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Wayne Westier posted:
Thank you for using Microsoft Online Support My name is Rajkumar and I will be helping you today with the issue on Wireless IntelliMouse Explorer 2.0. As I understand it, you would like to install a compatible version of IntelliPoint Software on a Windows XP 64-bit operating system, so that the additional features of the mouse can be accessed. I really can understand and appreciate your interest towards the Microsoft Hardware products. But please note that, there is no latest release of IntelliPoint software that is compatible with 64-bit operating system. The latest version of the IntelliPoint Software that was released is 5.2 and it is compatible only with 32-bit version of the Windows operating system. So at this stage, we may need to wait for the new release of the IntelliPoint Software, which might fix this compatibility issue. But we can't assure you with the exact date and time of the release, as we don't have any official information on the same. Since the product team is the one who decides on the next release of software's, we don't have any official information on the same. I hope you can understand it. You can keep track of the Microsoft new release of hardware's and software by referring to the following link. http://www.microsoft.com/hardware/default.mspx Since all product design modifications are often based on feedback from our customers, I have forwarded your feedback to our Product Team. At the same time, we encourage you to post your feedback at the following link. http://register.microsoft.com/mswish/suggestion.asp You may submit feedback to us via the web, email, fax or even write to us. For more information about the Microsoft Wish Program, please refer to the following Microsoft Knowledge Base article. 114491: How to Contact the Microsoft Wish Program http://support.microsoft.com/?id=114491 Microsoft's Feedback and Product Enhancement team welcomes suggestions and comments from users with special emphasis to newly released products for use in future products and possible modifications to existing ones. Microsoft is a customer driven company and we are greatly reliant on customers' fee dback to propel our products and services. We are thoroughly aware that people who actually use our products on a regular basis are better judges of how our products and related services can be improved. Bear in mind that such suggestions and comments previously lodged by customers were significant ly responsible for the release of updates, patches and new products. Though the basic functionality will work without the software, the extra features for the mouse will work only if the appropriate software is installed in the system. So at this stage, you can either use the basic functions or can opt for an refund for the device. I don't want to disappoint you by providing the refund option, but to let you know that the money spent on the product is never a waste. To return the product for a refund directly to Microsoft, contact Microsoft North American Retail Product Returns at (88  673-8624, or visit the following Microsoft Web site to view information about the Money Back Guarantee policy: http://www.microsoft.com/info/nareturns.htm Let me know if this information helps. If you have any concerns or queries, please feel free to write back. I will be waiting for your response. Best Regards, Rajkumar Wayne -- Andre Extended64 | http://www.extended64.com Blog | http://www.extended64.com/blogs/andre http://spaces.msn.com/members/adacosta FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm "Rob H" <> wrote in message news:5DAE1CBA-64CF-4553-A0A7-... > I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and > frequently the mouse just stops responding. The keyboard and OS are still > fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will work > fine for awhile and then it will stop responding. I've searched the web > and > here for anyone else having the same issue and have found none. I also > haven't found any x64 driver updates for Microsoft mice. Both devices work > fine in Win x32 so it isn't hardware failure. > > Any ideas? > > Regards, > > Rob H > -- > IWill DN800-SLI > Dual Xeon 3.4 Mhz > Chipset: Intel E 7525 > 4 x 1024 Patriot DDR2 PC4300 > NVidia Quadro FX 3400 > Raid: Maxtor 6B300S0 > HD: WDC WD360GD-00FLA2 > HD: Seagate ST3120026AS > |
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I'm using a Logitech wireless mouse on mine and it works just fine. I also
