Velocity Reviews - Computer Hardware Reviews

Velocity Reviews > Newsgroups > Computing > Computer Support > CDRW drive has dissapeared

Reply
Thread Tools

CDRW drive has dissapeared

 
 
Cabbage
Guest
Posts: n/a
 
      11-14-2005

My girlfriend installed a program called Burn4free to burn stuff to CD
when she went to burn it told her "asci" driver needed
She "obtained" the file (she doesn't remember where from) and extracte
it to the Burn4free system file, and then ran the asci file, as per th
instructions Burn4free gave her
She was able to burn a CD, and when she re-inserted the disc to chec
it had burned properly, F: drive dissapeared right before her eyes
:censored:
The drivers are supposedly fine, but the device cannot be found, othe
than that I have no idea what's happened, can anyone help
Here's my HJT log if it's any use

>
> Logfile of HijackThis v1.99.
> Scan saved at 8:51:28 AM, on 15/11/200
> Platform: Windows XP SP2 (WinNT 5.01.2600
> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180
> Running processes
> C:\WINDOWS\System32\smss.ex
> C:\WINDOWS\system32\winlogon.ex
> C:\WINDOWS\system32\services.ex
> C:\WINDOWS\system32\lsass.ex
> C:\WINDOWS\system32\svchost.ex
> C:\WINDOWS\System32\svchost.ex
> C:\WINDOWS\system32\spoolsv.ex
> D:\PROGRA~1\AVG7\avgamsvr.ex
> D:\PROGRA~1\AVG7\avgupsvc.ex
> C:\WINDOWS\system32\nvsvc32.ex
> C:\WINDOWS\System32\svchost.ex
> C:\WINDOWS\Explorer.EX
> C:\Program Files\Sunbel
> Software\CounterSpy\Consumer\sunThreatEngine.ex
> C:\Program Files\Sunbel
> Software\CounterSpy\Consumer\SunProtectionServer.e x
> C:\WINDOWS\System32\taskswitch.ex
> C:\WINDOWS\system32\RUNDLL32.EX
> D:\PROGRA~1\AVG7\avgcc.ex
> C:\WINDOWS\system32\q0jnvsm5.ex
> C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunserver.ex
> C:\Program Files\Java\jre1.5.0_05\bin\jusched.ex
> C:\Program Files\Logitech\MouseWare\system\em_exec.ex
> C:\Program Files\DV Series\Console\Watch.ex
> D:\Program Files\aim.ex
> C:\Program Files\MSN Messenger\msnmsgr.ex
> D:\Program Files\Skype\Phone\Skype.ex
> D:\PROGRA~1\AVG7\avgw.ex
> C:\WINDOWS\system32\notepad.ex
> C:\Program Files\Internet Explorer\iexplore.ex
> C:\Program Files\LeechGet 2004\LeechGet.ex
> D:\Program Files\HijackThis.ex
> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar
> http://g.ninemsn.com.au/0SEDEAT/SAOS0
> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page
> http://www.rosebum.com/foru
> O1 - Hosts: 213.21.225.11 gg.muchina.co
> O1 - Hosts: 213.21.225.11 ogg.muchina.co
> O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3
> - D:\Program Files\Adobe Reader 6\Reader\ActiveX\AcroIEHelper.dl
> O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (n
> file
> O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.ex
> irprops.cpl,,BluetoothAuthenticationAgen
> O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.ex
> O4 - HKLM\..\Run: [PowerMenu] "%systemroot%\system32\powermenu.exe
> -hideself o
> O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EX
> C:\WINDOWS\system32\NvCpl.dll,NvStartu
> O4 - HKLM\..\Run: [nwiz] nwiz.exe /instal
> O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EX
> C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarIni
