«

Hi Folks,

Hoping that someone here could please help.

I am trying to help a friend setup a home network. They connect to the
internet via a Belkin ADSL Modem which has a single ethernet port at
the back. I suppose you could call it a Single port router.

They got given a D-Link 4 port router with wifi (DI-524 from memory),
and this now sits between the PC (WinXP SP2) and the the Belkin ADSL
modem. They also have a laptop which connects via the wifi (Vista).

The internet appears to work intermittently, it will go for varying
lengths of time before you start to receive page cannot be displayed.

I have done the most basic of diagnosing when the connection went
down:

1. Could ping the D-Link on 192.168.0.1
2. Could ping the Belkin on 10.1.1.1
3. Could not ping a website, using the dns name or the IP (so it would
appear not to be a DNS issuse)
4. IPCONFIG showed the PC having a IP assigned

Pictorially, the wired PC setup looks like:

<PC>----<D-Link router/wifi>----<Belkin>----<Internet>

I think (will have to confirm this) that when the internet stops
working, I can plug the Belkin directly into the PC and it will work
again, so it appears to be some sort of issue between the Belkin and
the D-Link?

What other testing can I do?

Thanks in advance,

-Al

You need to login to the ADSL modem and set it's operational mode
to "Bridging". Then use the Router to select PPPOE and provide the
master account Username/Password of your ISP to login. As it stands
now you're using a double NAT (Network Address Translation) setup.

<> wrote in message
news: ups.com...
> Hi Folks,
>
> Hoping that someone here could please help.
>
> I am trying to help a friend setup a home network. They connect to the
> internet via a Belkin ADSL Modem which has a single ethernet port at
> the back. I suppose you could call it a Single port router.
>
> They got given a D-Link 4 port router with wifi (DI-524 from memory),
> and this now sits between the PC (WinXP SP2) and the the Belkin ADSL
> modem. They also have a laptop which connects via the wifi (Vista).
>
> The internet appears to work intermittently, it will go for varying
> lengths of time before you start to receive page cannot be displayed.
>
> I have done the most basic of diagnosing when the connection went
> down:
>
> 1. Could ping the D-Link on 192.168.0.1
> 2. Could ping the Belkin on 10.1.1.1
> 3. Could not ping a website, using the dns name or the IP (so it would
> appear not to be a DNS issuse)
> 4. IPCONFIG showed the PC having a IP assigned
>
> Pictorially, the wired PC setup looks like:
>
> <PC>----<D-Link router/wifi>----<Belkin>----<Internet>
>
> I think (will have to confirm this) that when the internet stops
> working, I can plug the Belkin directly into the PC and it will work
> again, so it appears to be some sort of issue between the Belkin and
> the D-Link?
>
> What other testing can I do?
>
> Thanks in advance,
>
> -Al
>

On Sun, 16 Sep 2007 13:02:32 -0700, wrote:

x-post cut to 24HSHD from

comp.protocols.tcp-ip,alt.internet.wireless,24hoursupport.helpdesk,mi crosoft.public.windowsxp.general

This is not a comp.protocols.tcp-ip issue, that ng is for the
discussion of TCP/IP protocol if you browsed the ng you would know that.
TCP/IP is working anyway.

Not really a wireless issue either, you can't get connected with the
modem and router, leave wireless out of it for now.

Nor XP, either, and nothing fits 24hsd just fine.

>Hi Folks,
>
>Hoping that someone here could please help.
>
>I am trying to help a friend setup a home network. They connect to the
>internet via a Belkin ADSL Modem which has a single ethernet port at
>the back. I suppose you could call it a Single port router.

How so, assuming it's a router?

It's possible to have an ADSL modem connected to a router or both built
in to 1 box. You didn't specify the model.

>They got given a D-Link 4 port router with wifi (DI-524 from memory),

Okay that's a router.

So you don't have this setup then

Belkin modem (single port router) connected to the DI-524 router?

Spot the 2 router issue.

>and this now sits between the PC (WinXP SP2) and the the Belkin ADSL
>modem. They also have a laptop which connects via the wifi (Vista).

Test setup Belkin ADSL modem + 1 PC only.

>The internet appears to work intermittently, it will go for varying

What part of it?

When it's working do a few traceroutes, to a couple of the IP devices
like web or ftp or mail server.


