Getting compensation from Prometric - Anybody managed it ??

Hi,

Anybody managed to get some compensation e.g. free test from Prometric when
they've failed to run a test?? I tried to sit 70-216 last week, but due to
tech. problems it failed to start. It was rescheduled for the next day, but
I had to take a further days unpaid leave to sit it. I tried to email
them, but they don't seem interested. With their restrictive cancellation
policy it seems a bit unfair IMHO that if they screw up, there's no comeback
on them.

Interested to know if anybody else has had any luck before I go back to them

Thanks,

Monty


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.522 / Virus Database: 320 - Release Date: 29/09/2003

Monty Burns

>-----Original Message-----
>Hi,
>
>Anybody managed to get some compensation e.g. free test
from Prometric when
>they've failed to run a test?? I tried to sit 70-216
last week, but due to
>tech. problems it failed to start. It was rescheduled
for the next day, but
>I had to take a further days unpaid leave to sit it. I
tried to email
>them, but they don't seem interested. With their
restrictive cancellation
>policy it seems a bit unfair IMHO that if they screw up,
there's no comeback
>on them.
>
>Interested to know if anybody else has had any luck
before I go back to them
>
>Thanks,
>
>Monty
>
>
>---
>Outgoing mail is certified Virus Free.
>Checked by AVG anti-virus system (http://www.grisoft.com).
>Version: 6.0.522 / Virus Database: 320 - Release Date:
29/09/2003
>
>


Firstly, I agree that something better than just
rescheduling the test should be offered, like an extra
exam voucher, perhaps? Serves to keep them on their toes.

BUT - It was up to you to reschedule a time that was
convenient and you didn't have to pick the next day. They
should not have offered you the next day as the only
choice; it is their fault and they are obligated to a time
that suits both of you. However, if the only choice was
for the next day, they are in the wrong, even under their
own terms and conditions and policies.

You accepted their exam terms and conditions, which
entitles them to do this under certain circumstances.
Therefore, it would be argued that no other compensation
would be necessary.

I would still pursue some form of compensation, like a
voucher. Don't quit.

Marko

Hi
They have done this to me too as their main server had a
hardware failure. They will not reply to your emails.
Telephone calls are useless as they insist that you had a
chance to do the test later.
A few years ago prometric delayed sending the result of my
Novell test to Novell and my certificate was delayed. They
of their own accord sent me a compensation voucher for a
free test. But now they have too much business to care
about individuals.....try testing with VUE.

>-----Original Message-----
>
>>-----Original Message-----
>>Hi,
>>
>>Anybody managed to get some compensation e.g. free test
>from Prometric when
>>they've failed to run a test?? I tried to sit 70-216
>last week, but due to
>>tech. problems it failed to start. It was rescheduled
>for the next day, but
>>I had to take a further days unpaid leave to sit it. I
>tried to email
>>them, but they don't seem interested. With their
>restrictive cancellation
>>policy it seems a bit unfair IMHO that if they screw up,
>there's no comeback
>>on them.
>>
>>Interested to know if anybody else has had any luck
>before I go back to them
>>
>>Thanks,
>>
>>Monty
>>
>>
>>---
>>Outgoing mail is certified Virus Free.
>>Checked by AVG anti-virus system
(http://www.grisoft.com).
>>Version: 6.0.522 / Virus Database: 320 - Release Date:
>29/09/2003
>>
>>
>
>
>Firstly, I agree that something better than just
>rescheduling the test should be offered, like an extra
>exam voucher, perhaps? Serves to keep them on their toes.
>
>BUT - It was up to you to reschedule a time that was
>convenient and you didn't have to pick the next day.
They
>should not have offered you the next day as the only
>choice; it is their fault and they are obligated to a
time
>that suits both of you. However, if the only choice was
>for the next day, they are in the wrong, even under their
>own terms and conditions and policies.
>
>You accepted their exam terms and conditions, which
>entitles them to do this under certain circumstances.
>Therefore, it would be argued that no other compensation
>would be necessary.
>
>I would still pursue some form of compensation, like a
>voucher. Don't quit.
>.
>

Khush

I had have the same problem with VUE.
And it ended with NO COMPENSATION!!!!!!!!!!!!!!!!!!!!!

So I did last 2 exams at Prometric. It's much more better!

Let's look at it!

There was attached scanned "VUE Testing Center Log Sheet".
I send it to all customer satisfaction emails of VUE, Prometric and M$ for
information. No reply from VUE, M$ wrote me that they cannot do anything and
Prometric invited me to their testing center.

