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Telecom DSL re-connection fees!!(long story)

 
 
tim
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      10-01-2003
duh i was talking about the filter on your line at the exchange not on your
jack!

of course u need to put the filter on your jack. spliter/filter kit = ten
bucks.

jesus christ...

"bt" <> wrote in message
news:...
> On Tue, 30 Sep 2003 21:04:29 +1200, "tim" <tim->
> wrote:
>
> >> Yes, you are:

> >
> >no

>
> Yes.
>
> >> 2. Telecom only has to type a few commands into their computer at the
> >> exchange. E.g. I doubt anyone with a soldering iron or screw driver is
> >> involved.

> >
> >exactly, assuming of course that the filter is already on your line at

the
> >exchange, hell you don't even need to talk to Telecom if that is the

case,
> >you just deal with your ISP.

>
> It goes on your phone jack inside your house.
>
> You should only be charged if you need hand holding.
>
> It's not as if Telecom runs 'adsl' at a loss....
>
> >But if your line has not had a filter installed then it reasonable to

expect
> >the customer to pay at least some of that cost...

>
> The customer can go into Dick Smiths or order a couple of filters from
> Telecon. They can then plug them into the wall themselves.
>
> If they cannot manage that I suggest they need a bed in a Hospice.
>
>
> Brendan (Avatar)
>
> --
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>
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http://www.computerman.orcon.net.nz/WaterCooling1.html
>
> Email: corum.usenet@myrealbox (dot com). No Timewasters. No UCE.
> My comments are IMHO, IIRC, FYI, and Copyright.



 
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Tim
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      10-01-2003
Richard Malcolm-Smith <> wrote in
news:bldstp$551$:
<snip>
> The cable has to be de-patched from the exchange, moved over to one
> side of the dslam equipment, another cable put back between the
> exchange and the dslam to carry the dialtone phone service, the line
> has to be tested and the job signed off, sure, if they have several to
> do at the same exchange at once then the $100 is prob a bit over the
> top, but im sure there are cases where there costs are greater then
> the $99 they charge you.


When we had our line first set up for DSL they would not go and do it when
we asked, but instead waited until the next time a tech was going to the
exchange (about 3-4 weeks away). A side effect of this was that we just
slipped into a free install period so got the install for free.
Later on, when getting the line reconnected after the summer holidays
(student flat) they charged us the $99 even though no tech visit was
involved (they did it immediately).

--
Tim
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bt
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      10-01-2003
On Wed, 01 Oct 2003 18:43:09 +1200, Richard Malcolm-Smith
<> wrote:

>> Which cases are those ?

>
>Alarm system,


I wonder if this is easily avoided by hard wireing a normal filter in
BEFORE the alarm system, Instead of the expense of a Splitter
installation.

Additionally, if a splitter IS needed, the expense of this is in
ADDITION to the $99 fee.

>long way from the exchange,


As long as the line is capable of ADSL at all, I do not see your
point.

If the line is not capable - e.g. too far from the exchange - Telecom
do not charge you for the attempt. You do not need to pay the $99.

I have not heard of a Splitter fixing this problem.

Additionally, I understand that at 128kbit only, adsl is good for
around 10 kilometers.

>old 3 wire jackpoints installed in the house, 3 wire phones.


Had that 'problem' - it was no problem. Merely a matter of selecting a
filter that does 3 wire systems. IIRC, I got one from Dick Smiths for
about $30 2 years ago.

I did not need Telecom engineers at any point. I was well able to plug
the filter in myself.

BTW, the filter also works on two wire systems.

>> And I think 'a lot of cases' is very much wrong. A 'small minority' I
>> might accept, but not 'a lot'.

>
>Sounds like heaps to me. Other cases will largly work but have to drop the speed
>when the line is in use because the balancing is up the creek with the old 3
>wire system and most plug in filters only filtering one of the 2 legs, means
>that the ringer is sometimes not filtered.


Seems like Telecom is keeping the 3 wire filters 'secret'.

Great little scam.

>> I think most people could just install a filer on their phone jack for
>> the telephones. Sure, it cost about $30 to buy one, but it's a one off
>> cost.

>
>Per phone, and the sky box.


Well, if you are THAT hard up (and I was), you take your filter apart
and wire it in line where your phone line comes into the house. One
line goes to all the phones in the house; the other goes to your adsl
modem.

Fairly simple, but it might require people to get an engineer in,
granted.

But we are only talking about a strange group of people who can:

1. Afford a monitored alarm system.

2. But cannot afford a few $30 filters.

3. Are moving house.

>Alarms wired to capture the phoneline will not be
>able to be filtered simply by plugging in.


Well, that may be so. I'd like to know WHY though. Has anyone actually
tried it ?

And does this justify $99 to the rest of us ? Why not just charge
those people who are moving AND require a splitter to be put in ?

The rest of us - the majority surely - can just buy a couple of
filters.

>> But it's all acedemic: Telecom charge the $100 because they know they
>> have stifled any competition.

>
>Someone has to make the request for the contracter, they have to do some work at
>the exchange. Try to get any cabling contractor to go onsite somewhere for $100
>and do similar work.


The charges of the contractors are not in debate.

The need for the contractor EVERY time is.

>>>The line has to be re-jumpered to go thru the dslam equipment, this involves
>>>some work at the exchange.

>>
>> Sounds like they could computerise that.
>>
>> I assumed they did - I guess I overestimated Telecom's desire to
>> modernise.

