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cisco cra/ivr call redirect problem

 
 
Andrew Pasetti
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Posts: n/a
 
      09-08-2004
Hello,

I'm having trouble redirecting a call to an outside number. The system
will transfer to an extension without incident, but generates errors
when trying to redirect to a number outside its network.

I've included the important parts of the log file below. Perhaps
someone can suggest a fix for this, or possibly direct me to
someone/somewhere who can better handle this question.

Your advice will be greatly appreciated,

Andrew Pasetti


## Try redirecting call ##
142626: Sep 08 12:06:22.184 EDT %MIVR-ENG-7-UNK:Execute step of Task
15000002798 : Call Redirect (contact: --Triggering Contact--,
extension: testOutboundNumber)

142627: Sep 08 12:06:22.184 EDT
%MIVR-STEP_CALL_CONTROL-7-UNK:Task:15000002798 Executing RedirectStep
(CallRedirect), reset:true

142628: Sep 08 12:06:22.184 EDT %MIVR-SS_TEL-7-UNK:CallID:2793
MediaId:2780048/3 Task:15000002798, Take back and transferring call
to: *17812290290, timeout: 5000

142629: Sep 08 12:06:22.184 EDT %MIVR-SS_TEL-7-UNK:CallID:2793
MediaId:2780048/3 Task:15000002798 Sending dtmfs: *17812290290

142630: Sep 08 12:06:28.216 EDT
%MIVR-SS_TEL-7-UNK:Call.transferring(*17812290290)
JTAPICallContact[id=2793,type=Cisco JTAPI
Call,implId=2780048/3,active=true,state=CALL_ANSWERED,inbound=true,han dled=false,locale=en_US,aborting=false,app=App[name=Test,type=Cisco
Script Application,id=3,desc=Test,enabled=true,max=5,vali d=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@15ef89,scri pt=test_6.aef]],task=15000002798,session=Session[id=0x4e3b29288,parent=null,active=true,state=SESSI ON_IN_USE,time=1094659578872],seqNum=0,time=1094659578856,cn=5023155194,dn=null ,cgn=6174604249,ani=null,dnis=null,clid=null,atype =DIRECT,lrd=null,ocn=5023155194,odn=nul
,uui=null,aniii=null,ced=null,route=TR[num=5023155194],port=TP[type=Cisco
CTI Port,id=4,implId=2401,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=fa lse]


### Redirect Error ##
142631: Sep 08 12:06:28.216 EDT %MIVR-SS_TEL-7-UNK:CallID:2793
MediaId:2780048/3 Task:15000002798, Extn: *17812290290 is invalid,
timed out waiting for DROPPED event

142632: Sep 08 12:06:28.216 EDT
%MIVR-SS_TEL-7-UNK:Call.transferFailed(*17812290290,
CONTACT_NOT_OFFERED) JTAPICallContact[id=2793,type=Cisco JTAPI
Call,implId=2780048/3,active=true,state=CALL_ANSWERED,inbound=true,han dled=false,locale=en_US,aborting=false,app=App[name=Test,type=Cisco
Script Application,id=3,desc=Test,enabled=true,max=5,vali d=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@15ef89,scri pt=ez411_6.aef]],task=15000002798,session=Session[id=0x4e3b29288,parent=null,active=true,state=SESSI ON_IN_USE,time=1094659578872],seqNum=0,time=1094659578856,cn=5023155194,dn=null ,cgn=6174604249,ani=null,dnis=null,clid=null,atype =DIRECT,lrd=null,ocn=5023155194,odn=nu
l,uui=null,aniii=null,ced=null,route=TR[num=5023155194],port=TP[type=Cisco
CTI Port,id=4,implId=2401,active=true,state=IN_USE],aborting=false,transferring=true,disconnecting=fa lse]

142633: Sep 08 12:06:28.216 EDT
%MIVR-SS_TEL-7-UNK:Call.transferring(null)
JTAPICallContact[id=2793,type=Cisco JTAPI
Call,implId=2780048/3,active=true,state=CALL_ANSWERED,inbound=true,han dled=false,locale=en_US,aborting=false,app=App[name=Test,type=Cisco
Script Application,id=3,desc=Test,enabled=true,max=5,vali d=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@15ef89,scri pt=test_6.aef]],task=15000002798,session=Session[id=0x4e3b29288,parent=null,active=true,state=SESSI ON_IN_USE,time=1094659578872],seqNum=0,time=1094659578856,cn=5023155194,dn=null ,cgn=6174604249,ani=null,dnis=null,clid=null,atype =DIRECT,lrd=null,ocn=5023155194,odn=nul
,uui=null,aniii=null,ced=null,route=TR[num=5023155194],port=TP[type=Cisco
CTI Port,id=4,implId=2401,active=true,state=IN_USE],aborting=false,transferring=false,disconnecting=f alse]

142634: Sep 08 12:06:28.216 EDT
%MIVR-STEP_CALL_CONTROL-7-UNK:Task:15000002798 RedirectStep
(CallRedirect): Redirect to: *17812290290failed. Status: 2:
Exception=com.cisco.channel.ChannelExecutionExcept ion: Contact id:
2793, Channel id: 4, Reason: RESOURCE_INVALID, transfer invalid extn
142635: Sep 08 12:06:28.216 EDT
%MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.channel.ChannelExecutionExcept ion:
Contact id: 2793, Channel id: 4, Reason: RESOURCE_INVALID, transfer
invalid extn
 
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