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LifeCam vx-3000 Installation issues

 
 
=?Utf-8?B?Qm9i?=
Guest
Posts: n/a
 
      09-30-2006
When I try to install the drivers for the camera (microsoft vx-3000), I get
several 'file not found' errors.
It is sold as x64 ready, and thought it would be, as it is a Microsoft
product. How wrong I was.
Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to name
a few. In all I think there was about 15 files it couldn't find.
At the moment it is sitting on a shelf with my Logitech webcam that also
doesn't work on x64.
 
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Cari \(MS-MVP\)
Guest
Posts: n/a
 
      10-01-2006
It says x64? Where? I only see Home, Pro, MCE and Tablet at:
http://www.microsoft.com/hardware/di...emRequirements
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> When I try to install the drivers for the camera (microsoft vx-3000), I
> get
> several 'file not found' errors.
> It is sold as x64 ready, and thought it would be, as it is a Microsoft
> product. How wrong I was.
> Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
> name
> a few. In all I think there was about 15 files it couldn't find.
> At the moment it is sitting on a shelf with my Logitech webcam that also
> doesn't work on x64.



 
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=?Utf-8?B?Qm9i?=
Guest
Posts: n/a
 
      10-01-2006
I guess your website is too big to search. Here's a link:
http://download.microsoft.com/downlo...4%20vx-3000%22
Sorry if I took a piece of an official microsft technical document
seriously. It seems you didn't mean it.
"Cari (MS-MVP)" wrote:

> It says x64? Where? I only see Home, Pro, MCE and Tablet at:
> http://www.microsoft.com/hardware/di...emRequirements
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Bob" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > When I try to install the drivers for the camera (microsoft vx-3000), I
> > get
> > several 'file not found' errors.
> > It is sold as x64 ready, and thought it would be, as it is a Microsoft
> > product. How wrong I was.
> > Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
> > name
> > a few. In all I think there was about 15 files it couldn't find.
> > At the moment it is sitting on a shelf with my Logitech webcam that also
> > doesn't work on x64.

>
>
>

 
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Jane C
Guest
Posts: n/a
 
      10-01-2006
Bob, I see what you mean. The tech sheet specifically mentions XP Pro x64
as being supported, yet the download page only has a generic Windows XP
download. Is there a readme or similar inside the zip file at all?

--
Jane, not plain 64 bit enabled
Batteries not included. Braincell on vacation
"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I guess your website is too big to search. Here's a link:
> http://download.microsoft.com/downlo...4%20vx-3000%22
> Sorry if I took a piece of an official microsft technical document
> seriously. It seems you didn't mean it.
> "Cari (MS-MVP)" wrote:
>
>> It says x64? Where? I only see Home, Pro, MCE and Tablet at:
>> http://www.microsoft.com/hardware/di...emRequirements
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Bob" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > When I try to install the drivers for the camera (microsoft vx-3000), I
>> > get
>> > several 'file not found' errors.
>> > It is sold as x64 ready, and thought it would be, as it is a Microsoft
>> > product. How wrong I was.
>> > Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
>> > name
>> > a few. In all I think there was about 15 files it couldn't find.
>> > At the moment it is sitting on a shelf with my Logitech webcam that
>> > also
>> > doesn't work on x64.

>>
>>
>>


 
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Charlie Russel - MVP
Guest
Posts: n/a
 
      10-01-2006
Just to be clear - Cari is not a MS employee, nor is anyone else who is an
MVP. We are unpaid volunteers who are here solely to help other users like
ourselves. The MVP award is simply a recognition of the level of our
community involvement and sharing of expertise over the previous year.

