wyn of Sat, 04 Oct 2003 08:48 :

> OS - XP, email client - OE 6.2
>
> I am unable to contact my cousin in the UK because somewhere along the
> line a letter is being stripped from his address.
>
> The correct address is candm@ etc. Three attempts have resulted in the
> email being bounced "Unknown user" with the address being shown as canm@
> etc.
>
> I have never had this problem before with this address - or with any
> other address for that matter.
>
> Anyone got any idea why this might happen?



1. which server is bouncing the email?
(you should be able to tell this from the return email, maybe it comes from
http://www.velocityreviews.com/forums/(E-Mail Removed) which would indicate that the mail server at
somewhere.com is having the trouble.)

2. have you tried from a web mail address, like yahoo.com or eudoramail.com
?

3. have you tried using delimters on the address, eg
<(E-Mail Removed)>
"(E-Mail Removed)"
'(E-Mail Removed)'


HTH

Peter

 
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KS
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      10-04-2003
Wyn wrote:
> OS - XP, email client - OE 6.2
>
> I am unable to contact my cousin in the UK because somewhere along the
> line a letter is being stripped from his address.


Sure you are doing @xxx.co.uk , not @xxx.com.uk ?

UK addresses are .co , not .com


 
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EAgle
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      10-04-2003

"Wyn" <(E-Mail Removed)> wrote in message
news:ITnfb.6040$(E-Mail Removed)...
> OS - XP, email client - OE 6.2
>
> I am unable to contact my cousin in the UK because somewhere along the
> line a letter is being stripped from his address.
>
> The correct address is candm@ etc. Three attempts have resulted in the
> email being bounced "Unknown user" with the address being shown as canm@
> etc.
>
> I have never had this problem before with this address - or with any
> other address for that matter.
>
> Anyone got any idea why this might happen?
>
> Cheers,
>
> Wyn
>
> p.s. The address is correct in my address book.
>


One possibility is that Outlook has created an entry in the address book
which has a name "candm@.." but with an address "canm@.." check this first..

EAgle


 
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Nicholas Sherlock
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      10-04-2003
Wyn wrote:
> OS - XP, email client - OE 6.2
>
> I am unable to contact my cousin in the UK because somewhere along the
> line a letter is being stripped from his address.
>
> The correct address is candm@ etc. Three attempts have resulted in the
> email being bounced "Unknown user" with the address being shown as
> canm@ etc.


Perhaps he has unwittingly set up an autoforward to canm@ etc?

Cheers,
Nicholas Sherlock


 
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PC
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      10-04-2003
Hi Wyn

Snip

> The correct address is candm@ etc. Three attempts have resulted in the
> email being bounced "Unknown user" with the address being shown as canm@
> etc.


Snip

Had one like that recently that turned out to be a combination of
"MailWasher" rules and it's bounce message that had an email address
entered incorrectly.

The problem in this case was the friend's email address had got onto his
'filtered' list and automatically generated a 'bounce' message. In setting
up his 'bounce' message however he had spelt the domain name wrong eg
(at)claer.net. instead of (at)clear.net.
In this case the misspelled domain name gave us a clue what was happening


Check if the addressee is in fact getting the email but perhaps is
deleted/diverted by an Anti spam program like 'MailWasher'
If so check out the possibility of your email address being on his filtered
list and generating a 'bounce' message.

Cheers
Paul


 
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Wyn
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      10-04-2003
Peter wrote:
> this quote is from Wyn of Sat, 04 Oct 2003 08:48 :
>
>> OS - XP, email client - OE 6.2
>>
>> I am unable to contact my cousin in the UK because somewhere along
>> the line a letter is being stripped from his address.
>>
>> The correct address is candm@ etc. Three attempts have resulted in
>> the email being bounced "Unknown user" with the address being shown
>> as canm@ etc.
>>
>> I have never had this problem before with this address - or with any
>> other address for that matter.
>>
>> Anyone got any idea why this might happen?

>
>
> 1. which server is bouncing the email?
> (you should be able to tell this from the return email, maybe it
> comes from (E-Mail Removed) which would indicate that the
> mail server at somewhere.com is having the trouble.)


The bounce comes from his mailserver, but (and I am no expert in reading
these headers) it goes through another UK server first, so presumably
the error could have occurred in either. A check of the header of the
email that I sent shows that it left here with the correct address.

> 2. have you tried from a web mail address, like yahoo.com or
> eudoramail.com ?


No.

> 3. have you tried using delimters on the address, eg
> <(E-Mail Removed)>
> "(E-Mail Removed)"
> '(E-Mail Removed)'


No I haven't. I'll try again and type in the address manually with a
delimiter, but I don't really expect any different result.

Next question: How do I let him know that there's something wrong???

Cheers,

Wyn

>
> Peter




 
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Wyn
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      10-04-2003
KS wrote:
> Wyn wrote:
>> OS - XP, email client - OE 6.2
>>
>> I am unable to contact my cousin in the UK because somewhere along
>> the line a letter is being stripped from his address.

>
> Sure you are doing @xxx.co.uk , not @xxx.com.uk ?
>
> UK addresses are .co , not .com


No. The error is in the username and the bounce was from his ISP.

Wyn



 
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Wyn
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      10-04-2003
Nicholas Sherlock wrote:
> Wyn wrote:
>> OS - XP, email client - OE 6.2
>>
>> I am unable to contact my cousin in the UK because somewhere along
>> the line a letter is being stripped from his address.
>>
>> The correct address is candm@ etc. Three attempts have resulted in
>> the email being bounced "Unknown user" with the address being shown
>> as canm@ etc.

>
> Perhaps he has unwittingly set up an autoforward to canm@ etc?


Unlikely. He's been in France for the last three weeks.

Cheers,

Wyn


 
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Wyn
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Posts: n/a
 
      10-04-2003
PC wrote:
> Hi Wyn
>
> Snip
>
>> The correct address is candm@ etc. Three attempts have resulted in
>> the email being bounced "Unknown user" with the address being shown
>> as canm@ etc.

>
> Snip
>
> Had one like that recently that turned out to be a combination of
> "MailWasher" rules and it's bounce message that had an email address
> entered incorrectly.
>
> The problem in this case was the friend's email address had got onto
> his 'filtered' list and automatically generated a 'bounce' message.
> In setting up his 'bounce' message however he had spelt the domain
> name wrong eg (at)claer.net. instead of (at)clear.net.
> In this case the misspelled domain name gave us a clue what was
> happening
>
>
> Check if the addressee is in fact getting the email but perhaps is
> deleted/diverted by an Anti spam program like 'MailWasher'
> If so check out the possibility of your email address being on his
> filtered list and generating a 'bounce' message.


Well that is a possibility, but how do I tell him to check that?? -
other than an internationsl call.

Cheers,

Wyn


 
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