I had the same dilemma as you for some time, after they sent me a lame email
response as you have experienced.
I have learned that this ng (newsgroup) is way more useful than contacting
many 3rd party vendors...
Please search for the thread
subject: Real Player plays?
dated 6/13/2005 in this ng for how i solved it.
This is a good introduction to using this ng that many should read:
http://www.microsoft.com/Windows/IE/...groups101.mspx
Netiquette
As in any community, you will find some people in newsgroups are pleasant,
some are rude, some are clever, some are dull, some are serious, and some
are flippant. Also as in any community, there is some kind of code of what
constitutes appropriate behavior. This is what is meant by Netiquette, in
other words, Network Etiquette. The most comprehensive guide to Netiquette
is RFC 1855 (the RFCs, or Requests for Comments, are documents that define
Internet protocols and rules). Netiquette for newsgroups is found in Section
3: One-to-Many Communication. While the RFC has many specific suggestions,
they can be summed up in a few lines:
. Be conservative in what you send and liberal in what you receive.
. Don't post to groups that don't deal with the subject of your
message.
. Make sure the Subject line of your message actually includes the
subject of your message, and not just "Help!" or "I have a problem."
. Don't type in all capitals because that means YOU ARE SHOUTING.
. Remember that there are real people reading and writing those
messages.
. Bear in mind that the RFC is a set of guidelines, not a set of rigid
rules.
"Colin Barnhorst" <> wrote in message
news:%23hsFC%...
>I emailed a support request to Real Networks asking when Real Player for
>Windows XP Pro x64 would be available. I pointed out that I understood
>that Real Player would not work on x64 right now, but just wanted to know
>when it would.
>
> The answer I got was that Real Player does not work on x64.
>
> Duh!
>