>lengths of time before you start to receive page cannot be displayed.

When you get a vrowser issue, repeat the same test and compare.

The internet is faulty or the web browser which may or may not use a
proxy server that's used?

What about mail , usenet, ftp?

>I have done the most basic of diagnosing when the connection went
>down:

No, most basic is minimum kit ADSL modem + 1PC.

>1. Could ping the D-Link on 192.168.0.1
>2. Could ping the Belkin on 10.1.1.1

Assuming 10.1.1.1 is the ISP side of the Belkin, and 192.168.0.1 is the
inside IP of the D-Link.

Traceroute to the next hop, i.e. the ISP 1st device not someting on the
internet, since it's broken.


>3. Could not ping a website, using the dns name or the IP (so it would
>appear not to be a DNS issuse)

Unless it's pointing to a server that can't be reached.

>4. IPCONFIG showed the PC having a IP assigned

Why forget to mention the PC IP? It will be 192.168.0.2 possibly.

The rest of

ipconfig /all

output affects step 3.

The DNS server in ipconfig /all on the PC where it isn't working may be
in the 10 or 192.168 range, this may be a clue it's being assigned okay.

It will tell you which device the query to isn't responding, just in
case.

>Pictorially, the wired PC setup looks like:
>
><PC>----<D-Link router/wifi>----<Belkin>----<Internet>
>
>I think (will have to confirm this) that when the internet stops
>working, I can plug the Belkin directly into the PC and it will work

Connect to the belkin settings page and note all the ISP settings.

>again, so it appears to be some sort of issue between the Belkin and

So you waited until the end to mention this

>the D-Link?
>
>What other testing can I do?
>
>Thanks in advance,

Checking it's not 2 routers.

Recording the settings when it's working and compare to those when it's
not working.

Me

wrote:
> Hi Folks,
>
> Hoping that someone here could please help.
>
> I am trying to help a friend setup a home network. They connect to the
> internet via a Belkin ADSL Modem which has a single ethernet port at
> the back. I suppose you could call it a Single port router.
>
> They got given a D-Link 4 port router with wifi (DI-524 from memory),
> and this now sits between the PC (WinXP SP2) and the the Belkin ADSL
> modem. They also have a laptop which connects via the wifi (Vista).
>
> The internet appears to work intermittently, it will go for varying
> lengths of time before you start to receive page cannot be displayed.
>
> I have done the most basic of diagnosing when the connection went
> down:
>
> 1. Could ping the D-Link on 192.168.0.1
> 2. Could ping the Belkin on 10.1.1.1
> 3. Could not ping a website, using the dns name or the IP (so it would
> appear not to be a DNS issuse)
> 4. IPCONFIG showed the PC having a IP assigned
>
> Pictorially, the wired PC setup looks like:
>
> <PC>----<D-Link router/wifi>----<Belkin>----<Internet>
>
> I think (will have to confirm this) that when the internet stops
> working, I can plug the Belkin directly into the PC and it will work
> again, so it appears to be some sort of issue between the Belkin and
> the D-Link?
>
> What other testing can I do?
>
> Thanks in advance,
>
> -Al

Open Device Manager, open the properties on your ethernet card, click
the Power tab, and deselect "Allow the computer to turn off this device
to save power". If it's a USB port rather than an ethernet or NIC, make
the same change to all the USB ports.

--
Joe =o)

R. McCarty wrote:
> You need to login to the ADSL modem and set it's operational mode
> to "Bridging". Then use the Router to select PPPOE and provide the
> master account Username/Password of your ISP to login. As it stands
> now you're using a double NAT (Network Address Translation) setup.

We use PPPoATM in NZ - does that matter?

Okay,

I have a lot more information.

1. The Belkin is a F5D5730au
2. When I was with the two computers this afternoon, it was not
working on either computer, so I unplugged the Belkin from the Dlink
and connected straight to the PC - it then worked on the PC.
3. After reconnecting the PC --> Dlink --> Belkin both computers had
internet access....
4. Some screen (sorry about the res) at :
BELKIN
http://img241.imageshack.us/img241/8...lkinpg1sl8.jpg
http://img101.imageshack.us/img101/6...kinpg21wq3.jpg
http://img205.imageshack.us/img205/8...kinpg22ax2.jpg
http://img241.imageshack.us/img241/7...kinpg31ib7.jpg
http://img241.imageshack.us/my.php?i...kinpg41tz6.jpg
http://img205.imageshack.us/my.php?i...kinpg51dj7.jpg

D-Link
http://img101.imageshack.us/my.php?i...linkpg1ss6.jpg
http://img241.imageshack.us/my.php?i...dhcplanns2.jpg


Logs from D-Link below - hope this helps?