have a Logitech USB wired mouse that also works fine. Even have both connected at the same time and can move the pointer with either one. I didn't have to install any extra software. They just worked as soon as I plugged them in. Still running evaluation copy build 3790. My license swap version is supposed to get here tomorrow according to UPS. "Andre Da Costa [Extended64]" <> wrote in message news:... > Wayne Westier posted: > Thank you for using Microsoft Online Support My name is Rajkumar and I > will > be helping you today with the issue on Wireless IntelliMouse Explorer 2.0. > > As I understand it, you would like to install a compatible version of > IntelliPoint Software on a Windows XP 64-bit operating system, so that the > additional features of the mouse can be accessed. > > I really can understand and appreciate your interest towards the Microsoft > Hardware products. But please note that, there is no latest release of > IntelliPoint software that is compatible with 64-bit operating system. > > The latest version of the IntelliPoint Software that was released is 5.2 > and > it is compatible only with 32-bit version of the Windows operating system. > So at this stage, we may need to wait for the new release of the > IntelliPoint Software, which might fix this compatibility issue. > > But we can't assure you with the exact date and time of the release, as we > don't have any official information on the same. Since the product team is > the one who decides on the next release of software's, we don't have any > official information on the same. I hope you can understand it. > > You can keep track of the Microsoft new release of hardware's and software > by referring to the following link. > > http://www.microsoft.com/hardware/default.mspx > > Since all product design modifications are often based on feedback from > our > customers, I have forwarded your feedback to our Product Team. At the same > time, we encourage you to post your feedback at the following link. > > http://register.microsoft.com/mswish/suggestion.asp > > You may submit feedback to us via the web, email, fax or even write to us. > For more information about the Microsoft Wish Program, please refer to the > following Microsoft Knowledge Base article. > > 114491: How to Contact the Microsoft Wish Program > http://support.microsoft.com/?id=114491 > > Microsoft's Feedback and Product Enhancement team welcomes suggestions and > comments from users with special emphasis to newly released products for > use > in future products and possible modifications to existing ones. Microsoft > is > a customer driven company and we are greatly reliant on customers' fee > dback to propel our products and services. We are thoroughly aware that > people who actually use our products on a regular basis are better judges > of > how our products and related services can be improved. Bear in mind that > such suggestions and comments previously lodged by customers were > significant > ly responsible for the release of updates, patches and new products. > > Though the basic functionality will work without the software, the extra > features for the mouse will work only if the appropriate software is > installed in the system. So at this stage, you can either use the basic > functions or can opt for an refund for the device. > > I don't want to disappoint you by providing the refund option, but to let > you know that the money spent on the product is never a waste. To return > the > product for a refund directly to Microsoft, contact Microsoft North > American > Retail Product Returns at (88 673-8624, or visit the following Micros> oft Web site to view information about the Money Back Guarantee policy: > > http://www.microsoft.com/info/nareturns.htm > > Let me know if this information helps. If you have any concerns or > queries, > please feel free to write back. > > I will be waiting for your response. > > Best Regards, > Rajkumar > > Wayne > -- > Andre > Extended64 | http://www.extended64.com > Blog | http://www.extended64.com/blogs/andre > http://spaces.msn.com/members/adacosta > FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm > > "Rob H" <> wrote in message > news:5DAE1CBA-64CF-4553-A0A7-... >> I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and >> frequently the mouse just stops responding. The keyboard and OS are still >> fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will work >> fine for awhile and then it will stop responding. I've searched the web >> and >> here for anyone else having the same issue and have found none. I also >> haven't found any x64 driver updates for Microsoft mice. Both devices >> work >> fine in Win x32 so it isn't hardware failure. >> >> Any ideas? >> >> Regards, >> >> Rob H >> -- >> IWill DN800-SLI >> Dual Xeon 3.4 Mhz >> Chipset: Intel E 7525 >> 4 x 1024 Patriot DDR2 PC4300 >> NVidia Quadro FX 3400 >> Raid: Maxtor 6B300S0 >> HD: WDC WD360GD-00FLA2 >> HD: Seagate ST3120026AS >> > > |
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Wayne,