> O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Ex
> O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\AVG7\avgcc.exe /STARTU
> O4 - HKLM\..\Run: [QuickTime Task] "D:\downloads\qttask.exe
> -atboottim
> O4 - HKLM\..\Run: [q0jnvsm5] C:\WINDOWS\system32\q0jnvsm5.ex
> O4 - HKLM\..\Run: [SunServer] C:\Program Files\Sunbel
> Software\CounterSpy\Consumer\sunserver.ex
> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Progra
> Files\Java\jre1.5.0_05\bin\jusched.ex
> O4 - Startup: LimeWire On Startup.lnk = D:\Progra
> Files\LimeWire\LimeWire.ex
> O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Progra
> Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.ex
> O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Commo
> Files\Adobe\Calibration\Adobe Gamma Loader.ex
> O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsof
> Office XP\Office10\OSA.EX
> O4 - Global Startup: Watch.lnk = C:\Program Files\D
> Series\Console\Watch.ex
> O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AI
> Toolbar\AIMBar.dll/aimsearch.ht
> O8 - Extra context menu item: Download using LeechGet -
> file://C:\Program Files\LeechGet 2004\\AddUrl.html
> O8 - Extra context menu item: Download using LeechGet Wizard -
> file://C:\Program Files\LeechGet 2004\\Wizard.html
> O8 - Extra context menu item: E&xport to Microsoft Excel -
> res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
> O8 - Extra context menu item: Parse with LeechGet - file://C:\Program
> Files\LeechGet 2004\\Parser.html
> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
> C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
> O9 - Extra 'Tools' menuitem: Sun Java Console -
> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
> Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
> O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
> D:\Program Files\aim.exe
> O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} -
> D:\Program Files\ICQLite\ICQLite.exe
> O9 - Extra 'Tools' menuitem: ICQ Lite -
> {B863453A-26C3-4e1f-A54D-A2CD196348E9} - D:\Program
> Files\ICQLite\ICQLite.exe
> O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52}
> - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class)
> - http://tinyurl.com/75mz5
> O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient
> Class) - http://tinyurl.com/and29
> O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
> (MsnMessengerSetupDownloadControl Class) -
> http://messenger.msn.com/download/Ms...Downloader.cab
> O18 - Protocol: bt2 - {1730B77B-F429-498F-9B15-4514D83C8294} -
> D:\PROGRA~1\BT2Net\BT2PLU~1.DLL (file missing)
> O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
> "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
> O18 - Filter: application/x-bt2 -
> {6E1DDCE8-76BC-4390-9488-806E8FB1AD77} -
> D:\PROGRA~1\BT2Net\BT2PLU~1.DLL
> O23 - Service: Adobe LM Service - Unknown owner - C:\Program
> Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
> O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -
> D:\PROGRA~1\AVG7\avgamsvr.exe
> O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -
> D:\PROGRA~1\AVG7\avgupsvc.exe
> O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
> Corporation - C:\WINDOWS\system32\nvsvc32.exe
>



