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I run into the problem of a database admin for a Web based system
telling me that people in (pick a building) are having issues with the
app being slow, and since he can access the application from our
building (Where the server resides for this app) very fast, he wonders
if it may be a bandwidth issue. I have very limited tools at my
disposal such as PRTG and Whats Up Pro. I don't see any bandwidth
issues, and point that out. I am not real hip on passing the buck, and
would prefer to be able to know conclusively is it something todo with
latency, bandwidth or something else network related.

I am looking at something like the ethereal school, but don't want to
waste money on learning the wrong skill, and still not know how to
determine the cause of a problem like this, when one exists.

I would appreciate any and all commends to recommend a topic to study,
learn, course, software, school etc that would be the correct
discipline to learn how to troubleshoot this scenario.

Bruce D. Meyer, CCNA, MCSE
Network Analyst
City of Columbia

"Bruce" <> wrote in message
news: oups.com...
> I run into the problem of a database admin for a Web based system
> telling me that people in (pick a building) are having issues with the
> app being slow, and since he can access the application from our
> building (Where the server resides for this app) very fast, he wonders
> if it may be a bandwidth issue. I have very limited tools at my
> disposal such as PRTG and Whats Up Pro. I don't see any bandwidth
> issues, and point that out. I am not real hip on passing the buck, and
> would prefer to be able to know conclusively is it something todo with
> latency, bandwidth or something else network related.

1st issue is - is there an issue at all?

measure it from both places - prefeably on the same PC (ie a laptop is
easiest).

then use that as a baseline to see if there is a problem worth
investigating.
>
> I am looking at something like the ethereal school, but don't want to
> waste money on learning the wrong skill, and still not know how to
> determine the cause of a problem like this, when one exists.

any sort of sniffer is great for analysing what a particular problem is -
once you can pick out the traffic involved.

if you want to learn this stuff, then i really like the Laura Chappell
ebooks.
http://www.packet-level.com/

>
> I would appreciate any and all commends to recommend a topic to study,
> learn, course, software, school etc that would be the correct
> discipline to learn how to troubleshoot this scenario.

the hardest thing to apply to IT problems (ie - before you even figure out
they are network problems) is common sense

>
> Bruce D. Meyer, CCNA, MCSE
> Network Analyst
> City of Columbia
>
--
Regards

- replace xyz with ntl

I just visited Laura Chappell's web site. Very nice stuff. I appreciate
the help.


stephen wrote:
> "Bruce" <> wrote in message
> news: oups.com...
> > I run into the problem of a database admin for a Web based system
> > telling me that people in (pick a building) are having issues with the
> > app being slow, and since he can access the application from our
> > building (Where the server resides for this app) very fast, he wonders
> > if it may be a bandwidth issue. I have very limited tools at my
> > disposal such as PRTG and Whats Up Pro. I don't see any bandwidth
> > issues, and point that out. I am not real hip on passing the buck, and
> > would prefer to be able to know conclusively is it something todo with
> > latency, bandwidth or something else network related.
>
> 1st issue is - is there an issue at all?
>
> measure it from both places - prefeably on the same PC (ie a laptop is
> easiest).
>
> then use that as a baseline to see if there is a problem worth
> investigating.
> >
> > I am looking at something like the ethereal school, but don't want to
> > waste money on learning the wrong skill, and still not know how to
> > determine the cause of a problem like this, when one exists.
>
> any sort of sniffer is great for analysing what a particular problem is -
> once you can pick out the traffic involved.
>
> if you want to learn this stuff, then i really like the Laura Chappell
> ebooks.
> http://www.packet-level.com/
>
> >
> > I would appreciate any and all commends to recommend a topic to study,
> > learn, course, software, school etc that would be the correct
> > discipline to learn how to troubleshoot this scenario.
>
> the hardest thing to apply to IT problems (ie - before you even figure out
> they are network problems) is common sense
>
> >
> > Bruce D. Meyer, CCNA, MCSE
> > Network Analyst
> > City of Columbia
> >
> --
> Regards
>
> - replace xyz with ntl