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Unknown Device in Device Manager - Microsoft ACPI-Compliant System

 
 
=?Utf-8?B?VElDYXJzb24=?=
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Posts: n/a
 
      09-21-2007
Hello all,

I have just built a new computer using an ASUS P5N-E SLI motherboard, Intel
Q6600 CPU, 4GB G.skill RAM, (2) ASUS 7300GT video cards, 3 hard disk drives
on a COMBOX driver swapper controller (This allows me to choose which drive
to boot from). On drive (1) I have installed Windows 2003 Server and have it
configured as a workstation (Perfect install and all devices recognized). On
drive (2) I have installed Windows XP Professional x64 (Problems here). On
Drive (3) I have installed Windows Vista x64 (Perfect install and all devices
recognized).

My problem is with the intstallation on drive (2 - Windows XP Pro x64),
everything installed and working with no problems, with the exception of 4
Unknown device lines in Device Manager. When viewing devices by connection
these 4 lines are listed under Microsoft ACPI-Compliant System.

In the properties for these drivers the details tab Device Instance Id shows
the values "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_0",
"ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_1",
"ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_2" and
"ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_4" for each unknown device.
The Compatible Ids show value: ACPI\Processor.

When I boot into my Windows 2003 OS the driver details for the devices point
to "C:\Windows\System32\drivers\intelppm.sys" as the proper driver. When in
my Windows XP x64 OS I have the Unknown device question marks. There is also
no registry entry for
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\intelppm]. The Windows
2003 install on drive 1 has a registry entry for this key.

All drivers have been downloaded and installed from the ASUS website and as
stated above, everything seems to be working properly. I just want to clear
up the Unknown device question marks. I think that the Q6600 processor
driver is not being detected properly during the initial setup or after I
load xp x64 SP2.

I have re-loaded the Windows XP Pro x64 OS three times. I have been on the
phone with Microsoft, ASUS and Intel with no help from either of these
sources and have searched the internet for 2 days for solutions and/or a
driver to solve this problem. I have not installed any other software other
than the OS.

Two questions:
(1) Does Windows XP Pro x64 support quad core processors?
(2) What harm will it be or what problems may occur going forward if I just
disable these devices and move on?.

I have tried all that I know and have searched forums, newsgroups, etc. with
no success. Please help. I wanted to install/test both OSes as Windows XP
Professional 32-bit does not recognize my 4GB of RAM.

Thanks much in advance.
 
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John Adams
Guest
Posts: n/a
 
      09-21-2007
Although you've probably already tried this, make sure you have the latest
Intel chipset drivers. That usually picks up several unknown devices. I
don't know if XP 64 supports quad-core processors or not.


"TICarson" <> wrote in message
news:F810A39B-9194-4373-A748-...
> Hello all,
>
> I have just built a new computer using an ASUS P5N-E SLI motherboard,
> Intel
> Q6600 CPU, 4GB G.skill RAM, (2) ASUS 7300GT video cards, 3 hard disk
> drives
> on a COMBOX driver swapper controller (This allows me to choose which
> drive
> to boot from). On drive (1) I have installed Windows 2003 Server and have
> it
> configured as a workstation (Perfect install and all devices recognized).
> On
> drive (2) I have installed Windows XP Professional x64 (Problems here).
> On
> Drive (3) I have installed Windows Vista x64 (Perfect install and all
> devices
> recognized).
>
> My problem is with the intstallation on drive (2 - Windows XP Pro x64),
> everything installed and working with no problems, with the exception of 4
> Unknown device lines in Device Manager. When viewing devices by
> connection
> these 4 lines are listed under Microsoft ACPI-Compliant System.
>
> In the properties for these drivers the details tab Device Instance Id
> shows
> the values "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_0",
> "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_1",
> "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_2" and
> "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_4" for each unknown device.
> The Compatible Ids show value: ACPI\Processor.
>
> When I boot into my Windows 2003 OS the driver details for the devices
> point
> to "C:\Windows\System32\drivers\intelppm.sys" as the proper driver. When
> in
> my Windows XP x64 OS I have the Unknown device question marks. There is
> also
> no registry entry for
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\intelppm]. The
> Windows
> 2003 install on drive 1 has a registry entry for this key.
>
> All drivers have been downloaded and installed from the ASUS website and
> as
> stated above, everything seems to be working properly. I just want to
> clear
> up the Unknown device question marks. I think that the Q6600 processor
> driver is not being detected properly during the initial setup or after I
> load xp x64 SP2.
>
> I have re-loaded the Windows XP Pro x64 OS three times. I have been on
> the
> phone with Microsoft, ASUS and Intel with no help from either of these
> sources and have searched the internet for 2 days for solutions and/or a
> driver to solve this problem. I have not installed any other software
> other
> than the OS.
>
> Two questions:
> (1) Does Windows XP Pro x64 support quad core processors?
> (2) What harm will it be or what problems may occur going forward if I
> just
> disable these devices and move on?.
>
> I have tried all that I know and have searched forums, newsgroups, etc.
> with
> no success. Please help. I wanted to install/test both OSes as Windows
> XP
> Professional 32-bit does not recognize my 4GB of RAM.
>
> Thanks much in advance.