OK, I'll keep an eye out, thanks... -- IWill DN800-SLI Dual Xeon 3.4 Mhz Chipset: Intel E 7525 4 x 1024 Patriot DDR2 PC4300 NVidia Quadro FX 3400 Raid: Maxtor 6B300S0 HD: WDC WD360GD-00FLA2 HD: Seagate ST3120026AS "Andre Da Costa [Extended64]" wrote: > Wayne Westier posted: > Thank you for using Microsoft Online Support My name is Rajkumar and I will > be helping you today with the issue on Wireless IntelliMouse Explorer 2.0. > > As I understand it, you would like to install a compatible version of > IntelliPoint Software on a Windows XP 64-bit operating system, so that the > additional features of the mouse can be accessed. > > I really can understand and appreciate your interest towards the Microsoft > Hardware products. But please note that, there is no latest release of > IntelliPoint software that is compatible with 64-bit operating system. > > The latest version of the IntelliPoint Software that was released is 5.2 and > it is compatible only with 32-bit version of the Windows operating system. > So at this stage, we may need to wait for the new release of the > IntelliPoint Software, which might fix this compatibility issue. > > But we can't assure you with the exact date and time of the release, as we > don't have any official information on the same. Since the product team is > the one who decides on the next release of software's, we don't have any > official information on the same. I hope you can understand it. > > You can keep track of the Microsoft new release of hardware's and software > by referring to the following link. > > http://www.microsoft.com/hardware/default.mspx > > Since all product design modifications are often based on feedback from our > customers, I have forwarded your feedback to our Product Team. At the same > time, we encourage you to post your feedback at the following link. > > http://register.microsoft.com/mswish/suggestion.asp > > You may submit feedback to us via the web, email, fax or even write to us. > For more information about the Microsoft Wish Program, please refer to the > following Microsoft Knowledge Base article. > > 114491: How to Contact the Microsoft Wish Program > http://support.microsoft.com/?id=114491 > > Microsoft's Feedback and Product Enhancement team welcomes suggestions and > comments from users with special emphasis to newly released products for use > in future products and possible modifications to existing ones. Microsoft is > a customer driven company and we are greatly reliant on customers' fee > dback to propel our products and services. We are thoroughly aware that > people who actually use our products on a regular basis are better judges of > how our products and related services can be improved. Bear in mind that > such suggestions and comments previously lodged by customers were > significant > ly responsible for the release of updates, patches and new products. > > Though the basic functionality will work without the software, the extra > features for the mouse will work only if the appropriate software is > installed in the system. So at this stage, you can either use the basic > functions or can opt for an refund for the device. > > I don't want to disappoint you by providing the refund option, but to let > you know that the money spent on the product is never a waste. To return the > product for a refund directly to Microsoft, contact Microsoft North American > Retail Product Returns at (88 673-8624, or visit the following Micros> oft Web site to view information about the Money Back Guarantee policy: > > http://www.microsoft.com/info/nareturns.htm > > Let me know if this information helps. If you have any concerns or queries, > please feel free to write back. > > I will be waiting for your response. > > Best Regards, > Rajkumar > > Wayne > -- > Andre > Extended64 | http://www.extended64.com > Blog | http://www.extended64.com/blogs/andre > http://spaces.msn.com/members/adacosta > FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm > > "Rob H" <> wrote in message > news:5DAE1CBA-64CF-4553-A0A7-... > > I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and > > frequently the mouse just stops responding. The keyboard and OS are still > > fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will work > > fine for awhile and then it will stop responding. I've searched the web > > and > > here for anyone else having the same issue and have found none. I also > > haven't found any x64 driver updates for Microsoft mice. Both devices work > > fine in Win x32 so it isn't hardware failure. > > > > Any ideas? > > > > Regards, > > > > Rob H > > -- > > IWill DN800-SLI > > Dual Xeon 3.4 Mhz > > Chipset: Intel E 7525 > > 4 x 1024 Patriot DDR2 PC4300 > > NVidia Quadro FX 3400 > > Raid: Maxtor 6B300S0 > > HD: WDC WD360GD-00FLA2 > > HD: Seagate ST3120026AS > > > > > |
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Tocapet,
