«

So, I just got a new lapdog, 2.2Gz Celeron, 15" TFT, 30 Gig HD 512 RAM.

Oooh, Shiney!

Patitioned off the HD. Install SuSe 8.2 to dual boot with XP. All is well,
but the screen res in Linux is only 640X480. Can't figure out how to change
it as the monitor is unsupported. Turns out I need to enter the settings
manually.

Furrfu!

So I fire off an e-mail to Dull support. Please supply horizontal and
vertical frequency settings and reccomended refresh rate. TWO DAYS later I
get an e-mail back from "Annie" that starts off, "Dear Jones".

OK, "Annie's" real name is probably "Anand" or "Anil" or some such. Anyhoo,
"Annie" proceeds to inform me that as I am confused about how to set screen
resolution, I need to familiarize myself with the "Display properties" in
XP. Further explanations can be found in windows Help if I search under
"screen resolution"

Grrrrr.

I e-mail back, explaining that, as I am in Linux, the windows display
properties do me little good. Can she please just send me the information I
requested, and we can stay friends.

Been two days now and still waiting.
No freaking where in the documentation, or on Dull's web site can I find the
info I need.

Dontcha just love dealing with the talented individuals that these companies
are hiring. after reading some of the posts in here with East Indian
sounding names in the "from" line asking stupid questions, it's hard to be
suprised.

Oh, BTW, if any of y'all happen to know the settings for an Inspiron with a
15" TFT, I'd be obliged.

Here endeth mine rant.

J.R. Jones
A+ Net+ MCSA MCNGP#............................42

JaR wrote:
> So, I just got a new lapdog, 2.2Gz Celeron, 15" TFT, 30 Gig HD 512
> RAM.

From page 432 of the Dull Tech Support manual:

"If you do not understand what the customer is asking, simply state "Reboot
and see if that fixes it." Dull has patent number 3199573991 covering
this."

--
Fris "HTH HAND" bee® MCNGP #13

http://www.mcngp.tk
The MCNGP Team - We're here to help

OK, question for you - since you know Dell is offshoring their support then
why did you buy your laptop from them? There is no point in whinging about
the poor quality of offshore support when you then vote with your $ to
support this practice.

Rather look for another vendor who has US support and buy from them - make
sure you make them aware this was a deciding factor in your buying decision
so they also don't get offshore ideas.

Granted, your purchase of a single laptop is not going to have an effect on
Dell's thinking when Corporation X buys 20000 laptops from them but you have
to start somewhere.

This has echos of "Buy American" in the auto industry. No one listened then,
wonder if they will listen now?

"JaR" <> wrote in message
news:O5x#...
> So, I just got a new lapdog, 2.2Gz Celeron, 15" TFT, 30 Gig HD 512 RAM.
>
> Oooh, Shiney!
>
> Patitioned off the HD. Install SuSe 8.2 to dual boot with XP. All is well,
> but the screen res in Linux is only 640X480. Can't figure out how to
change
> it as the monitor is unsupported. Turns out I need to enter the settings
> manually.
>
> Furrfu!
>
> So I fire off an e-mail to Dull support. Please supply horizontal and
> vertical frequency settings and reccomended refresh rate. TWO DAYS later I
> get an e-mail back from "Annie" that starts off, "Dear Jones".
>
> OK, "Annie's" real name is probably "Anand" or "Anil" or some such.
Anyhoo,
> "Annie" proceeds to inform me that as I am confused about how to set
screen
> resolution, I need to familiarize myself with the "Display properties" in
> XP. Further explanations can be found in windows Help if I search under
> "screen resolution"
>
> Grrrrr.
>
> I e-mail back, explaining that, as I am in Linux, the windows display
> properties do me little good. Can she please just send me the information
I
> requested, and we can stay friends.
>
> Been two days now and still waiting.
> No freaking where in the documentation, or on Dull's web site can I find
the
> info I need.
>
> Dontcha just love dealing with the talented individuals that these
companies
> are hiring. after reading some of the posts in here with East Indian
> sounding names in the "from" line asking stupid questions, it's hard to be
> suprised.
>
> Oh, BTW, if any of y'all happen to know the settings for an Inspiron with
a
> 15" TFT, I'd be obliged.
>
> Here endeth mine rant.
>
> J.R. Jones
> A+ Net+ MCSA MCNGP#............................42
>
>