 
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Tony Sperling
Guest
Posts: n/a
 
      09-21-2007
It should support two sockets and don't give a hoot what's inside!


Tony. . .


"John Adams" <> wrote in message
news:uvJBKr%23%...
> Although you've probably already tried this, make sure you have the latest
> Intel chipset drivers. That usually picks up several unknown devices. I
> don't know if XP 64 supports quad-core processors or not.
>
>
> "TICarson" <> wrote in message
> news:F810A39B-9194-4373-A748-...
> > Hello all,
> >
> > I have just built a new computer using an ASUS P5N-E SLI motherboard,
> > Intel
> > Q6600 CPU, 4GB G.skill RAM, (2) ASUS 7300GT video cards, 3 hard disk
> > drives
> > on a COMBOX driver swapper controller (This allows me to choose which
> > drive
> > to boot from). On drive (1) I have installed Windows 2003 Server and

have
> > it
> > configured as a workstation (Perfect install and all devices

recognized).
> > On
> > drive (2) I have installed Windows XP Professional x64 (Problems here).
> > On
> > Drive (3) I have installed Windows Vista x64 (Perfect install and all
> > devices
> > recognized).
> >
> > My problem is with the intstallation on drive (2 - Windows XP Pro x64),
> > everything installed and working with no problems, with the exception of

4
> > Unknown device lines in Device Manager. When viewing devices by
> > connection
> > these 4 lines are listed under Microsoft ACPI-Compliant System.
> >
> > In the properties for these drivers the details tab Device Instance Id
> > shows
> > the values "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_0",
> > "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_1",
> > "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_2" and
> > "ACPI\GENUINEINTEL_-_EM64T_FAMILY_6_MODEL_15\_4" for each unknown

device.
> > The Compatible Ids show value: ACPI\Processor.
> >
> > When I boot into my Windows 2003 OS the driver details for the devices
> > point
> > to "C:\Windows\System32\drivers\intelppm.sys" as the proper driver.

When
> > in
> > my Windows XP x64 OS I have the Unknown device question marks. There is
> > also
> > no registry entry for
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\intelppm]. The
> > Windows
> > 2003 install on drive 1 has a registry entry for this key.
> >
> > All drivers have been downloaded and installed from the ASUS website and
> > as
> > stated above, everything seems to be working properly. I just want to
> > clear
> > up the Unknown device question marks. I think that the Q6600 processor
> > driver is not being detected properly during the initial setup or after

I
> > load xp x64 SP2.
> >
> > I have re-loaded the Windows XP Pro x64 OS three times. I have been on
> > the
> > phone with Microsoft, ASUS and Intel with no help from either of these
> > sources and have searched the internet for 2 days for solutions and/or a
> > driver to solve this problem. I have not installed any other software
> > other
> > than the OS.
> >
> > Two questions:
> > (1) Does Windows XP Pro x64 support quad core processors?
> > (2) What harm will it be or what problems may occur going forward if I
> > just
> > disable these devices and move on?.
> >
> > I have tried all that I know and have searched forums, newsgroups, etc.
> > with
> > no success. Please help. I wanted to install/test both OSes as Windows
> > XP
> > Professional 32-bit does not recognize my 4GB of RAM.
> >
> > Thanks much in advance.

>



 
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Terabass
Guest
Posts: n/a
 
      11-27-2007

I got the exact same setup and exact same problem.

Got X64 w 4 gb Ram Q6600 .. same **** shows up.
Also my sound card does not work SoundMAX sound card doesnt work , so i
got a Creative Professoinal EMu 1212 sound card, and it does also not
show up under device manager. Now I am left with 2 unknown devices, one
named X221WL980B0293910 and other just saying unknown device.

Please let me know if you got a fix.

I got a ASUS GFX card too.


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