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Re: clearnet's spam filters

 
 
Keith
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      09-09-2003
In article <3f5d6586$(E-Mail Removed)>, http://www.velocityreviews.com/forums/(E-Mail Removed) says...
> Surely they need to fine tune it. What software works well without it?
> Two messages that were expected haven't arrived, mind you, the list of spam
> a mile long has been reduced by about 90%.


Joy

You do realise that you can view the spam that has been filtered? Go to
webmail.clear.net.nz and log on and then click on the Spam folder. You
may find your missing messages there.
 
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Uncle StoatWarbler
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      09-09-2003
On Tue, 09 Sep 2003 19:33:01 +1200, Keith wrote:

>
> You do realise that you can view the spam that has been filtered? Go to
> webmail.clear.net.nz and log on and then click on the Spam folder. You
> may find your missing messages there.


Right up to when disk quota is filled and _all_ your mail starts bouncing...



--
There are 2 sorts of email opt-in lists:
1: Those which can demonstrate the provenance of every subscription request.
2: Fraud

 
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Malcolm Moore
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      09-09-2003
On Tue, 09 Sep 2003 19:07:38 +0000, "Uncle StoatWarbler"
<(E-Mail Removed)> wrote:

>On Tue, 09 Sep 2003 19:33:01 +1200, Keith wrote:
>
>>
>> You do realise that you can view the spam that has been filtered? Go to
>> webmail.clear.net.nz and log on and then click on the Spam folder. You
>> may find your missing messages there.

>
>Right up to when disk quota is filled and _all_ your mail starts bouncing...


Is the spam and inbox counted as one quota?

While we're commenting on the performance of Paradise's spam
filtering, last week a yahoo groups list I receive got into an endless
loop when another recipient set their "I am out of the office" auto
response. I saw none of them in my in box, Paradise had decided all
600 messages were spam. It was a right pain going through the spam box
on their incredibly slow webmail in case there were legitimate
messages as well.

Regards
Malcolm.
 
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Olof Olsson
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      09-09-2003
On Wed, 10 Sep 2003 10:06:50 +1200, Malcolm Moore
<(E-Mail Removed)> wrote:

>On Tue, 09 Sep 2003 19:07:38 +0000, "Uncle StoatWarbler"
><(E-Mail Removed)> wrote:
>
>>On Tue, 09 Sep 2003 19:33:01 +1200, Keith wrote:
>>
>>>
>>> You do realise that you can view the spam that has been filtered? Go to
>>> webmail.clear.net.nz and log on and then click on the Spam folder. You
>>> may find your missing messages there.

>>
>>Right up to when disk quota is filled and _all_ your mail starts bouncing...

>
>Is the spam and inbox counted as one quota?
>


Yes it is. The Spam folder is part of the mailbox quota. Please note
though, that we "age" the messages in the Spam folder and delete
messages that are older than 30 days. (You can of course delete
messages in the Spam folder at any time if you want to.)

--Olof

Olof Olsson <(E-Mail Removed)>
There is a difference between knowing the
path and walking the path -- Morpheus
 
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Olof Olsson
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      09-09-2003
On Wed, 10 Sep 2003 01:04:00 +0000, "Uncle StoatWarbler"
<(E-Mail Removed)> wrote:

>On Wed, 10 Sep 2003 10:42:34 +1200, Olof Olsson wrote:
>
>>>Is the spam and inbox counted as one quota?
>>>
>>>

>> Yes it is. The Spam folder is part of the mailbox quota. Please note
>> though, that we "age" the messages in the Spam folder and delete
>> messages that are older than 30 days. (You can of course delete messages
>> in the Spam folder at any time if you want to.)

>
>I get somewhere between 200 and 800 pieces of spam PER DAY.
>
>You can imagine what my quota would do.



This is obviously a learning exercise for us as well. We will be
reviewing and tuning the quota policy as required. Feedback more than
welcome!

--Olof

Olof Olsson <(E-Mail Removed)>
There is a difference between knowing the
path and walking the path -- Morpheus
 
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Olson Johnson
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Posts: n/a
 
      09-09-2003
On Wed, 10 Sep 2003 11:03:09 +1200, Olof Olsson wrote:

> On Wed, 10 Sep 2003 01:04:00 +0000, "Uncle StoatWarbler"
> <(E-Mail Removed)> wrote:
>
>>On Wed, 10 Sep 2003 10:42:34 +1200, Olof Olsson wrote:
>>
>>>>Is the spam and inbox counted as one quota?
>>>>
>>>>
>>> Yes it is. The Spam folder is part of the mailbox quota. Please note
>>> though, that we "age" the messages in the Spam folder and delete
>>> messages that are older than 30 days. (You can of course delete messages
>>> in the Spam folder at any time if you want to.)

>>
>>I get somewhere between 200 and 800 pieces of spam PER DAY.
>>
>>You can imagine what my quota would do.

>
>
> This is obviously a learning exercise for us as well. We will be
> reviewing and tuning the quota policy as required. Feedback more than
> welcome!
>


Apply common sense.