Hopefully is isn't a brand thing. I'll figure it out. How much was your swap if you don't mind telling? I sort of decided not to swap as I want to keep an x32 version around in case of trouble. -- IWill DN800-SLI Dual Xeon 3.4 Mhz Chipset: Intel E 7525 4 x 1024 Patriot DDR2 PC4300 NVidia Quadro FX 3400 Raid: Maxtor 6B300S0 HD: WDC WD360GD-00FLA2 HD: Seagate ST3120026AS "Tocapet" wrote: > I'm using a Logitech wireless mouse on mine and it works just fine. I also > have a Logitech USB wired mouse that also works fine. Even have both > connected at the same time and can move the pointer with either one. I > didn't have to install any extra software. They just worked as soon as I > plugged them in. > > Still running evaluation copy build 3790. My license swap version is > supposed to get here tomorrow according to UPS. > > > "Andre Da Costa [Extended64]" <> wrote in message > news:... > > Wayne Westier posted: > > Thank you for using Microsoft Online Support My name is Rajkumar and I > > will > > be helping you today with the issue on Wireless IntelliMouse Explorer 2.0. > > > > As I understand it, you would like to install a compatible version of > > IntelliPoint Software on a Windows XP 64-bit operating system, so that the > > additional features of the mouse can be accessed. > > > > I really can understand and appreciate your interest towards the Microsoft > > Hardware products. But please note that, there is no latest release of > > IntelliPoint software that is compatible with 64-bit operating system. > > > > The latest version of the IntelliPoint Software that was released is 5.2 > > and > > it is compatible only with 32-bit version of the Windows operating system. > > So at this stage, we may need to wait for the new release of the > > IntelliPoint Software, which might fix this compatibility issue. > > > > But we can't assure you with the exact date and time of the release, as we > > don't have any official information on the same. Since the product team is > > the one who decides on the next release of software's, we don't have any > > official information on the same. I hope you can understand it. > > > > You can keep track of the Microsoft new release of hardware's and software > > by referring to the following link. > > > > http://www.microsoft.com/hardware/default.mspx > > > > Since all product design modifications are often based on feedback from > > our > > customers, I have forwarded your feedback to our Product Team. At the same > > time, we encourage you to post your feedback at the following link. > > > > http://register.microsoft.com/mswish/suggestion.asp > > > > You may submit feedback to us via the web, email, fax or even write to us. > > For more information about the Microsoft Wish Program, please refer to the > > following Microsoft Knowledge Base article. > > > > 114491: How to Contact the Microsoft Wish Program > > http://support.microsoft.com/?id=114491 > > > > Microsoft's Feedback and Product Enhancement team welcomes suggestions and > > comments from users with special emphasis to newly released products for > > use > > in future products and possible modifications to existing ones. Microsoft > > is > > a customer driven company and we are greatly reliant on customers' fee > > dback to propel our products and services. We are thoroughly aware that > > people who actually use our products on a regular basis are better judges > > of > > how our products and related services can be improved. Bear in mind that > > such suggestions and comments previously lodged by customers were > > significant > > ly responsible for the release of updates, patches and new products. > > > > Though the basic functionality will work without the software, the extra > > features for the mouse will work only if the appropriate software is > > installed in the system. So at this stage, you can either use the basic > > functions or can opt for an refund for the device. > > > > I don't want to disappoint you by providing the refund option, but to let > > you know that the money spent on the product is never a waste. To return > > the > > product for a refund directly to Microsoft, contact Microsoft North > > American > > Retail Product Returns at (88 673-8624, or visit the following Micros> > oft Web site to view information about the Money Back Guarantee policy: > > > > http://www.microsoft.com/info/nareturns.htm > > > > Let me know if this information helps. If you have any concerns or > > queries, > > please feel free to write back. > > > > I will be waiting for your response. > > > > Best Regards, > > Rajkumar > > > > Wayne > > -- > > Andre > > Extended64 | http://www.extended64.com > > Blog | http://www.extended64.com/blogs/andre > > http://spaces.msn.com/members/adacosta > > FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm > > > > "Rob H" <> wrote in message > > news:5DAE1CBA-64CF-4553-A0A7-... > >> I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and > >> frequently the mouse just stops responding. The keyboard and OS are still > >> fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will work > >> fine for awhile and then it will stop responding. I've searched the web > >> and > >> here for anyone else having the same issue and have found none. I also > >> haven't found any x64 driver updates for Microsoft mice. Both devices > >> work > >> fine in Win x32 so it isn't hardware failure. > >> > >> Any ideas? > >> > >> Regards, > >> > >> Rob H > >> -- > >> IWill DN800-SLI > >> Dual Xeon 3.4 Mhz > >> Chipset: Intel E 7525 > >> 4 x 1024 Patriot DDR2 PC4300 > >> NVidia Quadro FX 3400 > >> Raid: Maxtor 6B300S0 > >> HD: WDC WD360GD-00FLA2 > >> HD: Seagate ST3120026AS > >> > > > > > > > |
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Wise decision.
