Velocity Reviews - Computer Hardware Reviews

Velocity Reviews > Newsgroups > Computing > Wireless Networking > Unexpected Shutdown

Reply
Thread Tools

Unexpected Shutdown

 
 
Myrt Webb
Guest
Posts: n/a
 
      11-09-2004
My XP Pro computer shuts down unexpectedly when I
sometimes:

1. Use IE while going to a URL.
2. When logging off going to another user account.

The motherboard is not overheating.

Where do I start in trying to solve this?
 
Reply With Quote
 
 
 
 
mikeFNB
Guest
Posts: n/a
 
      11-09-2004
look at event viewer see if something is showing an error.

i know this is old hat, but it could be virus related also, bagel & a few
others gave that exactsymptom on xp.

mike

"Myrt Webb" <(E-Mail Removed)> wrote in message
news:486e01c4c5fc$ed6e0f20$(E-Mail Removed)...
> My XP Pro computer shuts down unexpectedly when I
> sometimes:
>
> 1. Use IE while going to a URL.
> 2. When logging off going to another user account.
>
> The motherboard is not overheating.
>
> Where do I start in trying to solve this?



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.788 / Virus Database: 533 - Release Date: 01/11/2004


 
Reply With Quote
 
 
 
 
Malke
Guest
Posts: n/a
 
      11-09-2004
Myrt Webb wrote:

> My XP Pro computer shuts down unexpectedly when I
> sometimes:
>
> 1. Use IE while going to a URL.
> 2. When logging off going to another user account.
>
> The motherboard is not overheating.
>
> Where do I start in trying to solve this?


Here are the first troubleshooting steps:

1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions;

2) remove spyware with Spybot Search & Destroy
(www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from
http://www.intermute.com/spysubtract..._download.html. I would
not install the other Intermute programs, however. Alternately, there
are CoolWebSearch malware removal steps at
http://www.silentrunners.org/sr_cwsremoval.html. A combination of
HijackThis and About:Buster (http://www.majorgeeks.com) works well in
removing homepage hijackers. Always read the instructions before
running a spyware removal tool. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options);

3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).

4) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;
5) run a firewall.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
 
Reply With Quote
 
TW
Guest
Posts: n/a
 
      11-10-2004

"Malke" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Myrt Webb wrote:
>
>> My XP Pro computer shuts down unexpectedly when I
>> sometimes:
>>
>> 1. Use IE while going to a URL.
>> 2. When logging off going to another user account.
>>
>> The motherboard is not overheating.
>>
>> Where do I start in trying to solve this?

>
> Here are the first troubleshooting steps:
>
> 1) Scan in Safe Mode with current version (not earlier than 2003)
> antivirus using updated definitions;
>
> 2) remove spyware with Spybot Search & Destroy
> (www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
> programs are free, so use them both since they complement each other.
> There is a new version of CWShredder from
> http://www.intermute.com/spysubtract..._download.html. I would
> not install the other Intermute programs, however. Alternately, there
> are CoolWebSearch malware removal steps at
> http://www.silentrunners.org/sr_cwsremoval.html. A combination of
> HijackThis and About:Buster (http://www.majorgeeks.com) works well in
> removing homepage hijackers. Always read the instructions before
> running a spyware removal tool. Be sure to update these programs before
> running, and it is a good idea to do virus/spyware scans in Safe Mode.
> Make sure you are able to see all hidden files and extensions (View tab
> in Folder Options);
>
> 3) If you are running Windows ME or XP, you should disable/enable System
> Restore because malware will be in the Restore Points. With ME, you
> must disable System Restore completely. With XP, you can delete all but
> the most recent (presumably clean) System Restore point from the More
> Options section of Disk Cleanup (Run>cleanmgr).
>
> 4) make sure you've visited Windows Update and applied all security
> patches. Do not install driver updates from Windows Update;
> 5) run a firewall.
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"


After trying the above fixes, an unexpected shutdown is usually an
indication of hardware failure. Usually the power supply, any fans that are
dusted up and or froze up due to dust, and sometimes the motherboard. Start
replacing parts in that order to minimize cost.


 
Reply With Quote
 
 
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unexpected error when trying to create a network bridge in Windows =?Utf-8?B?Q3JhaWc=?= Wireless Networking 0 11-03-2005 10:17 AM
Unexpected Password Needed When Attempting to Access My Other Comp =?Utf-8?B?RGVubmlzIE4u?= Wireless Networking 0 05-26-2005 07:36 PM
Unexpected shutdown/deleting of e-mail meikigibo Computer Support 7 10-01-2003 01:58 AM
rpc unexpected shutdown goneill NZ Computing 22 08-16-2003 04:43 AM
fatal error CS0007: Unexpected common language runtime initialization error -- Polo Lee ASP .Net 0 07-07-2003 01:24 AM



Advertisments