"Brendon Rogers" <> wrote in message
news:...
> OK, question for you - since you know Dell is offshoring their support
then
> why did you buy your laptop from them?
>
>

Nope they won't listen. Name a supplier that does *not* offshore their
support nowadays. If there is one, I am unaware of it. I have owned, or
worked on, stuff from damn near every manufacturer, and they all suck. My
current home box was built by me. But guess what? All the components are
manufacured overseas. There are no domestic manufacturers.

Usually, tech support is unimportant in my decision to buy, as they are all
pathetic. This particular instance, however, graphically points out the
downside.

We need to do more "whinging" to each other, our associates, our
politicians, etc. First the manufacturing jobs went. Now the tech and
clerical jobs are going. A local cannery here in .wa just announced that it
will no longer buy asparagus from local growers, as it can buy cheaper from
Argentina! WTF!

The press, by and large, is completely ignoring what's going on. After all,
the companies that are the worst offenders are also their biggest
advertisers. The politicians can't be bothered, those same companies are
also their biggest contributors. To get a real feel for the magnitude of the
loss of jobs, you have to read articles in other countries news sources.
It's not just an American problem, but we are going to feel it the worst. We
are a nation of consumers, we produce virtually nothing.

I don't have an answer to the situation. I wish I did. But I do know that
the public at large is unaware or uncaring. The only way to begin to change
the situation is by awareness.

Well, you asked.

JaR

It's hard to say. Companies are trying to survive in the wave of
outsourcing. If they don't then customers will turn away looking at other
companies. The first thing is to get buyers by low prices. If customers
realize it and stop buying from them, it takes few years to financally
affect them. So ... they can die few years later rather than now.
Fortunately Dell is outsoucring support for homer users only as fas as I am
aware. Last time I called Dell for laptop support under business account I
had an AMERICAN on the phone.


"JaR" <> wrote in message
news:O5x%...
> So, I just got a new lapdog, 2.2Gz Celeron, 15" TFT, 30 Gig HD 512 RAM.
>
> Oooh, Shiney!
>
> Patitioned off the HD. Install SuSe 8.2 to dual boot with XP. All is well,
> but the screen res in Linux is only 640X480. Can't figure out how to
change
> it as the monitor is unsupported. Turns out I need to enter the settings
> manually.
>
> Furrfu!
>
> So I fire off an e-mail to Dull support. Please supply horizontal and
> vertical frequency settings and reccomended refresh rate. TWO DAYS later I
> get an e-mail back from "Annie" that starts off, "Dear Jones".
>
> OK, "Annie's" real name is probably "Anand" or "Anil" or some such.
Anyhoo,
> "Annie" proceeds to inform me that as I am confused about how to set
screen
> resolution, I need to familiarize myself with the "Display properties" in
> XP. Further explanations can be found in windows Help if I search under
> "screen resolution"
>
> Grrrrr.
>
> I e-mail back, explaining that, as I am in Linux, the windows display
> properties do me little good. Can she please just send me the information
I
> requested, and we can stay friends.
>
> Been two days now and still waiting.
> No freaking where in the documentation, or on Dull's web site can I find
the
> info I need.
>
> Dontcha just love dealing with the talented individuals that these
companies
> are hiring. after reading some of the posts in here with East Indian
> sounding names in the "from" line asking stupid questions, it's hard to be
> suprised.
>
> Oh, BTW, if any of y'all happen to know the settings for an Inspiron with
a
> 15" TFT, I'd be obliged.
>
> Here endeth mine rant.
>
> J.R. Jones
> A+ Net+ MCSA MCNGP#............................42
>
>

the plain fact is your news media is so corrupt that they really dont show
the reality of what is going on.
on occasion i watch fux news. usually if there isn't any other fairy tale on
tv. the bias is unreal the reporting a joke and the truth.... entirely
missing.
is it any wonder you are stoking up trouble for yourselves...