--
Charlie.
http://msmvps.com/xperts64


"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I guess your website is too big to search. Here's a link:
> http://download.microsoft.com/downlo...4%20vx-3000%22
> Sorry if I took a piece of an official microsft technical document
> seriously. It seems you didn't mean it.
> "Cari (MS-MVP)" wrote:
>
>> It says x64? Where? I only see Home, Pro, MCE and Tablet at:
>> http://www.microsoft.com/hardware/di...emRequirements
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Bob" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > When I try to install the drivers for the camera (microsoft vx-3000), I
>> > get
>> > several 'file not found' errors.
>> > It is sold as x64 ready, and thought it would be, as it is a Microsoft
>> > product. How wrong I was.
>> > Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
>> > name
>> > a few. In all I think there was about 15 files it couldn't find.
>> > At the moment it is sitting on a shelf with my Logitech webcam that
>> > also
>> > doesn't work on x64.

>>
>>
>>


 
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Darrell Gorter[MSFT]
Guest
Posts: n/a
 
      10-01-2006
Hello Bob,
Those files all ship with the OS, not with the Lifecam driver package. The
files listed are contained inside the driver.cab that is installed by
default on the x64 system.
Looking at the Lifecam Driver package, it does contain the x64 drivers and
installation package.
I suspect that there is an issue with your installation of Windows X64
rather than the Lifecam install package.
I don't show anyone else reporting this type of issue installing the
Vx-3000 drivers on an X64 installation.
You driver.cab may not be present, is at the wrong location, or the
permissions may be incorrect.
The drvindex file or layout.inf file may not be present or may be corrupted
or the permission may be incorrect
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
<Thread-Topic: LifeCam vx-3000 Installation issues
<thread-index: Acbk4PKwAPvmYh3QR7K/jkDE364Lmg==
<X-WBNR-Posting-Host: 84.13.155.67
<From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
<Subject: LifeCam vx-3000 Installation issues
<Date: Sat, 30 Sep 2006 15:37:02 -0700
<Lines: 8
<Message-ID: <(E-Mail Removed)>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
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<NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
<X-Tomcat-NG: microsoft.public.windows.64bit.general
<
<When I try to install the drivers for the camera (microsoft vx-3000), I
get
<several 'file not found' errors.
<It is sold as x64 ready, and thought it would be, as it is a Microsoft
<product. How wrong I was.
<Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
name
<a few. In all I think there was about 15 files it couldn't find.
<At the moment it is sitting on a shelf with my Logitech webcam that also
<doesn't work on x64.
<

 
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=?Utf-8?B?Qm9i?=
Guest
Posts: n/a
 
      10-01-2006
Darrell Gorter, Thanks I didn't understand why, as there is a AMD64 drivers
folder on the disc. How would I repair windows? Is it just reinstall it over
the top?
Cheers

""Darrell Gorter[MSFT]"" wrote:

> Hello Bob,
> Those files all ship with the OS, not with the Lifecam driver package. The
> files listed are contained inside the driver.cab that is installed by
> default on the x64 system.
> Looking at the Lifecam Driver package, it does contain the x64 drivers and
> installation package.
> I suspect that there is an issue with your installation of Windows X64
> rather than the Lifecam install package.
> I don't show anyone else reporting this type of issue installing the
> Vx-3000 drivers on an X64 installation.
> You driver.cab may not be present, is at the wrong location, or the
> permissions may be incorrect.
> The drvindex file or layout.inf file may not be present or may be corrupted
> or the permission may be incorrect
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> <Thread-Topic: LifeCam vx-3000 Installation issues
> <thread-index: Acbk4PKwAPvmYh3QR7K/jkDE364Lmg==
> <X-WBNR-Posting-Host: 84.13.155.67
> <From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
> <Subject: LifeCam vx-3000 Installation issues
> <Date: Sat, 30 Sep 2006 15:37:02 -0700
> <Lines: 8
> <Message-ID: <(E-Mail Removed)>
> <MIME-Version: 1.0
> <Content-Type: text/plain;
> < charset="Utf-8"
> <Content-Transfer-Encoding: 7bit
> <X-Newsreader: Microsoft CDO for Windows 2000
> <Content-Class: urn:content-classes:message
> <Importance: normal
> <Priority: normal
> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
> <Newsgroups: microsoft.public.windows.64bit.general
> <Path: TK2MSFTNGXA01.phx.gbl
> <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:40732
> <NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
> <X-Tomcat-NG: microsoft.public.windows.64bit.general
> <
> <When I try to install the drivers for the camera (microsoft vx-3000), I
> get
> <several 'file not found' errors.
> <It is sold as x64 ready, and thought it would be, as it is a Microsoft
> <product. How wrong I was.
> <Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
> name
> <a few. In all I think there was about 15 files it couldn't find.
> <At the moment it is sitting on a shelf with my Logitech webcam that also
> <doesn't work on x64.
> <
>
>