"Rob H" <> wrote in message news:FE3D7CC4-F322-4C38-B036-... > Tocapet, > > Hopefully is isn't a brand thing. I'll figure it out. > > How much was your swap if you don't mind telling? I sort of decided not to > swap as I want to keep an x32 version around in case of trouble. > > > -- > IWill DN800-SLI > Dual Xeon 3.4 Mhz > Chipset: Intel E 7525 > 4 x 1024 Patriot DDR2 PC4300 > NVidia Quadro FX 3400 > Raid: Maxtor 6B300S0 > HD: WDC WD360GD-00FLA2 > HD: Seagate ST3120026AS > > > > "Tocapet" wrote: > >> I'm using a Logitech wireless mouse on mine and it works just fine. I >> also >> have a Logitech USB wired mouse that also works fine. Even have both >> connected at the same time and can move the pointer with either one. I >> didn't have to install any extra software. They just worked as soon as I >> plugged them in. >> >> Still running evaluation copy build 3790. My license swap version is >> supposed to get here tomorrow according to UPS. >> >> >> "Andre Da Costa [Extended64]" <> wrote in message >> news:... >> > Wayne Westier posted: >> > Thank you for using Microsoft Online Support My name is Rajkumar and I >> > will >> > be helping you today with the issue on Wireless IntelliMouse Explorer >> > 2.0. >> > >> > As I understand it, you would like to install a compatible version of >> > IntelliPoint Software on a Windows XP 64-bit operating system, so that >> > the >> > additional features of the mouse can be accessed. >> > >> > I really can understand and appreciate your interest towards the >> > Microsoft >> > Hardware products. But please note that, there is no latest release of >> > IntelliPoint software that is compatible with 64-bit operating system. >> > >> > The latest version of the IntelliPoint Software that was released is >> > 5.2 >> > and >> > it is compatible only with 32-bit version of the Windows operating >> > system. >> > So at this stage, we may need to wait for the new release of the >> > IntelliPoint Software, which might fix this compatibility issue. >> > >> > But we can't assure you with the exact date and time of the release, as >> > we >> > don't have any official information on the same. Since the product team >> > is >> > the one who decides on the next release of software's, we don't have >> > any >> > official information on the same. I hope you can understand it. >> > >> > You can keep track of the Microsoft new release of hardware's and >> > software >> > by referring to the following link. >> > >> > http://www.microsoft.com/hardware/default.mspx >> > >> > Since all product design modifications are often based on feedback from >> > our >> > customers, I have forwarded your feedback to our Product Team. At the >> > same >> > time, we encourage you to post your feedback at the following link. >> > >> > http://register.microsoft.com/mswish/suggestion.asp >> > >> > You may submit feedback to us via the web, email, fax or even write to >> > us. >> > For more information about the Microsoft Wish Program, please refer to >> > the >> > following Microsoft Knowledge Base article. >> > >> > 114491: How to Contact the Microsoft Wish Program >> > http://support.microsoft.com/?id=114491 >> > >> > Microsoft's Feedback and Product Enhancement team welcomes suggestions >> > and >> > comments from users with special emphasis to newly released products >> > for >> > use >> > in future products and possible modifications to existing ones. >> > Microsoft >> > is >> > a customer driven company and we are greatly reliant on customers' fee >> > dback to propel our products and services. We are thoroughly aware that >> > people who actually use our products on a regular basis are better >> > judges >> > of >> > how our products and related services can be improved. Bear in mind >> > that >> > such suggestions and comments previously lodged by customers were >> > significant >> > ly