*********** Printout of D-Link System Logs ****************
-------------------------------------------------
System Logs
-------------------------------------------------
Fri Sep 14 17:59:50 2007 Associated: 00-19-7E-98-62-E1 st=0
Fri Sep 14 17:59:54 2007 DOD:triggered internally
Fri Sep 14 17:59:54 2007 DHCP:discover(zeeman)
Fri Sep 14 17:59:54 2007 DHCPffer(10.1.1.1)
Fri Sep 14 17:59:54 2007 DHCP:request(10.1.1.2)
Fri Sep 14 17:59:54 2007
DHCP:ack(DOL=4294967295,T1=2147483647,T2=375809638 4)
Fri Sep 14 18:17:13 2007 Connection is broken
Fri Sep 14 18:17:13 2007 DHCP:release
Fri Sep 14 18:17:15 2007 DOD:192.168.0.187 query DNS for
teredo.ipv6.microsoft.com
Fri Sep 14 18:17:15 2007 DHCP:discover(zeeman)
Fri Sep 14 18:17:19 2007 DHCP:discover(zeeman)
Fri Sep 14 18:17:27 2007 DHCP:discover(zeeman)
Fri Sep 14 18:17:43 2007 DHCP:discover(zeeman)
Fri Sep 14 18:20:38 2007 DOD:192.168.0.187 query DNS for
dns.msftncsi.com
Fri Sep 14 18:20:38 2007 DHCP:discover(zeeman)
Fri Sep 14 18:20:42 2007 DHCP:discover(zeeman)
Fri Sep 14 18:20:44 2007 DHCPffer(10.1.1.1)
Fri Sep 14 18:20:44 2007 DHCP:request(10.1.1.2)
Fri Sep 14 18:20:46 2007
DHCP:ack(DOL=4294967295,T1=2147483647,T2=375809638 4)
Fri Sep 14 18:20:53 2007 Syn time: Fri Sep 14 18:20:57 2007
Fri Sep 14 18:36:08 2007 Disassociated: 00-19-7E-98-62-E1
Fri Sep 14 22:36:19 2007 Associated: 00-19-7E-98-62-E1 st=0
Fri Sep 14 22:38:41 2007 Disassociated: 00-19-7E-98-62-E1
Sat Sep 15 09:51:13 2007 Associated: 00-19-7E-98-62-E1 st=0
Sat Sep 15 10:27:32 2007 Disassociated: 00-19-7E-98-62-E1
Sun Sep 16 19:15:30 2007 Associated: 00-19-7E-98-62-E1 st=0
Sun Sep 16 23:01:09 2007 Disassociated: 00-19-7E-98-62-E1
Mon Sep 17 17:20:01 2007 Associated: 00-19-7E-98-62-E1 st=0
Mon Sep 17 17:24:29 2007 Connection is broken
Mon Sep 17 17:24:29 2007 DHCP:release
Mon Sep 17 17:24:46 2007 DOD:192.168.0.187 query DNS for
teredo.ipv6.microsoft.com
Mon Sep 17 17:24:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:24:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:24:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:25:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:25:46 2007 DOD:triggered internally
Mon Sep 17 17:25:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:25:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:25:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:26:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:26:46 2007 DOD:triggered internally
Mon Sep 17 17:26:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:26:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:26:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:27:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:27:46 2007 DOD:triggered internally
Mon Sep 17 17:27:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:27:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:27:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:28:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:28:46 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:28:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:28:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:28:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:29:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:29:46 2007 DOD:triggered internally
Mon Sep 17 17:29:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:29:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:29:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:30:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:30:46 2007 DOD:triggered internally
Mon Sep 17 17:30:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:30:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:30:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:31:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:31:46 2007 DOD:triggered internally
Mon Sep 17 17:31:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:31:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:31:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:32:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:32:46 2007 DOD:triggered internally
Mon Sep 17 17:32:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:32:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:32:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:33:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:33:46 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:33:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:33:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:33:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:34:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:34:46 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:34:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:34:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:34:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:35:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:35:46 2007 DOD:triggered internally
