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So I have been sing the praises of voipfone for a while now, they have been
rock solid with great call quality
with great functions like PSTN fall back and Divertion services.

Then all of a sudden, by chance I find incoming line does not work, I can
make outgoing but incoming line rings and answers but is silent (caller
paying for the call) test around and even try the divert all calls function
same thing.

So send off an email to support and find I have been cut off. I had no
warning what so ever. turns out, my line rental has not been paid from last
Nov. Rather than inform me about this either that the money was owed or what
they intended to do, they just cut me off. Now the really odd thing is I
have credit in my account, Since that date I have topped up my account and
even have a credit card on file for auto top up, which has been sucked of at
least £40 or 50 since Nov.

I have been told to add credit to regain the service. So how the F*&k do I
stop this from happening again. From what I have seen on teh website there
is only place to add credit, There is no option for call credit and line
rental credit. How can tell the system not to use that credit for calls but
for the line rental.

This really sucks, I use the line for business, I avoided sipgate etc
because I wanted a decent product. This has made me out to look like a prize
idiot to my customer, I do not even know how long I have been down as
outgoing calls still work and how much work I may have lost.

Still Fuming

RH

"RH" <> wrote in message
news:esn1un$hoc$1$

[snip]

> This really sucks, I use the line for business, I avoided
> sipgate etc because I wanted a decent product. This has
> made me out to look like a prize idiot to my customer, I
> do not even know how long I have been down as outgoing
> calls still work and how much work I may have lost.
> Still Fuming

Strange, my 5 Sipgate numbers have all been problem-free for the best part
of a year.

Ivor

Ivor Jones wrote:
> Strange, my 5 Sipgate numbers have all been problem-free for the best part
> of a year.

I don't think you need to renew a sipgate number.

You do at Voipfone, but they send a lot of email reminders and there are
warnings in red in the control panel.

Tim

"Ivor Jones" <> wrote in message
news:...
> "RH" <> wrote in message
> news:esn1un$hoc$1$
>
> [snip]
>
>> This really sucks, I use the line for business, I avoided
>> sipgate etc because I wanted a decent product. This has
>> made me out to look like a prize idiot to my customer, I
>> do not even know how long I have been down as outgoing
>> calls still work and how much work I may have lost.
>> Still Fuming
>
> Strange, my 5 Sipgate numbers have all been problem-free for the best part
> of a year.
>
I have got to admit not had any major problems with Sipgate but there are a
lot of negative noise about them. which I have to bear in mind as I need a
provider who will be there in 6/12/24+ months time for he incoming number.
As for outgoing calls I still use Sipgate for my mobile calls. With my
Trixbox and sipgate I have halfed the cost of diverting calls to my voipfone
number to my mobile

"RH" <> wrote in message
news:esned7$mjn$1$
> "Ivor Jones" <> wrote in message
> news:...
> > "RH" <> wrote in message
> > news:esn1un$hoc$1$
> >
> > [snip]
> >
> > > This really sucks, I use the line for business, I
> > > avoided sipgate etc because I wanted a decent
> > > product. This has made me out to look like a prize
> > > idiot to my customer, I do not even know how long I
> > > have been down as outgoing calls still work and how
> > > much work I may have lost. Still Fuming
> >
> > Strange, my 5 Sipgate numbers have all been
> > problem-free for the best part of a year.
> >
> I have got to admit not had any major problems with
> Sipgate but there are a lot of negative noise about them.
> which I have to bear in mind as I need a provider who
> will be there in 6/12/24+ months time for he incoming
> number. As for outgoing calls I still use Sipgate for my
> mobile calls. With my Trixbox and sipgate I have halfed
> the cost of diverting calls to my voipfone number to my
> mobile

I've been using them since they first started in the UK around 2½ years
ago. They did have more than their fair share of problems in the first
year but these have largely been sorted out, despite the efforts of a
certain poster (who isn't even a customer) to prove otherwise.

Ivor

"Tim" <> wrote in message
news:45ef3c24$0$760$...
> Ivor Jones wrote:
>> Strange, my 5 Sipgate numbers have all been problem-free for the best
>> part of a year.
>
> I don't think you need to renew a sipgate number.
>
> You do at Voipfone, but they send a lot of email reminders and there are
> warnings in red in the control panel.

I checked my email system, I got one email reminder which I thought I had
acted on by buying more credit only way I could see to pay for it. and the
warnings in red were all for expired extension serviced I had cancelled 6
months ago not the line rental.

"Ivor Jones" <> wrote in message
news:...
>
>
> "RH" <> wrote in message
> news:esned7$mjn$1$
>> "Ivor Jones" <> wrote in message
>> news:...
>> > "RH" <> wrote in message
>> > news:esn1un$hoc$1$
>> >
>> > [snip]
>> >
>> > > This really sucks, I use the line for business, I
>> > > avoided sipgate etc because I wanted a decent
>> > > product. This has made me out to look like a prize
>> > > idiot to my customer, I do not even know how long I
>> > > have been down as outgoing calls still work and how
>> > > much work I may have lost. Still Fuming
>> >
>> > Strange, my 5 Sipgate numbers have all been
>> > problem-free for the best part of a year.
>> >
>> I have got to admit not had any major problems with
>> Sipgate but there are a lot of negative noise about them.
>> which I have to bear in mind as I need a provider who
>> will be there in 6/12/24+ months time for he incoming
>> number. As for outgoing calls I still use Sipgate for my
>> mobile calls. With my Trixbox and sipgate I have halfed
>> the cost of diverting calls to my voipfone number to my
>> mobile
>
Hi
Have you looked at voip.co.uk, I too was at voipfonefor a while and
recommended to many people but after a dispute I changed myself and my
friends over to voip.co.uk and have never regretted. Voip.co.uk's offer isnt
so feature rich but I have found them more stable and reliable and anytime I
have called Chris has been 100%.
cheers
Roy

> Hi
> Have you looked at voip.co.uk, I too was at voipfonefor a while and
> recommended to many people but after a dispute I changed myself and my
> friends over to voip.co.uk and have never regretted. Voip.co.uk's offer
> isnt so feature rich but I have found them more stable and reliable and
> anytime I have called Chris has been 100%.
> cheers
> Roy

For outgoing calls I have the pick of providers which I have subbed to.
problem is I have an incoming number with voipfone which I can not really
change. and I do not think VOIP number porting is possible yet

On Fri, 9 Mar 2007 08:39:15 -0000, "RH" <>
wrote:


>For outgoing calls I have the pick of providers which I have subbed to.
>problem is I have an incoming number with voipfone which I can not really
>change. and I do not think VOIP number porting is possible yet
>

Maybe it is I had both my Vonage numbers ported over to voip.co.uk
without any problems .

"RH" <> wrote in message
news:esr6fr$gg$1$
> > Hi
> > Have you looked at voip.co.uk, I too was at voipfonefor
> > a while and recommended to many people but after a
> > dispute I changed myself and my friends over to
> > voip.co.uk and have never regretted. Voip.co.uk's offer
> > isnt so feature rich but I have found them more stable
> > and reliable and anytime I have called Chris has been
> > 100%. cheers
> > Roy
>
> For outgoing calls I have the pick of providers which I
> have subbed to. problem is I have an incoming number with
> voipfone which I can not really change. and I do not
> think VOIP number porting is possible yet

It depends on the provider. Gradwell can port in numbers and I think
Sipgate can too, but I've never tried it.

Ivor