the US is getting hit just the same as any other western country.. and at
the same time our governments sell us down the river by striking trade deals
with china etc.
can motorola (for instance) really call itself an american company?
considering a fair amount of it's stuff is produced outside the cus.

think of this.. if china and india continue the way they are going, they
will in effect control a rather large slice of the worlds manufacturing and
software production. in the event of a war or such.. china and india can
pull the plug on these good and services.. then what is the US etc going to
do.... throw lawyers at them...
all empires eventually fall... you are now watching the decay begin.. all
based on the greed of corporations and ceo's going for a good bonus payment.


"JaR" <> wrote in message
news:...
> "Brendon Rogers" <> wrote in message
> news:...
> > OK, question for you - since you know Dell is offshoring their support
> then
> > why did you buy your laptop from them?
> >
> >
>
> Nope they won't listen. Name a supplier that does *not* offshore their
> support nowadays. If there is one, I am unaware of it. I have owned, or
> worked on, stuff from damn near every manufacturer, and they all suck. My
> current home box was built by me. But guess what? All the components are
> manufacured overseas. There are no domestic manufacturers.
>
> Usually, tech support is unimportant in my decision to buy, as they are
all
> pathetic. This particular instance, however, graphically points out the
> downside.
>
> We need to do more "whinging" to each other, our associates, our
> politicians, etc. First the manufacturing jobs went. Now the tech and
> clerical jobs are going. A local cannery here in .wa just announced that
it
> will no longer buy asparagus from local growers, as it can buy cheaper
from
> Argentina! WTF!
>
> The press, by and large, is completely ignoring what's going on. After
all,
> the companies that are the worst offenders are also their biggest
> advertisers. The politicians can't be bothered, those same companies are
> also their biggest contributors. To get a real feel for the magnitude of
the
> loss of jobs, you have to read articles in other countries news sources.
> It's not just an American problem, but we are going to feel it the worst.
We
> are a nation of consumers, we produce virtually nothing.
>
> I don't have an answer to the situation. I wish I did. But I do know that
> the public at large is unaware or uncaring. The only way to begin to
change
> the situation is by awareness.
>
> Well, you asked.
>
> JaR
>
>
>

they teach indian to effect yank accents when dealing with the great
unwashed

<Flicker> wrote in message news:...
> It's hard to say. Companies are trying to survive in the wave of
> outsourcing. If they don't then customers will turn away looking at other
> companies. The first thing is to get buyers by low prices. If customers
> realize it and stop buying from them, it takes few years to financally
> affect them. So ... they can die few years later rather than now.
> Fortunately Dell is outsoucring support for homer users only as fas as I
am
> aware. Last time I called Dell for laptop support under business account
I
> had an AMERICAN on the phone.
>
>
> "JaR" <> wrote in message
> news:O5x%...
> > So, I just got a new lapdog, 2.2Gz Celeron, 15" TFT, 30 Gig HD 512 RAM.
> >
> > Oooh, Shiney!
> >
> > Patitioned off the HD. Install SuSe 8.2 to dual boot with XP. All is
well,
> > but the screen res in Linux is only 640X480. Can't figure out how to
> change
> > it as the monitor is unsupported. Turns out I need to enter the settings
> > manually.
> >
> > Furrfu!
> >
> > So I fire off an e-mail to Dull support. Please supply horizontal and
> > vertical frequency settings and reccomended refresh rate. TWO DAYS later
I
> > get an e-mail back from "Annie" that starts off, "Dear Jones".
> >
> > OK, "Annie's" real name is probably "Anand" or "Anil" or some such.
> Anyhoo,
> > "Annie" proceeds to inform me that as I am confused about how to set
> screen
> > resolution, I need to familiarize myself with the "Display properties"
in
> > XP. Further explanations can be found in windows Help if I search under
> > "screen resolution"
> >
> > Grrrrr.
> >
> > I e-mail back, explaining that, as I am in Linux, the windows display
> > properties do me little good. Can she please just send me the
information
> I
> > requested, and we can stay friends.
> >
> > Been two days now and still waiting.
> > No freaking where in the documentation, or on Dull's web site can I find
> the
> > info I need.
> >
> > Dontcha just love dealing with the talented individuals that these
> companies
> > are hiring. after reading some of the posts in here with East Indian
> > sounding names in the "from" line asking stupid questions, it's hard to
be
> > suprised.
> >
> > Oh, BTW, if any of y'all happen to know the settings for an Inspiron
with
> a
> > 15" TFT, I'd be obliged.
> >
> > Here endeth mine rant.
> >
> > J.R. Jones
> > A+ Net+ MCSA MCNGP#............................42
> >
> >
>
>

