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Phil Collin
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Ofcom today announced plans to improve number portability processes
which allow consumers to keep their telephone number when they switch
provider. In the absence of number portability consumers may be
reluctant to switch provider as they would suffer the inconvenience and
possible expense of having to change their telephone number.

Ofcom is proposing that the port lead time – the period it takes to
transfer a customer’s number from one network to another – should be
reduced from five working days to one working day following the switch.

Ofcom also announced today planned improvements to the method used to
route calls to ported numbers.

The consultation document can be found at

Phil Collin
Partner Manager
T: 0870 861 0 300
E: Removed)

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