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Hello all,

Is anyone else having any problems with DTMF on Sipgate?

For about a week now, anyone calling my Sipgate PSTN number, when they
reach my IVR, pressing any digit yields no response. However, calling
my SIP number works fine. I have made no changes to my PBX.

Anyone else got a Sipgate number & Asterisk...and an IVR (or
Voicemail)...and is willing to test for me?

Thank you.

PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
:0)

"Jono" <> wrote in message
news:
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN
> number, when they reach my IVR, pressing any digit yields
> no response. However, calling my SIP number works fine. I
> have made no changes to my PBX.
> Anyone else got a Sipgate number & Asterisk...and an IVR
> (or Voicemail)...and is willing to test for me?

Strange one. DTMF problems are usually the result of the sending ATA not
being correctly configured. It shouldn't be a problem with a call from the
PSTN.

I've occasionally had problems with inbound DTMF to a DSA port on my PBX,
but that again has usually (AFAIK) been down to the caller's ATA not being
correctly configured, I've never had a problem when the call has come from
the PSTN.

> Thank you.
>
> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN
> HELPFUL COMMENTS
> > 0)

Hey, my name isn't Ron..!

Ivor

"Jono" <> wrote in message
news:. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling my
> SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.

Yes, I am getting the same thing.
I'm doing some tests and I'll get back.

--

Graham.
Profound_observation

Graham explained :
> "Jono" <> wrote in message
> news:. ..
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN number, when they
>> reach my IVR, pressing any digit yields no response. However, calling my
>> SIP number works fine. I have made no changes to my PBX.
>>
>> Anyone else got a Sipgate number & Asterisk...and an IVR (or
>> Voicemail)...and is willing to test for me?
>>
>> Thank you.
>
> Yes, I am getting the same thing.
> I'm doing some tests and I'll get back.

Phew. Thought I'd inadvertently mucked something up!

Ivor Jones pretended :
>
> "Jono" <> wrote in message
> news:
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN
>> number, when they reach my IVR, pressing any digit yields
>> no response. However, calling my SIP number works fine. I
>> have made no changes to my PBX.
>> Anyone else got a Sipgate number & Asterisk...and an IVR
>> (or Voicemail)...and is willing to test for me?
>
> Strange one. DTMF problems are usually the result of the sending ATA not
> being correctly configured. It shouldn't be a problem with a call from the
> PSTN.
>
> I've occasionally had problems with inbound DTMF to a DSA port on my PBX, but
> that again has usually (AFAIK) been down to the caller's ATA not being
> correctly configured, I've never had a problem when the call has come from
> the PSTN.

In the early days of voip.co.uk, I had some issues with inbound DTMF,
however, never with Sipgate - until now.

>> Thank you.
>>
>> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN
>> HELPFUL COMMENTS
>> > 0)
>
> Hey, my name isn't Ron..!

hmmm. That's one comment I would have liked to avoid

"Jono" <> wrote in message
news:. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling my
> SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.
I noticed inbound calls were using a-law and outbound u-law, but
that is probably down to my dodgy programming. I think they are
pretty much the same anyway.
--

Graham.
%Profound_observation%

Graham explained on 11/03/2007 :
> "Jono" <> wrote in message
> news:. ..
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN number, when they
>> reach my IVR, pressing any digit yields no response. However, calling my
>> SIP number works fine. I have made no changes to my PBX.
>>
>> Anyone else got a Sipgate number & Asterisk...and an IVR (or
>> Voicemail)...and is willing to test for me?
>>
>> Thank you.
> I noticed inbound calls were using a-law and outbound u-law, but
> that is probably down to my dodgy programming. I think they are
> pretty much the same anyway.
> --

I've raised the issue with Sipgate support & got a reply within 15
minutes that they've now raised it with their supplier.

"Jono" <> wrote in message
news:. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling
> my SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.
>
> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
> :0)

For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
recognition by the final recipient) - one of the reasons I stopped using
them

After serious thinking Herman wrote :

>
> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
> recognition by the final recipient) - one of the reasons I stopped using
> them

I would be surprised if that were not a configuration issue at your
end. Never had any (Sipgate) DTMF issues until my sister complained
that she'd not been able to collect her voicemail remotely.

"Jono" <> wrote in message
news:. ..
> After serious thinking Herman wrote :
>
>>
>> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
>> recognition by the final recipient) - one of the reasons I stopped using
>> them
>
> I would be surprised if that were not a configuration issue at your end.
> Never had any (Sipgate) DTMF issues until my sister complained that she'd
> not been able to collect her voicemail remotely.

That's what I originally assumed too. I changed my mind when I had
difficulties only with Sipgate and not with other providers on the same box
(FritzBox). If someone can point me in the direction of what setting to
change, I am happy to have my original assumption proved correct, but I fear
this is not the case.

BTW, I repeat your original request.:

PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
:0)