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VOIP - Call statistics report from Cisco Call Manager? |
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#1 |
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My boss wants to see how many calls are coming through our phone
system. Stats such as how many incoming calls a day, how many on average during a work hour, how many are local, how many long-distance. Our system: Cisco Call Manager Express (CME) running on a Cisco 2851 router. CME version 3.2. Cisco IOS version 12.3(11)T10. We have the Cisco Unity Express GUI which has a standard report showing a call history -- but only shows the most recent 20 calls. I increased call history data retained using the config commands: dial-control-mib retain-timer 240 dial-control-mib max-size 200 Is there a way to change the standard Unity Express report to show all calls for a period of time instead of just the last 20? Or is there another report. I can do a "show voice call" on the router, but not sure I can get the stats I want from that data. Can it be piped to a CSV or text file? TexasMirty@gmail.com |
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#2 |
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Posts: n/a
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Added: I did
CME#show voice call | redirect tftp://<server>/tftp-root/showvoice Got output that I could view in Excel, but it doesn't lend itself to gathering the info I need, such as a total number of calls for a period of time. wrote: > My boss wants to see how many calls are coming through our phone > system. Stats such as how many incoming calls a day, how many on > average during a work hour, how many are local, how many long-distance. > > Our system: Cisco Call Manager Express (CME) running on a Cisco 2851 > router. CME version 3.2. Cisco IOS version 12.3(11)T10. > > We have the Cisco Unity Express GUI which has a standard report showing > a call history -- but only shows the most recent 20 calls. > > I increased call history data retained using the config commands: > > dial-control-mib retain-timer 240 > dial-control-mib max-size 200 > > Is there a way to change the standard Unity Express report to show all > calls for a period of time instead of just the last 20? Or is there > another report. > > I can do a "show voice call" on the router, but not sure I can get the > stats I want from that data. Can it be piped to a CSV or text file? |
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