 
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Charlie Russel - MVP
Guest
Posts: n/a
 
      10-01-2006
Easiest way is to do a Repair Install. (Google "Repair Install XP" - first
hit is an excellent MVP maintained site )

--
Charlie.
http://msmvps.com/xperts64


"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Darrell Gorter, Thanks I didn't understand why, as there is a AMD64
> drivers
> folder on the disc. How would I repair windows? Is it just reinstall it
> over
> the top?
> Cheers
>
> ""Darrell Gorter[MSFT]"" wrote:
>
>> Hello Bob,
>> Those files all ship with the OS, not with the Lifecam driver package.
>> The
>> files listed are contained inside the driver.cab that is installed by
>> default on the x64 system.
>> Looking at the Lifecam Driver package, it does contain the x64 drivers
>> and
>> installation package.
>> I suspect that there is an issue with your installation of Windows X64
>> rather than the Lifecam install package.
>> I don't show anyone else reporting this type of issue installing the
>> Vx-3000 drivers on an X64 installation.
>> You driver.cab may not be present, is at the wrong location, or the
>> permissions may be incorrect.
>> The drvindex file or layout.inf file may not be present or may be
>> corrupted
>> or the permission may be incorrect
>> Thanks,
>> Darrell Gorter[MSFT]
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights
>> --------------------
>> <Thread-Topic: LifeCam vx-3000 Installation issues
>> <thread-index: Acbk4PKwAPvmYh3QR7K/jkDE364Lmg==
>> <X-WBNR-Posting-Host: 84.13.155.67
>> <From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
>> <Subject: LifeCam vx-3000 Installation issues
>> <Date: Sat, 30 Sep 2006 15:37:02 -0700
>> <Lines: 8
>> <Message-ID: <(E-Mail Removed)>
>> <MIME-Version: 1.0
>> <Content-Type: text/plain;
>> < charset="Utf-8"
>> <Content-Transfer-Encoding: 7bit
>> <X-Newsreader: Microsoft CDO for Windows 2000
>> <Content-Class: urn:content-classes:message
>> <Importance: normal
>> <Priority: normal
>> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
>> <Newsgroups: microsoft.public.windows.64bit.general
>> <Path: TK2MSFTNGXA01.phx.gbl
>> <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:40732
>> <NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
>> <X-Tomcat-NG: microsoft.public.windows.64bit.general
>> <
>> <When I try to install the drivers for the camera (microsoft vx-3000), I
>> get
>> <several 'file not found' errors.
>> <It is sold as x64 ready, and thought it would be, as it is a Microsoft
>> <product. How wrong I was.
>> <Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
>> name
>> <a few. In all I think there was about 15 files it couldn't find.
>> <At the moment it is sitting on a shelf with my Logitech webcam that also
>> <doesn't work on x64.
>> <
>>
>>