--
Cabbage
------------------------------------------------------------------------
Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=16099
View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458

 
Reply With Quote
 
 
 
 
bughunter.dustin@gmail.com
Guest
Posts: n/a
 
      11-15-2005
Cabbage wrote:
> My girlfriend installed a program called Burn4free to burn stuff to CD,
> when she went to burn it told her "asci" driver needed.
> She "obtained" the file (she doesn't remember where from) and extracted
> it to the Burn4free system file, and then ran the asci file, as per the
> instructions Burn4free gave her.
> She was able to burn a CD, and when she re-inserted the disc to check
> it had burned properly, F: drive dissapeared right before her eyes.
> :censored:
> The drivers are supposedly fine, but the device cannot be found, other
> than that I have no idea what's happened, can anyone help?
> Here's my HJT log if it's any use.


The drivers might be fine, but the lower/upper filter keys probably are
not.
Also, the only thing I found in your HJT log that probably shouldn't be
there is this, but before you go and kill it, would you mind emailing
it to me? just copy it as bug.sam and send it to the account I'm
posting with.

> C:\WINDOWS\system32\q0jnvsm5.exe


Have her uninstall the software. And go here to get her cdrw back:
http://support.microsoft.com/default...b;en-us;320553


Regards,
Dustin Cook
http://bughunter.atspace.org

 
Reply With Quote
 
 
 
 
Blinky the Shark
Guest
Posts: n/a
 
      11-15-2005
Cabbage wrote:

[see Subject]

Damn! And just last week someone's printer was stolen. It's a
jungle out there!


--
Blinky
Killing all Google Groups posts.
http://blinkynet.net/comp/uip5.html
 
Reply With Quote
 
Cabbage
Guest
Posts: n/a
 
      11-16-2005

http://www.velocityreviews.com/forums/(E-Mail Removed) Wrote:
>
> Have her uninstall the software. And go here to get her cdrw back
> http://support.microsoft.com/default...kb;en-us;32055
>
>
> Regards
> Dustin Coo
> http://bughunter.atspace.or


Umm, I tried to follow the instructions there, but it sai
> 3.Locate and then click the following registry subkey
> *HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
> 4.On the *File* menu, click *Export*
>


and I located the reg subkey, but there is like 24 of them with tha
exact same name. Should I export all of them, or am I in deeper s**
than I thought

Sorry to be a bother, but I'm a complete newbie at this stuff

--
Cabbag
-----------------------------------------------------------------------
Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=1609
View this thread: http://www.iamnotageek.com/showthread.php?t=181910545

 
Reply With Quote
 
Cabbage
Guest
Posts: n/a
 
      11-17-2005

Damn, ignore my last post, I really shouldn't try this stuff when I'
falling asleep

Anyway, the info from the microsoft support page didn't help
Any other ideas? All I can do is
Device manager says the registry info is incomplete or damaged, an
that the device location is 0(0)

The drive is working, I just can't access it because it won't show u
in 'My Computer'
It only dissapeared after my girlfirend installed Burn4free

--
Cabbag
-----------------------------------------------------------------------
Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=1609
View this thread: http://www.iamnotageek.com/showthread.php?t=181910545

 
Reply With Quote
 
Jim Byrd
Guest
Posts: n/a
 
      11-18-2005
Hi Cabbage - Try some more of the same but different.

See here: http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
may not sound like it applies but take the steps outlined there to delete
the Upper and Lower Filters.

You can also use this reg file to handle these deletes (it takes care of
deleting some other things which can cause problems as well):
http://www.aumha.org/downloads/cdgone.zip This is
pretty much the "standard" fix for this type of issue. Backup first so that
you can recover if there are problems (there aren't usually, BTW).

It's recommended by Compaq/HP that you run FilterFixer also when this occurs
to recreate the correct entries, here:
ftp://ftp.compaq.com/pub/softpaq/sp2...00/sp27949.exe Instructions
here: ftp://ftp.compaq.com/pub/softpaq/sp2...00/sp27949.txt

--
Regards, Jim Byrd, MS-MVP/DTS/AH-VSOP
My Blog, Defending Your Machine, here:
http://DefendingYourMachine.blogspot.com/

"Cabbage" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)
> Damn, ignore my last post, I really shouldn't try this stuff when I'm
> falling asleep.
>
> Anyway, the info from the microsoft support page didn't help.
> Any other ideas? All I can do is
> Device manager says the registry info is incomplete or damaged, and
> that the device location is 0(0).
>
> The drive is working, I just can't access it because it won't show up
> in 'My Computer'.
> It only dissapeared after my girlfirend installed Burn4free.



 
Reply With Quote
 
Roger Jansson
Guest
Posts: n/a
 
      11-18-2005
"Cabbage" <(E-Mail Removed)> skrev i meddelandet
news:(E-Mail Removed)...
>
> Damn, ignore my last post, I really shouldn't try this stuff when I'm
> falling asleep.
>
> Anyway, the info from the microsoft support page didn't help.
> Any other ideas? All I can do is
> Device manager says the registry info is incomplete or damaged, and
> that the device location is 0(0).
>
> The drive is working, I just can't access it because it won't show up
> in 'My Computer'.
> It only dissapeared after my girlfirend installed Burn4free.
>
>
> --
> Cabbage
> ------------------------------------------------------------------------
> Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=16099
> View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458
>


Run this file, it could possibly solve your problem...

http://www.ds.hj.se/~statemachine/xp_cd_dvd_fix.vbs

You have to disable any antivirus software first, since some of those
applications consider all unsigned vbs-scripts to be viruses.


