I am writing this letter to ALL Wireless Router manufacturers.
I have a Linksys Wireless Router Model:BEFW11S4. It is 7 years (yes, count
them, all of seven little years) old. I have visited the Linksys website
numerous times trying to set up the WEP/WPA security on that wireless router
(as all responsible wireless router owners should!). I found that there are
no links to any wireless router setting websites that are congruent with the
screen shots from Linksys' own self help technical support site. I have had
to call Linksys several times to resolve this issue only to be placed on hold
for lengthy times (sometimes my call was dropped and I had to start over ....
how sad for such a large company to have such poorly trained phone
receptionists!), then be transferred (see previous comment about the phone
receptionists) to a supposed supervisor, only to finally be transferred to
someone who tells me that the warranty has expired and wants me to pay $40.00
for the technical support to do the right thing that I want and need to do.
First, the device works fine (as evidenced by this e-mail that you have
just received)!
Second, why should I have to pay for doing the right thing?
Third, if I am going to be EXTORTED into buying a new wireless router so
that I can do the right thing and set up an encryption key for a secure
network, what on Gods' Green Earth makes anyone think that I would CHOOSE to
buy another Linksys product when ALL that I have ever received from them is a
functional wireless router (yes, even after seven whole years) and the
crappiest Customer Service/Technical Support I have ever had the displeasure
to encounter!
I shall copy this letter and try to find as many Chat Rooms as possible in
order to spread the word of ALL that I have gone through with the Chain of
Command at the Linksys phone center, well above and beyond what any
reasonable person should expect to go through, and still have NO RELIEF
concerning my singular issue with their product and its capabilities that I
SHOULD be able to enjoy as the owner of said product! What has happend to
"The Customer Is Always Right" Customer Service mantra (I can't say "In
America" because the call was handled in India)? Is the Customer, the ones
that makes the company what it is through the purchase of products, so
worthless to the company that they can just be treated with abject contempt
and scorn? Is the Customer to thus be trampled underfoot? Are we paying to
be so abused? I, for one (yes, one, the beginning of all), shall NOT be
treated in such manner, and CERTAINLY shall NOT PAY to be treated as such!
In this world of expanding technologies, it shall be those with the
GREATEST Customer Appeal that shall continue to be found worthwile in the
publics' eyes (and pocketbooks) and shall grow to meet the demands of a
growing world - ESPECIALLY in the Electronics Department!
It is now my strongest desire that the Linksys Corporation suffers
irreparable damage and goes out of business for their Crappy Customer
Service! I can only hope that I reach enough people around the world to bring
this desire true!
"David Hettel" wrote:
> I'll assume that you'd like to keep some security, may I suggest that you
> set your networks up like this, http://www.ezlan.net/network/shield.jpg with
> the training suite connected to the Front router and your wired network
> connected to the Shield router (your existing Linksys router). Instructions
> are here, http://www.ezlan.net/shield.html note that you'll most likely need
> to change the IP address of your Linksys router, both routers can not use
> the same IP range 192.168.1.xxx.
>
> --
> David Hettel
>
> Please post any reply as a follow-up message in the news group for everyone
> to see. I'm sorry, but I don't answer questions addressed directly to me in
> E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>
> DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
> either expressed or implied, made in relation to the accuracy, reliability
> or content of this post. The author shall not be liable for any direct,
> indirect, incidental or consequential damages arising out of the use of, or
> inability to use, information or opinions expressed in this post and confers
> no rights.
>
>
>
> "BMcC" <> wrote in message
> news:BDA7C045-0245-441B-A29F-...
> > Hi,
> > We are a small community based group hoping to provide short courses for
> > the
> > area. We have three office PCs on a wired network behind a Linksys router
> > and
> > a cable modem for the internet. We intend setting up another network for
> > the
> > training suite, probably a wireless network.
> > Question(s).
> > How can we set this up?
> > Is it possible to have both networks using the single cable modem
> > connection?
> > Would that be possible with the existing router, with perhaps a switch
> > between each network and the router? If we need another router, how would
> > we
> > connect two routers to the modem?
> >
> > Two PCs of the existing network are running Windows XP Pro and one Windows
> > XP Home.
> > The second network would be up to 10 PCs running Windows XP Home.
> >
> > Thank you in anticipation
> >
>
>
