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Hi,

I think I'm getting the run-around from Prometric and I'm wondering if
this is a common occurrence.

Early this year I sat and passed the MS 70-175 exam. About a month ago
I happened to check my transcript on the MCP website only to find that
exam missing. I called Prometric to find out what was going on and
they told me I was a "no-show". I faxed them my certificate and they
promised to follow it up. Last week I called again and the Candidate
Care person promised I would get a call within 2 days. No call came.

So what would you suggest? To me it sounds like although the Candidate
Care people are polite and curtious, they cannot, or are unwilling, or
simply pay lip-service to issues such as mine. Also it sounds like
that certificate you get when you pass an exam is really worthless or
meaningless.

This isn't sour-grapes. I assumed once they had the certificate they
would have cleared this up within hours. Prometric's performance has
fallen short of my expecations. So am I alone?

Regards

David Macaskill.

David Macaskill wrote:

> Hi,
>
> I think I'm getting the run-around from Prometric and I'm wondering if
> this is a common occurrence.
>
> Early this year I sat and passed the MS 70-175 exam. About a month ago
> I happened to check my transcript on the MCP website only to find that
> exam missing. I called Prometric to find out what was going on and
> they told me I was a "no-show". I faxed them my certificate and they
> promised to follow it up. Last week I called again and the Candidate
> Care person promised I would get a call within 2 days. No call came.
>
> So what would you suggest? To me it sounds like although the Candidate
> Care people are polite and curtious, they cannot, or are unwilling, or
> simply pay lip-service to issues such as mine. Also it sounds like
> that certificate you get when you pass an exam is really worthless or
> meaningless.
>
> This isn't sour-grapes. I assumed once they had the certificate they
> would have cleared this up within hours. Prometric's performance has
> fallen short of my expecations. So am I alone?

Is your certificate embossed? It would be hard for them to dispute that.

In any case, once you get this cleared up, vote with your wallet and
write with Vue instead. Don't tolerate crap like that.

>-----Original Message-----
>David Macaskill wrote:
>
>> Hi,
>>
>> I think I'm getting the run-around from Prometric and
I'm wondering if
>> this is a common occurrence.
>>
>> Early this year I sat and passed the MS 70-175 exam.
About a month ago
>> I happened to check my transcript on the MCP website
only to find that
>> exam missing. I called Prometric to find out what was
going on and
>> they told me I was a "no-show". I faxed them my
certificate and they
>> promised to follow it up. Last week I called again and
the Candidate
>> Care person promised I would get a call within 2 days.
No call came.
>>
>> So what would you suggest? To me it sounds like
although the Candidate
>> Care people are polite and curtious, they cannot, or
are unwilling, or
>> simply pay lip-service to issues such as mine. Also it
sounds like
>> that certificate you get when you pass an exam is
really worthless or
>> meaningless.
>>
>> This isn't sour-grapes. I assumed once they had the
certificate they
>> would have cleared this up within hours. Prometric's
performance has
>> fallen short of my expecations. So am I alone?
>
>Is your certificate embossed? It would be hard for them
to dispute that.
>
>In any case, once you get this cleared up, vote with your
wallet and
>write with Vue instead. Don't tolerate crap like that.
>
>
>.
>

VERY TRUE.

Yes it is. In fact I know exactly what happened - when I sat the exam,
as soon as I started the machine crashed. The exam administrator
managed to get it going again and I completed it without incident. So
although I passed and have the (embossed) certificate to prove it,
somehow this got recorded as a no-show.

So the first issue is that prometric exam software is not fault
tolerant.

Machine Crashes happen. I'm not blaming Prometric for that. But given
this is the case, there has to be some fall back. You'd think the
certificate would do it.

If you re-read my original note, you'll see my beef was with
'Candidate Care'. If you say you're going to do something (i.e. call
back) then do it. That's got to be the first principle of business.
They haven't got that straight. I've explained to them what happened,
I've sent them my certificate, but they can't move on it. That's my
complaint. Thanks for listening.


DEM

I'd go down to the test centre and refuse to leave until they fixed your
problem mate. This kind of situation is unconscionable...

Lorne

"David Macaskill" <> wrote in message
news: m...
> Yes it is. In fact I know exactly what happened - when I sat the exam,
> as soon as I started the machine crashed. The exam administrator
> managed to get it going again and I completed it without incident. So
> although I passed and have the (embossed) certificate to prove it,
> somehow this got recorded as a no-show.
>
> So the first issue is that prometric exam software is not fault
> tolerant.
>
> Machine Crashes happen. I'm not blaming Prometric for that. But given
> this is the case, there has to be some fall back. You'd think the
> certificate would do it.
>
> If you re-read my original note, you'll see my beef was with
> 'Candidate Care'. If you say you're going to do something (i.e. call
> back) then do it. That's got to be the first principle of business.
> They haven't got that straight. I've explained to them what happened,
> I've sent them my certificate, but they can't move on it. That's my
> complaint. Thanks for listening.
>
>
> DEM

David Macaskill wrote:

> Yes it is. In fact I know exactly what happened - when I sat the exam,
> as soon as I started the machine crashed. The exam administrator
> managed to get it going again and I completed it without incident. So
> although I passed and have the (embossed) certificate to prove it,
> somehow this got recorded as a no-show.

IIRC, my very first MCP exam was 70-100. After I got the message that I
passed, it said "uploading results to Microsoft" and then WINZIP.EXE
GPFed! Nothing got uploaded to Microsoft, and all I had was the
(unembossed) certificate. The test admin was very helpful and got
things cleared up.

And if that wasn't enough, once I finished writing 70-300, I was stuck
in an endless loop of "Done Review" and "Score Exam". I was just
waiting for it to crash.

Hope it works out for you!

I had some problems with their sorry online registration
app. First it didn't work, then it didn't work correctly,
causing me to lose the date i was after. Calling their
help line didn't help.

On the other hand, once I had to reschedule, like, five
minutes before i was due to take an exam. Somehow I got
routed to some help center in Europe, and the lady there
squared me away.

Overall, I thought they were slipshod -- I would use the
other guys next time-- BUT -- as of today I am DONE. YES!

Jon Jones, MCSD