>
>The cable has to be de-patched from the exchange, moved over to one side of the
>dslam equipment, another cable put back between the exchange and the dslam to
>carry the dialtone phone service, the line has to be tested and the job signed
>off, sure, if they have several to do at the same exchange at once then the $100
>is prob a bit over the top, but im sure there are cases where there costs are
>greater then the $99 they charge you.


Seems like a 3rd world system...

>How can you computerise the relocation of cables?


Is that a trick question ?

You use transistors. Like integrated circuits do.

E.g. you hook it up to a computer. The computer manages a bank of
electronic switches, switching things in and out as appropriate.

They used to do it with relays. Nowdays you get millions on a single
bit of silicon the size of your fingernail.

I think the tasks regularly performed by a $5 electronic calculator
chip dwarf the complexity of a archaic switch board arragement like
you describe...

>What I think is more interesting is that they can provision a 128k circuit
>nationwide for $30 to one set of customers, but to another set of customers to
>get essentially the same thing costs several times that.


Exactly. It's not as if their excuses are valid, or even superficially
valid.

They're not even attempting to make up GOOD excuses now days... Soon
it'll be 'we're doubling the rate we charge you because, well, it's
Wednesday."...


Brendan (Avatar)

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bt
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      10-01-2003
On Wed, 1 Oct 2003 21:39:08 +1200, "tim" <tim->
wrote:

>duh i was talking about the filter on your line at the exchange not on your
>jack!


Calm down. Anyone would think I put my hand down your pants...

There is no 'filter' for adsl at the exchange. There is a set of
machines and lines. They route your line through one or the other
depending on if you have adsl on or not. Reportedly.

Apparently they need some monkey to physically move the lines, which
seems pretty daft and 3rd world to me. I'd have thought they'd have
computerised it by now - should be possible using even relays - a
1950's era technology...

Let alone VLSI technologies...

Can you imagine the workforce needed to manage this in a large city
like New York, if THEY did it the telecom way over there ?

>of course u need to put the filter on your jack. spliter/filter kit = ten
>bucks.


Where ?

$30 where ever I have looked.

And, reportedly, a filter is NOT a splitter. A splitter comes from
telecom and costs some $70. And this is in additon to your $99.

>jesus christ...


You need a nice little lie down or something ?


Brendan (Avatar)

--
ø¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸ ¸,ø¤º°`°º¤ø,¸

Check out my cool Water Cooling Project! http://www.computerman.orcon.net.nz/WaterCooling1.html

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My comments are IMHO, IIRC, FYI, and Copyright.
 
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T.N.O.
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      10-01-2003
"bt" wrote
> Apparently they need some monkey to physically move the lines, which
> seems pretty daft and 3rd world to me. I'd have thought they'd have
> computerised it by now - should be possible using even relays - a
> 1950's era technology...


you think that that is backwards... to disconnect your power they still send
someone out to pull your poll fuse... how dumb is that.


 
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Ian McDonald
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      10-02-2003
"T.N.O." <> wrote in message news:<3f7b5787$>...
> "bt" wrote
> > Apparently they need some monkey to physically move the lines, which
> > seems pretty daft and 3rd world to me. I'd have thought they'd have
> > computerised it by now - should be possible using even relays - a
> > 1950's era technology...

>
> you think that that is backwards... to disconnect your power they still send
> someone out to pull your poll fuse... how dumb is that.

--------
There is a simple reason for that one:
- to prevent people turning the power back on if remotely
disconnected/done at meter box.

Might be dumb but much more effective.
 
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T.N.O.
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      10-02-2003
"Ian McDonald" wrote
> > you think that that is backwards... to disconnect your power they still

send
> > someone out to pull your poll fuse... how dumb is that.


> There is a simple reason for that one:
> - to prevent people turning the power back on if remotely
> disconnected/done at meter box.
> Might be dumb but much more effective.


But what say I have a spare poll fuse(I know my folks do)... than I can just
chuck it in(at a guess)



 
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Mainlander
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      10-02-2003
In article <>, says...
> "Ian McDonald" wrote
> > > you think that that is backwards... to disconnect your power they still

> send
> > > someone out to pull your poll fuse... how dumb is that.

>
> > There is a simple reason for that one:
> > - to prevent people turning the power back on if remotely
> > disconnected/done at meter box.
> > Might be dumb but much more effective.

>
> But what say I have a spare poll fuse(I know my folks do)... than I can just
> chuck it in(at a guess)


Then the power company's next step is to disconnect the wires going into
the fuse.
 
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T.N.O.
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      10-02-2003
"Mainlander" wrote
> > But what say I have a spare poll fuse(I know my folks do)... than I can

just
> > chuck it in(at a guess)


> Then the power company's next step is to disconnect the wires going into
> the fuse.


But if it were done electronically, there would be no way(apart from
breaking into the computer system) to turn it back on.


 
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Mainlander
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      10-02-2003
In article <>, says...
> "Mainlander" wrote
> > > But what say I have a spare poll fuse(I know my folks do)... than I can

> just
> > > chuck it in(at a guess)

>
> > Then the power company's next step is to disconnect the wires going into
> > the fuse.

>
> But if it were done electronically, there would be no way(apart from
> breaking into the computer system) to turn it back on.


The power company infrastructure is nothing like the telephone company
infrastructure. They don't have separate wires for your installation all
the way back to the substation. Your individual wires start at the pole.
 
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