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Just bought a Cisco uBR904 cable modem from ebay and has the 11.3(7)
IOS. Called Cisco and offered to pay for TAC support and was told
because I didnt purchase this from an authorized reseller they were
unable to help me until I take it to a reseller and have the device
recertified. What a crock!
Looking for a updated version 12.1 IOS I belive.

Thanks a bunch.

wrote:
> Just bought a Cisco uBR904 cable modem from ebay and has the 11.3(7)
> IOS. Called Cisco and offered to pay for TAC support and was told
> because I didnt purchase this from an authorized reseller they were
> unable to help me until I take it to a reseller and have the device
> recertified. What a crock!
> Looking for a updated version 12.1 IOS I belive.
>
> Thanks a bunch.
>

You should be able to by the IOS cheaper than paying for a support
incident or even buying smartnet. Since you bought the router second
hand you don't own the ios anyway. It is non-transferrable.

--
-------------------------
Paul Stewart
Lexnet Inc.
Email address is in ROT13

Thats great but TAC won't even give me a part number to by from an
authorized reseller..

On Wed, 19 Jan 2005 17:21:42 -0800, badtemper wrote:

> Thats great but TAC won't even give me a part number to by from an
> authorized reseller..


CDW sells SmartNet at www.cdw.com - I got my Smartnet for my PIX I
bought on eBay there.

You may wish to investigate the Cisco SMARTnet Pricing Calculator:

http://www.bradreese.com/cisco-smartnet.htm

as well as Cisco Software Relicensing Part Numbers:

http://www.bradreese.com/cisco-embed...e-licenses.htm

Sincerely,

Brad Reese
BradReese.Com Cisco Repair Worldwide
United Kingdom: 44-20-70784294
U.S. Toll Free: 877-549-2680
International: 828-277-7272
Fax: 775-254-3558
Website: http://www.bradreese.com/cisco-big-iron-repair.htm