Murphy


################################################
OK. Somebody from VUE called me yesterday. She said I was working on the
test (just Qs, w/o adjustments and so on) 144 minutes.

I came to the testing room, wrote down the time (9:40) and wait till woman
from S-Comp prepare the test. Then I answered Qs as how long I work with
W2k. After I began the test +/- 9:55. After some time the test showed window
"Timeout for Qs" and immediately after "Timeout for comments". I was
surprised gaped at monitor for some while. Then I asked miss Hajkova for
assistance. She went to testing room, looked at monitor returned to
reception and said she could not do anything. So I wrote time (11:55). So
from my entering the testing room to the end it was 135 minutes & about 20
or 30 minutes I lost with stupid questions like as I used W2k beta and at
the end.

How could You tell me I had enough time?

Look at Vue.jpg attachment and write me. Do You trust Your certified partner
S-Comp? So You have to accept my claims!



Martin Matej Klimes

################################################




"Monty Burns" <> wrote in message
news:bluage$g88md$...
> Hi,
>
> Anybody managed to get some compensation e.g. free test from Prometric
when
> they've failed to run a test?? I tried to sit 70-216 last week, but due
to
> tech. problems it failed to start. It was rescheduled for the next day,
but
> I had to take a further days unpaid leave to sit it. I tried to email
> them, but they don't seem interested. With their restrictive cancellation
> policy it seems a bit unfair IMHO that if they screw up, there's no
comeback
> on them.
>
> Interested to know if anybody else has had any luck before I go back to
them
>
> Thanks,
>
> Monty
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.522 / Virus Database: 320 - Release Date: 29/09/2003
>
>

Murphy

BAD idea too ;-(


"Khush" <> wrote in message
news:0f2301c38cd8$94d53090$...
> Hi
> They have done this to me too as their main server had a
> hardware failure. They will not reply to your emails.
> Telephone calls are useless as they insist that you had a
> chance to do the test later.
> A few years ago prometric delayed sending the result of my
> Novell test to Novell and my certificate was delayed. They
> of their own accord sent me a compensation voucher for a
> free test. But now they have too much business to care
> about individuals.....try testing with VUE.
>
> >-----Original Message-----
> >
> >>-----Original Message-----
> >>Hi,
> >>
> >>Anybody managed to get some compensation e.g. free test
> >from Prometric when
> >>they've failed to run a test?? I tried to sit 70-216
> >last week, but due to
> >>tech. problems it failed to start. It was rescheduled
> >for the next day, but
> >>I had to take a further days unpaid leave to sit it. I
> >tried to email
> >>them, but they don't seem interested. With their
> >restrictive cancellation
> >>policy it seems a bit unfair IMHO that if they screw up,
> >there's no comeback
> >>on them.
> >>
> >>Interested to know if anybody else has had any luck
> >before I go back to them
> >>
> >>Thanks,
> >>
> >>Monty
> >>
> >>
> >>---
> >>Outgoing mail is certified Virus Free.
> >>Checked by AVG anti-virus system
> (http://www.grisoft.com).
> >>Version: 6.0.522 / Virus Database: 320 - Release Date:
> >29/09/2003
> >>
> >>
> >
> >
> >Firstly, I agree that something better than just
> >rescheduling the test should be offered, like an extra
> >exam voucher, perhaps? Serves to keep them on their toes.
> >
> >BUT - It was up to you to reschedule a time that was
> >convenient and you didn't have to pick the next day.
> They
> >should not have offered you the next day as the only
> >choice; it is their fault and they are obligated to a
> time
> >that suits both of you. However, if the only choice was
> >for the next day, they are in the wrong, even under their
> >own terms and conditions and policies.
> >
> >You accepted their exam terms and conditions, which
> >entitles them to do this under certain circumstances.
> >Therefore, it would be argued that no other compensation
> >would be necessary.
> >
> >I would still pursue some form of compensation, like a
> >voucher. Don't quit.
> >.
> >

Murphy

Why?

