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Cisco Call Manager 5 external caller's name

laruth laruth is offline
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Join Date: Nov 2006
Posts: 1

I've just had CCM 5 installed and can't seem get the incoming external caller's name to display instead of just a number. Have previously used Avaya IP Office and you could have a directory with external names and numbers so when somebody phoned in on their mobile their name would display instead of just a number on the internal phones. Is this possible on the Cisco? I've heard there was an add-in for CCM 4 that would allow it but have found nothing for version 5. Has anybody managed it? Seems like such a simple feature to have!

Any ideas would be much appreciated! Cheers.
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