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Have a problem with a monitor bought a few months ago (Samsung
SyncMaster 940MW). The problem found to be related to the power board
within.

My question is regarding the warranty. I am not able to return it to
the seller. But have the warranty card. The monitor has a three Year
manufacturer warranty.

Will Samsung accept the repair with the original receipt and an
incomplete warranty card (Card not completed by the seller)??

If so does anyone know the service time for such a repair from
Samsung?

Many many thanks for any help.
Kind Regards,

Dave wrote:

> Have a problem with a monitor bought a few months ago (Samsung
> SyncMaster 940MW). The problem found to be related to the power board
> within.
>
> My question is regarding the warranty. I am not able to return it to
> the seller. But have the warranty card. The monitor has a three Year
> manufacturer warranty.
>
> Will Samsung accept the repair with the original receipt and an
> incomplete warranty card (Card not completed by the seller)??
>
> If so does anyone know the service time for such a repair from
> Samsung?
>
> Many many thanks for any help.
> Kind Regards,
>

Why not call Samsung and get the answers directly.

"Dave" <> wrote in
news: ups.com:

> Have a problem with a monitor bought a few months ago
> (Samsung SyncMaster 940MW). The problem found to be related
> to the power board within.
>
> My question is regarding the warranty. I am not able to
> return it to the seller. But have the warranty card. The
> monitor has a three Year manufacturer warranty.
>
> Will Samsung accept the repair with the original receipt
> and an incomplete warranty card (Card not completed by the
> seller)??
>
> If so does anyone know the service time for such a repair
> from Samsung?
>
> Many many thanks for any help.
> Kind Regards,
>

The main reason for the existence of warranty cards is not
unlike spamming.

I believe these days all US states - and most civilized
countries - only require proof of purchase (ie your receipt) to
honor a warranty.

If that is NOT the case, I would be EXTREMELY surprised if the
place where you bought it refused to complete the warranty card
if you present the purchase ticket and explain the problem. I
would try that first just to avoid any hassles. Don't call, GO,
and ask for the manager right away. Don't explain why and don't
waste your time with regular staff - they are just not
authorized to make decisions of any kind.

--
Disagreements and the usual insults expected and welcomed.

On 4 Apr 2007 23:22:07 -0700, "Dave" <> wrote:

>Have a problem with a monitor bought a few months ago (Samsung
>SyncMaster 940MW). The problem found to be related to the power board
>within.
>
>My question is regarding the warranty. I am not able to return it to
>the seller. But have the warranty card. The monitor has a three Year
>manufacturer warranty.
>
>Will Samsung accept the repair with the original receipt and an
>incomplete warranty card (Card not completed by the seller)??
>
>If so does anyone know the service time for such a repair from
>Samsung?
>
>Many many thanks for any help.
>Kind Regards,

Which country do you live in? An idea would be helpful.

On Apr 5, 9:03 am, thanatoid <wait...@the.exit.invalid> wrote:
> "Dave" <s.f.osw...@gmail.com> wrote innews: roups.com:
>
>
>
>
>
> > Have a problem with a monitor bought a few months ago
> > (Samsung SyncMaster 940MW). The problem found to be related
> > to the power board within.
>
> > My question is regarding the warranty. I am not able to
> > return it to the seller. But have the warranty card. The
> > monitor has a three Year manufacturer warranty.
>
> > Will Samsung accept the repair with the original receipt
> > and an incomplete warranty card (Card not completed by the
> > seller)??
>
> > If so does anyone know the service time for such a repair
> > from Samsung?
>
> > Many many thanks for any help.
> > Kind Regards,
>
> The main reason for the existence of warranty cards is not
> unlike spamming.
>
> I believe these days all US states - and most civilized
> countries - only require proof of purchase (ie your receipt) to
> honor a warranty.
>
> If that is NOT the case, I would be EXTREMELY surprised if the
> place where you bought it refused to complete the warranty card
> if you present the purchase ticket and explain the problem. I
> would try that first just to avoid any hassles. Don't call, GO,
> and ask for the manager right away. Don't explain why and don't
> waste your time with regular staff - they are just not
> authorized to make decisions of any kind.
>
> --
> Disagreements and the usual insults expected and welcomed.- Hide quoted text -
>
> - Show quoted text -

Wow,... hey thank you for your informativew post. Thank you very much.
I will now try gettin gthis sorted.

Thank you very much.

"Dave" <> wrote in
news: oups.com:

> Wow,... hey thank you for your informativew post. Thank you
> very much. I will now try gettin gthis sorted.
>
> Thank you very much.

My pleasure and good luck.


--
Disagreements and the usual insults expected and welcomed.

"Dave" <> wrote in message
news: ups.com...
> Have a problem with a monitor bought a few months ago (Samsung
> SyncMaster 940MW). The problem found to be related to the power board
> within.
>
> My question is regarding the warranty. I am not able to return it to
> the seller. But have the warranty card. The monitor has a three Year
> manufacturer warranty.
>
> Will Samsung accept the repair with the original receipt and an
> incomplete warranty card (Card not completed by the seller)??
>
> If so does anyone know the service time for such a repair from
> Samsung?


If in the USA (well, if the point of purchase was in the USA) then you
never need to register a product to get warranty support for it.
Registration is you volunteering to provide statistics to the vendor and
possibly providing them with an update to their spamming list or one
that they sell. Registration does not affect warranty coverage. You
only need proof of purchase.

I toss all registration cards. It isn't required. Doesn't matter what
the vendor says. They aren't allowed to violate law despite saying
otherwise. Put the receipt with the manual or just tape it inside
(providing putting it inside doesn't void the warranty - and monitors
aren't made to be taken apart by consumers).

Since you will still need an authorized RMA number from Samsung before
they will accept it, why aren't you calling them?

Have you checked the sticker shock for the cost of mailing the monitor
to their repair center? Most shippers won't let you ship using the same
box that the vendor used to ship it to someone else (i.e., not enough
protection) because you're likely to want to insure it whereas they
don't because they account for some damage or theft (you only have one
while they produce many).

Asking for turn around time for repairs is pointless. No one knows what
is wrong with your monitor to know exactly how much effort is needed to
repair it and if Samsung has the parts already available or has to wait
for them. You might ask them if they have an exchange policy. I've
done this with several monitor makers. They charge your credit card and
ship you a new monitor. You get the new monitor and use the packaging
to send back your old one, and sometimes they even include return
shipping (but don't count on it). When they get back the old one, they
issue a credit back on your card. This eliminate you having to get the
packaging plus you can continue using the old monitor, if possible,
until the new one arrives and start using the new one immediately so you
aren't down at all except for the time to swap them. You won't know
until you ask them if they have an exchange program for warranty
service.

"Dave" <> wrote in message
news: ups.com...
> Have a problem with a monitor bought a few months ago (Samsung
> SyncMaster 940MW). The problem found to be related to the power board
> within.
>
> My question is regarding the warranty. I am not able to return it to
> the seller. But have the warranty card. The monitor has a three Year
> manufacturer warranty.
>
> Will Samsung accept the repair with the original receipt and an
> incomplete warranty card (Card not completed by the seller)??
>
> If so does anyone know the service time for such a repair from
> Samsung?
>



Generally. all that's needed is a proof of purchase.
Though, in theory you could *force* the place of purchase to honor the
warranty,
they's only send it back to the mfg...so to save time you might as well go
direct...and get an RMA number
from the mfg.
You should be able to to so from their website



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