 
Reply With Quote
 
Darrell Gorter[MSFT]
Guest
Posts: n/a
 
      10-01-2006
Hello Bob,
One thing you could do is extract all the files from the driver.cab that is
looking for( or just extract all the files from driver.cab) and create a
folder to point the installation package that contains all these files.
That would prevent you from having to reinstall and should get you past
this problem.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
<Thread-Topic: LifeCam vx-3000 Installation issues
<thread-index: AcblkT8nRfJOhYtZRpCW7u9pTtN3Aw==
<X-WBNR-Posting-Host: 84.13.155.67
<From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
<References: <(E-Mail Removed)>
<4VLoM#(E-Mail Removed)>
<Subject: RE: LifeCam vx-3000 Installation issues
<Date: Sun, 1 Oct 2006 12:39:01 -0700
<Lines: 62
<Message-ID: <(E-Mail Removed)>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
<Newsgroups: microsoft.public.windows.64bit.general
<Path: TK2MSFTNGXA01.phx.gbl
<Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:40749
<NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
<X-Tomcat-NG: microsoft.public.windows.64bit.general
<
<Darrell Gorter, Thanks I didn't understand why, as there is a AMD64
drivers
<folder on the disc. How would I repair windows? Is it just reinstall it
over
<the top?
<Cheers
<
<""Darrell Gorter[MSFT]"" wrote:
<
<> Hello Bob,
<> Those files all ship with the OS, not with the Lifecam driver package.
The
<> files listed are contained inside the driver.cab that is installed by
<> default on the x64 system.
<> Looking at the Lifecam Driver package, it does contain the x64 drivers
and
<> installation package.
<> I suspect that there is an issue with your installation of Windows X64
<> rather than the Lifecam install package.
<> I don't show anyone else reporting this type of issue installing the
<> Vx-3000 drivers on an X64 installation.
<> You driver.cab may not be present, is at the wrong location, or the
<> permissions may be incorrect.
<> The drvindex file or layout.inf file may not be present or may be
corrupted
<> or the permission may be incorrect
<> Thanks,
<> Darrell Gorter[MSFT]
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights
<> --------------------
<> <Thread-Topic: LifeCam vx-3000 Installation issues
<> <thread-index: Acbk4PKwAPvmYh3QR7K/jkDE364Lmg==
<> <X-WBNR-Posting-Host: 84.13.155.67
<> <From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
<> <Subject: LifeCam vx-3000 Installation issues
<> <Date: Sat, 30 Sep 2006 15:37:02 -0700
<> <Lines: 8
<> <Message-ID: <(E-Mail Removed)>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
<> <Newsgroups: microsoft.public.windows.64bit.general
<> <Path: TK2MSFTNGXA01.phx.gbl
<> <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:40732
<> <NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
<> <X-Tomcat-NG: microsoft.public.windows.64bit.general
<> <
<> <When I try to install the drivers for the camera (microsoft vx-3000), I
<> get
<> <several 'file not found' errors.
<> <It is sold as x64 ready, and thought it would be, as it is a Microsoft
<> <product. How wrong I was.
<> <Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax' to
<> name
<> <a few. In all I think there was about 15 files it couldn't find.
<> <At the moment it is sitting on a shelf with my Logitech webcam that
also
<> <doesn't work on x64.
<> <
<>
<>
<

 
Reply With Quote
 
Charlie Russel - MVP
Guest
Posts: n/a
 
      10-01-2006
Assuming there are no other issues. I'm not as sanguine as you about that,
though, Darrell.