"Murphy" <> escribió en el mensaje
news:...
> BAD idea too ;-(
>
>
> "Khush" <> wrote in message
> news:0f2301c38cd8$94d53090$...
> > Hi
> > They have done this to me too as their main server had a
> > hardware failure. They will not reply to your emails.
> > Telephone calls are useless as they insist that you had a
> > chance to do the test later.
> > A few years ago prometric delayed sending the result of my
> > Novell test to Novell and my certificate was delayed. They
> > of their own accord sent me a compensation voucher for a
> > free test. But now they have too much business to care
> > about individuals.....try testing with VUE.
> >
> > >-----Original Message-----
> > >
> > >>-----Original Message-----
> > >>Hi,
> > >>
> > >>Anybody managed to get some compensation e.g. free test
> > >from Prometric when
> > >>they've failed to run a test?? I tried to sit 70-216
> > >last week, but due to
> > >>tech. problems it failed to start. It was rescheduled
> > >for the next day, but
> > >>I had to take a further days unpaid leave to sit it. I
> > >tried to email
> > >>them, but they don't seem interested. With their
> > >restrictive cancellation
> > >>policy it seems a bit unfair IMHO that if they screw up,
> > >there's no comeback
> > >>on them.
> > >>
> > >>Interested to know if anybody else has had any luck
> > >before I go back to them
> > >>
> > >>Thanks,
> > >>
> > >>Monty
> > >>
> > >>
> > >>---
> > >>Outgoing mail is certified Virus Free.
> > >>Checked by AVG anti-virus system
> > (http://www.grisoft.com).
> > >>Version: 6.0.522 / Virus Database: 320 - Release Date:
> > >29/09/2003
> > >>
> > >>
> > >
> > >
> > >Firstly, I agree that something better than just
> > >rescheduling the test should be offered, like an extra
> > >exam voucher, perhaps? Serves to keep them on their toes.
> > >
> > >BUT - It was up to you to reschedule a time that was
> > >convenient and you didn't have to pick the next day.
> > They
> > >should not have offered you the next day as the only
> > >choice; it is their fault and they are obligated to a
> > time
> > >that suits both of you. However, if the only choice was
> > >for the next day, they are in the wrong, even under their
> > >own terms and conditions and policies.
> > >
> > >You accepted their exam terms and conditions, which
> > >entitles them to do this under certain circumstances.
> > >Therefore, it would be argued that no other compensation
> > >would be necessary.
> > >
> > >I would still pursue some form of compensation, like a
> > >voucher. Don't quit.
> > >.
> > >
>
>

Javier Sola[Argentina]

I've written it just one line below...


"Javier Sola[Argentina]" <> wrote in message
news:...
> Why?
>
> "Murphy" <> escribió en el mensaje
> news:...
> > BAD idea too ;-(
> >
> >
> > "Khush" <> wrote in message
> > news:0f2301c38cd8$94d53090$...
> > > Hi
> > > They have done this to me too as their main server had a
> > > hardware failure. They will not reply to your emails.
> > > Telephone calls are useless as they insist that you had a
> > > chance to do the test later.
> > > A few years ago prometric delayed sending the result of my
> > > Novell test to Novell and my certificate was delayed. They
> > > of their own accord sent me a compensation voucher for a
> > > free test. But now they have too much business to care
> > > about individuals.....try testing with VUE.
> > >
> > > >-----Original Message-----
> > > >
> > > >>-----Original Message-----
> > > >>Hi,
> > > >>
> > > >>Anybody managed to get some compensation e.g. free test
> > > >from Prometric when
> > > >>they've failed to run a test?? I tried to sit 70-216
> > > >last week, but due to
> > > >>tech. problems it failed to start. It was rescheduled
> > > >for the next day, but
> > > >>I had to take a further days unpaid leave to sit it. I
> > > >tried to email
> > > >>them, but they don't seem interested. With their
> > > >restrictive cancellation
> > > >>policy it seems a bit unfair IMHO that if they screw up,
> > > >there's no comeback
> > > >>on them.
> > > >>
> > > >>Interested to know if anybody else has had any luck
> > > >before I go back to them
> > > >>
> > > >>Thanks,
> > > >>
> > > >>Monty
> > > >>
> > > >>
> > > >>---
> > > >>Outgoing mail is certified Virus Free.
> > > >>Checked by AVG anti-virus system
> > > (http://www.grisoft.com).
> > > >>Version: 6.0.522 / Virus Database: 320 - Release Date:
> > > >29/09/2003
> > > >>
> > > >>
> > > >
> > > >
> > > >Firstly, I agree that something better than just
> > > >rescheduling the test should be offered, like an extra
> > > >exam voucher, perhaps? Serves to keep them on their toes.
> > > >
> > > >BUT - It was up to you to reschedule a time that was
> > > >convenient and you didn't have to pick the next day.
> > > They
> > > >should not have offered you the next day as the only
> > > >choice; it is their fault and they are obligated to a
> > > time
> > > >that suits both of you. However, if the only choice was
> > > >for the next day, they are in the wrong, even under their
> > > >own terms and conditions and policies.
> > > >
> > > >You accepted their exam terms and conditions, which
> > > >entitles them to do this under certain circumstances.
> > > >Therefore, it would be argued that no other compensation
> > > >would be necessary.
> > > >
> > > >I would still pursue some form of compensation, like a
> > > >voucher. Don't quit.
> > > >.
> > > >
> >
> >
>
>