Its happening over here as well...

http://news.bbc.co.uk/1/hi/technology/2940339.stm


Regards,

Paul Lynch
MCSE

yup it's been happening in theUK for ages,..
ever dealt with sky tv.. if your unlucky enuff to get landed talking to an
indian your in for a long night...

"Paul Lynch" <> wrote in message
news:...
> Its happening over here as well...
>
> http://news.bbc.co.uk/1/hi/technology/2940339.stm
>
>
> Regards,
>
> Paul Lynch
> MCSE

Then I take it you don't read the LA or New York Times either.

"billyw" <> wrote in message
news:...
> the plain fact is your news media is so corrupt that they really dont show
> the reality of what is going on.
> on occasion i watch fux news. usually if there isn't any other fairy tale
on
> tv. the bias is unreal the reporting a joke and the truth.... entirely
> missing.
> is it any wonder you are stoking up trouble for yourselves...
>
> the US is getting hit just the same as any other western country.. and at
> the same time our governments sell us down the river by striking trade
deals
> with china etc.
> can motorola (for instance) really call itself an american company?
> considering a fair amount of it's stuff is produced outside the cus.
>
> think of this.. if china and india continue the way they are going, they
> will in effect control a rather large slice of the worlds manufacturing
and
> software production. in the event of a war or such.. china and india can
> pull the plug on these good and services.. then what is the US etc going
to
> do.... throw lawyers at them...
> all empires eventually fall... you are now watching the decay begin.. all
> based on the greed of corporations and ceo's going for a good bonus
payment.
>
>
> "JaR" <> wrote in message
> news:...
> > "Brendon Rogers" <> wrote in message
> > news:...
> > > OK, question for you - since you know Dell is offshoring their support
> > then
> > > why did you buy your laptop from them?
> > >
> > >
> >
> > Nope they won't listen. Name a supplier that does *not* offshore their
> > support nowadays. If there is one, I am unaware of it. I have owned, or
> > worked on, stuff from damn near every manufacturer, and they all suck.
My
> > current home box was built by me. But guess what? All the components are
> > manufacured overseas. There are no domestic manufacturers.
> >
> > Usually, tech support is unimportant in my decision to buy, as they are
> all
> > pathetic. This particular instance, however, graphically points out the
> > downside.
> >
> > We need to do more "whinging" to each other, our associates, our
> > politicians, etc. First the manufacturing jobs went. Now the tech and
> > clerical jobs are going. A local cannery here in .wa just announced that
> it
> > will no longer buy asparagus from local growers, as it can buy cheaper
> from
> > Argentina! WTF!
> >
> > The press, by and large, is completely ignoring what's going on. After
> all,
> > the companies that are the worst offenders are also their biggest
> > advertisers. The politicians can't be bothered, those same companies are
> > also their biggest contributors. To get a real feel for the magnitude of
> the
> > loss of jobs, you have to read articles in other countries news sources.
> > It's not just an American problem, but we are going to feel it the
worst.
> We
> > are a nation of consumers, we produce virtually nothing.
> >
> > I don't have an answer to the situation. I wish I did. But I do know
that
> > the public at large is unaware or uncaring. The only way to begin to
> change
> > the situation is by awareness.
> >
> > Well, you asked.
> >
> > JaR
> >
> >
> >
>
>