"soylentgreen" <> wrote in message
news:sdK1j.118486$ o.uk...
> Cheers for the advice but its a nightmare finding this on the virgin site,
> if you can find can you send me a link. Thanks
It appears it is now called "help", but I found it in 20 seconds, why did
you finsd it so tricky?
Scroll down and the phone helpline has now "introduced a small charge"
But to left is a help section with a glossary, and further down is a free
download for a the Cable broadband troubleshooter
http://www.virginmedia.com/help/