Mon Sep 17 17:35:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:35:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:35:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:36:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:36:46 2007 DOD:triggered internally
Mon Sep 17 17:36:46 2007 DHCP:discover(zeeman)
Mon Sep 17 17:36:50 2007 DHCP:discover(zeeman)
Mon Sep 17 17:36:58 2007 DHCP:discover(zeeman)
Mon Sep 17 17:37:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:41:13 2007 DOD:192.168.0.187 query DNS for www.symantec.com
Mon Sep 17 17:41:13 2007 DHCP:discover(zeeman)
Mon Sep 17 17:41:17 2007 DHCP:discover(zeeman)
Mon Sep 17 17:41:25 2007 DHCP:discover(zeeman)
Mon Sep 17 17:41:41 2007 DHCP:discover(zeeman)
Mon Sep 17 17:42:14 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:42:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:42:18 2007 DHCP:discover(zeeman)
Mon Sep 17 17:42:26 2007 DHCP:discover(zeeman)
Mon Sep 17 17:42:42 2007 DHCP:discover(zeeman)
Mon Sep 17 17:43:14 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:43:14 2007 DHCP:discover(zeeman)
Mon Sep 17 17:43:18 2007 DHCP:discover(zeeman)
Mon Sep 17 17:43:26 2007 DHCP:discover(zeeman)
Mon Sep 17 17:43:42 2007 DHCP:discover(zeeman)
Mon Sep 17 17:44:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:44:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:44:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:44:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:44:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:45:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:45:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:45:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:45:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:45:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:46:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:46:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:46:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:46:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:46:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:47:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:47:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:47:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:47:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:47:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:48:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:48:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:48:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:48:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:48:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:49:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:49:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:49:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:49:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:49:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:50:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:50:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:50:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:50:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:50:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:51:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:51:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:51:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:51:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:51:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:52:15 2007 DOD:192.168.0.187 query DNS for wpad
Mon Sep 17 17:52:15 2007 DHCP:discover(zeeman)
Mon Sep 17 17:52:19 2007 DHCP:discover(zeeman)
Mon Sep 17 17:52:27 2007 DHCP:discover(zeeman)
Mon Sep 17 17:52:43 2007 DHCP:discover(zeeman)
Mon Sep 17 17:53:00 2007 Disassociated: 00-19-7E-98-62-E1
Mon Sep 17 18:06:45 2007 DOD:192.168.0.146 query DNS for www.microsoft.com
Mon Sep 17 18:06:45 2007 DHCP:discover(zeeman)
Mon Sep 17 18:06:45 2007 DHCPffer(10.1.1.1)
Mon Sep 17 18:06:45 2007 DHCP:request(10.1.1.2)
Mon Sep 17 18:06:45 2007
DHCP:ack(DOL=4294967295,T1=2147483647,T2=375809638 4)
Mon Sep 17 18:06:46 2007 Syn time: Mon Sep 17 18:06:46 2007
Mon Sep 17 18:07:00 2007 Associated: 00-19-7E-98-62-E1 st=0

Oh and autoreconnect on the WAN page of the Dlink was disabled, so I
enabled it.

-Al

On Sep 17, 7:32 pm, BigAl...@gmail.com wrote:
> Oh and autoreconnect on the WAN page of the Dlink was disabled, so I
> enabled it.
>
> -Al

The internet connection was lost again tonight.

I tried a tracert and got a reply from 192.168.0.1 and 10.1.1.1 but
nothing after that....

-Al

wrote:
> On Sep 17, 7:32 pm, BigAl...@gmail.com wrote:
>> Oh and autoreconnect on the WAN page of the Dlink was disabled, so I
>> enabled it.
>>
>> -Al
>
> The internet connection was lost again tonight.
>
> I tried a tracert and got a reply from 192.168.0.1 and 10.1.1.1 but
> nothing after that....
>
> -Al

Just out of curiosity, what happens if you unplug/replug the wap (not the
cable/dsl modem)? I used to have that at my old house (something wierd about
the power), and got one of those lamp timers to turn it off/backon at odd
hours of the day