 
Reply With Quote
 
Jim Byrd
Guest
Posts: n/a
 
      11-18-2005
Hi Roger - Just an FYI in case you post this again sometime - That file is
just MVP Doug Knox's original .vbs version of cdgone.reg which I posted
above. If you're going to point people to it, here's the author's download
site: http://www.dougknox.com/ (See Win XP Fixes|Restore CD/DVD Drives to
Explorer), and here's the direct download link:
http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip which will unzip to a
..exe file to perform the same functions.

--
Regards, Jim Byrd, MS-MVP/DTS/AH-VSOP
My Blog, Defending Your Machine, here:
http://DefendingYourMachine.blogspot.com/

"Roger Jansson" <(E-Mail Removed)> wrote in message
news:dlkjjn$btb$(E-Mail Removed)
> "Cabbage" <(E-Mail Removed)> skrev i

meddelandet
> news:(E-Mail Removed)...
>>
>> Damn, ignore my last post, I really shouldn't try this stuff when I'm
>> falling asleep.
>>
>> Anyway, the info from the microsoft support page didn't help.
>> Any other ideas? All I can do is
>> Device manager says the registry info is incomplete or damaged, and
>> that the device location is 0(0).
>>
>> The drive is working, I just can't access it because it won't show up
>> in 'My Computer'.
>> It only dissapeared after my girlfirend installed Burn4free.
>>
>>
>> --
>> Cabbage
>> ------------------------------------------------------------------------
>> Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=16099
>> View this thread: http://www.iamnotageek.com/showthread.php?t=1819105458
>>

>
> Run this file, it could possibly solve your problem...
>
> http://www.ds.hj.se/~statemachine/xp_cd_dvd_fix.vbs
>
> You have to disable any antivirus software first, since some of those
> applications consider all unsigned vbs-scripts to be viruses.



 
Reply With Quote
 
Cabbage
Guest
Posts: n/a
 
      11-22-2005

Alrighty then, I tried _XP_CD-DVD-Fix.zip_ and no good
I tried the upper/lower filter thing
> 6.Click the *REG_MULTI_SZ* data type *UpperFilters*, and then clic
> *Delete* on the *Edit* menu. When you are prompted to confirm th
> deletion, click *Yes*.
>
> *Note* If this data type is missing, go to Method 2
>
> 7.Click the *REG_MULTI_SZ* data type *LowerFilters*, and then clic
> *Delete* on the *Edit* menu. When you are prompted to confirm th
> deletion, click *Yes*
>
> 8.Quit Registry Editor, and then restart the computer


but I can't find REG_MULTI_SZ in regedit
I also tried uninstalling the device and reinstalling it(method 2)
nothing

--
Cabbag
-----------------------------------------------------------------------
Cabbage's Profile: http://www.iamnotageek.com/member.php?userid=1609
View this thread: http://www.iamnotageek.com/showthread.php?t=181910545

 
Reply With Quote
 
 
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Microsoft bluetooth support dissapeared =?Utf-8?B?S2luZyBCbGFo?= Wireless Networking 0 01-27-2006 11:11 AM
Strange problem - files dissapeared Tomislav Computer Security 2 10-09-2005 11:53 PM
Hard Disk Dissapeared Smith Computer Support 15 02-08-2005 12:43 AM
default settings dissapeared! gary Computer Support 1 01-11-2004 06:53 PM
XP Help and Support (dissapeared) Patrick Computer Support 8 07-17-2003 07:08 PM



Advertisments