You should turn it off until you have developed the interface for your
customers to turn it on or off themselves and deal with their own spam without
using the webmail interface.
The webmail interface is slow to use and a really ugly design.
You should offer a plain vanilla white alternative in the preferences.
 
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Malcolm Moore
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Posts: n/a
 
      09-09-2003
On Wed, 10 Sep 2003 10:42:34 +1200, Olof Olsson
<(E-Mail Removed)> wrote:

>On Wed, 10 Sep 2003 10:06:50 +1200, Malcolm Moore
><(E-Mail Removed)> wrote:


>>Is the spam and inbox counted as one quota?
>>

>
>Yes it is. The Spam folder is part of the mailbox quota. Please note
>though, that we "age" the messages in the Spam folder and delete
>messages that are older than 30 days. (You can of course delete
>messages in the Spam folder at any time if you want to.)
>
> --Olof

Can you remind me how big is the quota for an ordinary 250 Hrs
customer? The current Terms and Conditions doesn't seem to mention
it.

By the way, thank you for contributing to these discussions. It always
amazes me how organisations involved in allowing people to communicate
very often clam up and don't themselves communicate. eg
http://www.paradise.net.nz/detect/fr...main/motd.html
hasn't been updated for nearly a year. Surely if it was current it
would take some load off the help desk.

Regards
Malcolm.
 
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Col^
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Posts: n/a
 
      09-10-2003
On Wed, 10 Sep 2003 11:03:09 +1200, Olof Olsson
<(E-Mail Removed)> wrote:

>On Wed, 10 Sep 2003 01:04:00 +0000, "Uncle StoatWarbler"
><(E-Mail Removed)> wrote:
>
>>On Wed, 10 Sep 2003 10:42:34 +1200, Olof Olsson wrote:
>>
>>>>Is the spam and inbox counted as one quota?
>>>>
>>>>
>>> Yes it is. The Spam folder is part of the mailbox quota. Please note
>>> though, that we "age" the messages in the Spam folder and delete
>>> messages that are older than 30 days. (You can of course delete messages
>>> in the Spam folder at any time if you want to.)

>>
>>I get somewhere between 200 and 800 pieces of spam PER DAY.
>>
>>You can imagine what my quota would do.

>
>
>This is obviously a learning exercise for us as well. We will be
>reviewing and tuning the quota policy as required. Feedback more than
>welcome!
>
> --Olof
>

SO can we ring Paradise/ Clear and order them to take the bloody spam filter
off or not . ?

--

Col

Col's law.
Thinly sliced cabbage..
 
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Olof Olsson
Guest
Posts: n/a
 
      09-10-2003
On Wed, 10 Sep 2003 11:36:43 +1200, Malcolm Moore
<(E-Mail Removed)> wrote:

>>Yes it is. The Spam folder is part of the mailbox quota. Please note
>>though, that we "age" the messages in the Spam folder and delete
>>messages that are older than 30 days. (You can of course delete
>>messages in the Spam folder at any time if you want to.)
>>
>> --Olof

>Can you remind me how big is the quota for an ordinary 250 Hrs
>customer? The current Terms and Conditions doesn't seem to mention
>it.
>


The standard mailbox quota for _all_ clear.net users is 15M. The
customer can then increase the disk allocation. But you will have to
pay for it. As outlined before the mailbox quotas are "automatically"
enforced.

For paradise.net, the mailbox quota is 1M, but is not automatically
enforced.

>By the way, thank you for contributing to these discussions. It always
>amazes me how organisations involved in allowing people to communicate
>very often clam up and don't themselves communicate. eg
>http://www.paradise.net.nz/detect/fr...main/motd.html
>hasn't been updated for nearly a year. Surely if it was current it
>would take some load off the help desk.
>


No worries, and thanks! Life in "largish" orgnisations is strange
sometimes

--Olof

Olof Olsson <(E-Mail Removed)>
There is a difference between knowing the
path and walking the path -- Morpheus

 
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Olof Olsson
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Posts: n/a
 
      09-10-2003
On Wed, 10 Sep 2003 11:32:07 +1200, Olson Johnson <(E-Mail Removed)> wrote:


>>
>> This is obviously a learning exercise for us as well. We will be
>> reviewing and tuning the quota policy as required. Feedback more than
>> welcome!
>>

>
>Apply common sense.
>


We try!

>You should turn it off until you have developed the interface for your
>customers to turn it on or off themselves and deal with their own spam without
>using the webmail interface.


You can via IMAP. There is no "easy" way to provide access to a folder
if you exclude webmail and IMAP. If you got any great ideas though, we
are happy to consider them!

>The webmail interface is slow to use and a really ugly design.
>You should offer a plain vanilla white alternative in the preferences.


We like the design! I think it is pretty plain as it is. Unlikely I
think that we would offer an alternate webmail interface.

Cheers,

--Olof

Olof Olsson <(E-Mail Removed)>
There is a difference between knowing the
path and walking the path -- Morpheus

 
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