responsible for the release of updates, patches and new products. >> > >> > Though the basic functionality will work without the software, the >> > extra >> > features for the mouse will work only if the appropriate software is >> > installed in the system. So at this stage, you can either use the basic >> > functions or can opt for an refund for the device. >> > >> > I don't want to disappoint you by providing the refund option, but to >> > let >> > you know that the money spent on the product is never a waste. To >> > return >> > the >> > product for a refund directly to Microsoft, contact Microsoft North >> > American >> > Retail Product Returns at (88 673-8624, or visit the following Micros>> > oft Web site to view information about the Money Back Guarantee policy: >> > >> > http://www.microsoft.com/info/nareturns.htm >> > >> > Let me know if this information helps. If you have any concerns or >> > queries, >> > please feel free to write back. >> > >> > I will be waiting for your response. >> > >> > Best Regards, >> > Rajkumar >> > >> > Wayne >> > -- >> > Andre >> > Extended64 | http://www.extended64.com >> > Blog | http://www.extended64.com/blogs/andre >> > http://spaces.msn.com/members/adacosta >> > FAQ for MS AntiSpy >> > http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm >> > >> > "Rob H" <> wrote in message >> > news:5DAE1CBA-64CF-4553-A0A7-... >> >> I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and >> >> frequently the mouse just stops responding. The keyboard and OS are >> >> still >> >> fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will >> >> work >> >> fine for awhile and then it will stop responding. I've searched the >> >> web >> >> and >> >> here for anyone else having the same issue and have found none. I also >> >> haven't found any x64 driver updates for Microsoft mice. Both devices >> >> work >> >> fine in Win x32 so it isn't hardware failure. >> >> >> >> Any ideas? >> >> >> >> Regards, >> >> >> >> Rob H >> >> -- >> >> IWill DN800-SLI >> >> Dual Xeon 3.4 Mhz >> >> Chipset: Intel E 7525 >> >> 4 x 1024 Patriot DDR2 PC4300 >> >> NVidia Quadro FX 3400 >> >> Raid: Maxtor 6B300S0 >> >> HD: WDC WD360GD-00FLA2 >> >> HD: Seagate ST3120026AS >> >> >> > >> > >> >> >> |
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Interesting. My Intellimouse doesn't exactly stop responding, but it does
become very sluggish. I'm using eTrust 64, but I never had a mouse related problem when I was using Avast! Just the sometimes lock at shutdown thing. "Rob H" <> wrote in message news:69F5F540-544C-4F05-A470-... > Wayne, > > OK, I'll keep an eye out, thanks... > > -- > IWill DN800-SLI > Dual Xeon 3.4 Mhz > Chipset: Intel E 7525 > 4 x 1024 Patriot DDR2 PC4300 > NVidia Quadro FX 3400 > Raid: Maxtor 6B300S0 > HD: WDC WD360GD-00FLA2 > HD: Seagate ST3120026AS > > > > "Andre Da Costa [Extended64]" wrote: > >> Wayne Westier posted: >> Thank you for using Microsoft Online Support My name is Rajkumar and I >> will >> be helping you today with the issue on Wireless IntelliMouse Explorer >> 2.0. >> >> As I understand it, you would like to install a compatible version of >> IntelliPoint Software on a Windows XP 64-bit operating system, so that >> the >> additional features of the mouse can be accessed. >> >> I really can understand and appreciate your interest towards the >> Microsoft >> Hardware products. But please note that, there is no latest release of >> IntelliPoint software that is compatible with 64-bit operating system. >> >> The latest version of the IntelliPoint Software that was released is 5.2 >> and >> it is compatible only with 32-bit version of the Windows operating >> system. >> So at this stage, we may need to wait for the new release of the >> IntelliPoint Software, which might fix this compatibility issue. >> >> But we can't assure you with the exact