My sisters labtop using windows vista IE 7 cannot access one website,
www.axiacollege.com. The problem occurred earlier today, and I cannot
seem to figure out what is causing it. It was able to access this
morning on the same network its on now. And I can access the site on
my computer.
I have downloaded and ran several spyware/malware fixes and none have
come up with anything.
I downloaded and saved a log from hijackthis that i'll post now as
well:
Logfile of HijackThis v1.99.1
Scan saved at 9:20:40 PM, on 5/13/2007
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\McAfee\MSK\mskagent.exe
C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Common Files\AOL\1172099954\ee\aolsoftware.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
c:\program files\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Holly\AppData\Local\Temp\Temp3_hijackthis .zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL
=
http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer
\Main,Default_Search_URL
=
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant
=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch
=
R0 - HKCU\Software\Microsoft\Internet Explorer
\Toolbar,LinksFolderName
=
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-
B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX
\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:
\Program Files\SiteAdvisor\6066\SiteAdv.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:
\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:
\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O3 - Toolbar: McAfee SiteAdvisor -
{0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor
\6066\SiteAdv.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE
\CLIStart.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP
\SynTPEnh.exe
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD
\TOSCDSPD.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat
7.0\Reader
\AdobeUpdateManager.exe AcRdB7_0_9
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files
\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
- C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-
AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote -
{2670000A-7350-4f3c-8081-5663EE0C6C49} - C:
\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote -
{2670000A-7350-4f3c-8081-5663EE0C6C49} - C:
\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263}
-
C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) -
http://www.my-etrust.com/Extern/Road...n/pestscan.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games -
Installer) -
http://cdn2.zone.msn.com/binFramewor...o.cab56649.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:
\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879}
-
C:\Program Files\SiteAdvisor\6066\SiteAdv.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) -
Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:
\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. -
C:
\Windows\system32\Ati2evxx.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:
\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:
\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver
\11\Intel 32\IDriverT.exe
O23 - Service: lxbc_device - - C:\Windows\system32\lxbccoms.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program
Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. -
C:
\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:
\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:
\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:
\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. -
C:
\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:
\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee,
Inc.
- c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. -
C:
\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:
\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) -
McAfee,
Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:
\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc.
- C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown
owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) -
Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program Files
\SiteAdvisor\6066\SAService.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate
\swupdtmr.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA
Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation -
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead
Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD
\ULCDRSvr.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101
(WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player
\wmpnetwk.exe (file missing)
Does anyone have a possible solution, im racking my brain with this.
I
cannot access the site in firefox either and cannot ping the site as
well. Besides spyware/malware removal tools i have only tried the
netsh winsock reset command. Any help would be appreciated.
Thank you.
Chris
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