Murphy

Guys,

Thanks for comments. I re-emailed them and refused to accept their position
and they have credited a free future test for me. That's all I was looking
for.

Monty


"Murphy" <> wrote in message
news:...
> I've written it just one line below...
>
>
> "Javier Sola[Argentina]" <> wrote in message
> news:...
> > Why?
> >
> > "Murphy" <> escribió en el mensaje
> > news:...
> > > BAD idea too ;-(
> > >
> > >
> > > "Khush" <> wrote in message
> > > news:0f2301c38cd8$94d53090$...
> > > > Hi
> > > > They have done this to me too as their main server had a
> > > > hardware failure. They will not reply to your emails.
> > > > Telephone calls are useless as they insist that you had a
> > > > chance to do the test later.
> > > > A few years ago prometric delayed sending the result of my
> > > > Novell test to Novell and my certificate was delayed. They
> > > > of their own accord sent me a compensation voucher for a
> > > > free test. But now they have too much business to care
> > > > about individuals.....try testing with VUE.
> > > >
> > > > >-----Original Message-----
> > > > >
> > > > >>-----Original Message-----
> > > > >>Hi,
> > > > >>
> > > > >>Anybody managed to get some compensation e.g. free test
> > > > >from Prometric when
> > > > >>they've failed to run a test?? I tried to sit 70-216
> > > > >last week, but due to
> > > > >>tech. problems it failed to start. It was rescheduled
> > > > >for the next day, but
> > > > >>I had to take a further days unpaid leave to sit it. I
> > > > >tried to email
> > > > >>them, but they don't seem interested. With their
> > > > >restrictive cancellation
> > > > >>policy it seems a bit unfair IMHO that if they screw up,
> > > > >there's no comeback
> > > > >>on them.
> > > > >>
> > > > >>Interested to know if anybody else has had any luck
> > > > >before I go back to them
> > > > >>
> > > > >>Thanks,
> > > > >>
> > > > >>Monty
> > > > >>
> > > > >>
> > > > >>---
> > > > >>Outgoing mail is certified Virus Free.
> > > > >>Checked by AVG anti-virus system
> > > > (http://www.grisoft.com).
> > > > >>Version: 6.0.522 / Virus Database: 320 - Release Date:
> > > > >29/09/2003
> > > > >>
> > > > >>
> > > > >
> > > > >
> > > > >Firstly, I agree that something better than just
> > > > >rescheduling the test should be offered, like an extra
> > > > >exam voucher, perhaps? Serves to keep them on their toes.
> > > > >
> > > > >BUT - It was up to you to reschedule a time that was
> > > > >convenient and you didn't have to pick the next day.
> > > > They
> > > > >should not have offered you the next day as the only
> > > > >choice; it is their fault and they are obligated to a
> > > > time
> > > > >that suits both of you. However, if the only choice was
> > > > >for the next day, they are in the wrong, even under their
> > > > >own terms and conditions and policies.
> > > > >
> > > > >You accepted their exam terms and conditions, which
> > > > >entitles them to do this under certain circumstances.
> > > > >Therefore, it would be argued that no other compensation
> > > > >would be necessary.
> > > > >
> > > > >I would still pursue some form of compensation, like a
> > > > >voucher. Don't quit.
> > > > >.
> > > > >
> > >
> > >
> >
> >
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.524 / Virus Database: 321 - Release Date: 06/10/2003

Monty Burns

>-----Original Message-----
>Guys,
>
>Thanks for comments. I re-emailed them and refused to
accept their position
>and they have credited a free future test for me. That's
all I was looking
>for.
>
>Monty
>


Like I said: Don't quit. I have heard of others who also
ended up with free future exams after VUE or Prometric
caused problems for exam takers.

Well done, Monty.

Marko