date and time of the release, as >> we >> don't have any official information on the same. Since the product team >> is >> the one who decides on the next release of software's, we don't have any >> official information on the same. I hope you can understand it. >> >> You can keep track of the Microsoft new release of hardware's and >> software >> by referring to the following link. >> >> http://www.microsoft.com/hardware/default.mspx >> >> Since all product design modifications are often based on feedback from >> our >> customers, I have forwarded your feedback to our Product Team. At the >> same >> time, we encourage you to post your feedback at the following link. >> >> http://register.microsoft.com/mswish/suggestion.asp >> >> You may submit feedback to us via the web, email, fax or even write to >> us. >> For more information about the Microsoft Wish Program, please refer to >> the >> following Microsoft Knowledge Base article. >> >> 114491: How to Contact the Microsoft Wish Program >> http://support.microsoft.com/?id=114491 >> >> Microsoft's Feedback and Product Enhancement team welcomes suggestions >> and >> comments from users with special emphasis to newly released products for >> use >> in future products and possible modifications to existing ones. Microsoft >> is >> a customer driven company and we are greatly reliant on customers' fee >> dback to propel our products and services. We are thoroughly aware that >> people who actually use our products on a regular basis are better judges >> of >> how our products and related services can be improved. Bear in mind that >> such suggestions and comments previously lodged by customers were >> significant >> ly responsible for the release of updates, patches and new products. >> >> Though the basic functionality will work without the software, the extra >> features for the mouse will work only if the appropriate software is >> installed in the system. So at this stage, you can either use the basic >> functions or can opt for an refund for the device. >> >> I don't want to disappoint you by providing the refund option, but to let >> you know that the money spent on the product is never a waste. To return >> the >> product for a refund directly to Microsoft, contact Microsoft North >> American >> Retail Product Returns at (88 673-8624, or visit the following Micros>> oft Web site to view information about the Money Back Guarantee policy: >> >> http://www.microsoft.com/info/nareturns.htm >> >> Let me know if this information helps. If you have any concerns or >> queries, >> please feel free to write back. >> >> I will be waiting for your response. >> >> Best Regards, >> Rajkumar >> >> Wayne >> -- >> Andre >> Extended64 | http://www.extended64.com >> Blog | http://www.extended64.com/blogs/andre >> http://spaces.msn.com/members/adacosta >> FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm >> >> "Rob H" <> wrote in message >> news:5DAE1CBA-64CF-4553-A0A7-... >> > I'm using a Microsoft Wireless Intellimouse Explorer2.0 USB in x64 and >> > frequently the mouse just stops responding. The keyboard and OS are >> > still >> > fine. If I plug in a wired Microsoft Wheel Mouse Optical USB it will >> > work >> > fine for awhile and then it will stop responding. I've searched the web >> > and >> > here for anyone else having the same issue and have found none. I also >> > haven't found any x64 driver updates for Microsoft mice. Both devices >> > work >> > fine in Win x32 so it isn't hardware failure. >> > >> > Any ideas? >> > >> > Regards, >> > >> > Rob H >> > -- >> > IWill DN800-SLI >> > Dual Xeon 3.4 Mhz >> > Chipset: Intel E 7525 >> > 4 x 1024 Patriot DDR2 PC4300 >> > NVidia Quadro FX 3400 >> > Raid: Maxtor 6B300S0 >> > HD: WDC WD360GD-00FLA2 >> > HD: Seagate ST3120026AS >> > >> >> >> |
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