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I am trying to help a friend who's having shut down problems with his Win2K
Pro computer. It just hangs and he has to use the on/off to switch to shut
it down.



I presume this is a software problem, but I don't know how best to
troubleshoot it. Any helping in sorting this would be very much appreciated.



O/S: Windows 2000 Pro with Service Pack 4.

Mobo: Abit KT7A RAID (not set up as a RAID).

CPU: Athlon 1.4.



Thanks,

Derek.

DiddyS wrote:
> I am trying to help a friend who's having shut down problems with his Win2K
> Pro computer. It just hangs and he has to use the on/off to switch to shut
> it down.
>

what do you mean it hangs ?.. it logs off .. says saving settings and
stays at a blue screen ? - if so windows cannot shut down an application
that's running (probably in the background) try un-installing the last
piece of software that was installed before the problem started. and/or
press ctrl + alt + del .. task manager .. processes, and try ending each
process one by one until you find the suspect and remove / reinstall
that. try to avoid system processes.

If it says now safe to turn off your computer .. try your BIOS settings.


JD

"JD" <> wrote in message
news:43c032a9$0$23278$...
> DiddyS wrote:
>> I am trying to help a friend who's having shut down problems with his
>> Win2K Pro computer. It just hangs and he has to use the on/off to switch
>> to shut it down.
>>
>
> what do you mean it hangs ?.. it logs off .. says saving settings and
> stays at a blue screen ? - if so windows cannot shut down an application
> that's running (probably in the background) try un-installing the last
> piece of software that was installed before the problem started. and/or
> press ctrl + alt + del .. task manager .. processes, and try ending each
> process one by one until you find the suspect and remove / reinstall that.
> try to avoid system processes.
>
> If it says now safe to turn off your computer .. try your BIOS settings.
>
>
> JD

Thanks for that. I'm pretty sure that's what it is doing, but I'll have to
check with him - he lives 30 miles away unfortunately.

Derek.

"DiddyS" <> wrote in message
news:uf4wf.100903$ .uk...
>
> "JD" <> wrote in message
> news:43c032a9$0$23278$...
>> DiddyS wrote:
>>> I am trying to help a friend who's having shut down problems with his
>>> Win2K Pro computer. It just hangs and he has to use the on/off to switch
>>> to shut it down.
>>>
>>
>> what do you mean it hangs ?.. it logs off .. says saving settings and
>> stays at a blue screen ? - if so windows cannot shut down an application
>> that's running (probably in the background) try un-installing the last
>> piece of software that was installed before the problem started. and/or
>> press ctrl + alt + del .. task manager .. processes, and try ending each
>> process one by one until you find the suspect and remove / reinstall
>> that. try to avoid system processes.
>>
>> If it says now safe to turn off your computer .. try your BIOS settings.
>>
>>
>> JD
>
> Thanks for that. I'm pretty sure that's what it is doing, but I'll have to
> check with him - he lives 30 miles away unfortunately.
>
> Derek.
>

Hi,
Now he's uninstalled the printer it shuts down OK.
Thanks,
Derek.

DiddyS wrote:

> Hi,
> Now he's uninstalled the printer it shuts down OK.
> Thanks,
> Derek.
>
>

Glad you got it fixed often the simplest problems can be the most annoying.