--
Charlie.
http://msmvps.com/xperts64


""Darrell Gorter[MSFT]"" <(E-Mail Removed)> wrote in message
news:Nq%23%(E-Mail Removed)...
> Hello Bob,
> One thing you could do is extract all the files from the driver.cab that
> is
> looking for( or just extract all the files from driver.cab) and create a
> folder to point the installation package that contains all these files.
> That would prevent you from having to reinstall and should get you past
> this problem.
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> <Thread-Topic: LifeCam vx-3000 Installation issues
> <thread-index: AcblkT8nRfJOhYtZRpCW7u9pTtN3Aw==
> <X-WBNR-Posting-Host: 84.13.155.67
> <From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
> <References: <(E-Mail Removed)>
> <4VLoM#(E-Mail Removed)>
> <Subject: RE: LifeCam vx-3000 Installation issues
> <Date: Sun, 1 Oct 2006 12:39:01 -0700
> <Lines: 62
> <Message-ID: <(E-Mail Removed)>
> <MIME-Version: 1.0
> <Content-Type: text/plain;
> < charset="Utf-8"
> <Content-Transfer-Encoding: 7bit
> <X-Newsreader: Microsoft CDO for Windows 2000
> <Content-Class: urn:content-classes:message
> <Importance: normal
> <Priority: normal
> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
> <Newsgroups: microsoft.public.windows.64bit.general
> <Path: TK2MSFTNGXA01.phx.gbl
> <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:40749
> <NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
> <X-Tomcat-NG: microsoft.public.windows.64bit.general
> <
> <Darrell Gorter, Thanks I didn't understand why, as there is a AMD64
> drivers
> <folder on the disc. How would I repair windows? Is it just reinstall it
> over
> <the top?
> <Cheers
> <
> <""Darrell Gorter[MSFT]"" wrote:
> <
> <> Hello Bob,
> <> Those files all ship with the OS, not with the Lifecam driver package.
> The
> <> files listed are contained inside the driver.cab that is installed by
> <> default on the x64 system.
> <> Looking at the Lifecam Driver package, it does contain the x64 drivers
> and
> <> installation package.
> <> I suspect that there is an issue with your installation of Windows X64
> <> rather than the Lifecam install package.
> <> I don't show anyone else reporting this type of issue installing the
> <> Vx-3000 drivers on an X64 installation.
> <> You driver.cab may not be present, is at the wrong location, or the
> <> permissions may be incorrect.
> <> The drvindex file or layout.inf file may not be present or may be
> corrupted
> <> or the permission may be incorrect
> <> Thanks,
> <> Darrell Gorter[MSFT]
> <>
> <> This posting is provided "AS IS" with no warranties, and confers no
> rights
> <> --------------------
> <> <Thread-Topic: LifeCam vx-3000 Installation issues
> <> <thread-index: Acbk4PKwAPvmYh3QR7K/jkDE364Lmg==
> <> <X-WBNR-Posting-Host: 84.13.155.67
> <> <From: =?Utf-8?B?Qm9i?= <(E-Mail Removed)>
> <> <Subject: LifeCam vx-3000 Installation issues
> <> <Date: Sat, 30 Sep 2006 15:37:02 -0700
> <> <Lines: 8
> <> <Message-ID: <(E-Mail Removed)>
> <> <MIME-Version: 1.0
> <> <Content-Type: text/plain;
> <> < charset="Utf-8"
> <> <Content-Transfer-Encoding: 7bit
> <> <X-Newsreader: Microsoft CDO for Windows 2000
> <> <Content-Class: urn:content-classes:message
> <> <Importance: normal
> <> <Priority: normal
> <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
> <> <Newsgroups: microsoft.public.windows.64bit.general
> <> <Path: TK2MSFTNGXA01.phx.gbl
> <> <Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windows.64bit.general:40732
> <> <NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
> <> <X-Tomcat-NG: microsoft.public.windows.64bit.general
> <> <
> <> <When I try to install the drivers for the camera (microsoft vx-3000),
> I
> <> get
> <> <several 'file not found' errors.
> <> <It is sold as x64 ready, and thought it would be, as it is a Microsoft
> <> <product. How wrong I was.
> <> <Files include 'usbccgp.sys', 'ksuser.dll', 'kstvtune.ax' and 'ks.ax'
> to
> <> name
> <> <a few. In all I think there was about 15 files it couldn't find.
> <> <At the moment it is sitting on a shelf with my Logitech webcam that
> also
> <> <doesn't work on x64.
> <> <
> <>
> <>
> <
>


 
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